Off-White Avis 

Garbage quality! I have worn the new Off-White sneakers only 3 times for short walks to office, mostly being in my car. pieces of the sole broke and they say it's my fault that I didn't wear them properly. I probably should have put storage bags over them and carried them on the street. A quality product never breaks its sole in 3 days!

shoes high quality and so worth the money

Ho comprato una cintura 6 mesi fa, dopo 4 mesi si è rovinato un buco, poi la abbiamo portata dal calzolaio e mi ha detto che non si può sistemare perché è di CARTONE, quando lo ho saputo non ci volevo credere. Non comprate cose di questo genere, non è corretto farla pagare così tanto, non ne vale la pena.

Le vulcanized sono terribili, comprate due volte; bellissime da vedere ma entrambe mi si sono aperte (suola scollata) dopo 7/10 utilizzi. Una vergogna per una scarpa da 250/300 euro. Prodotte non ricordo dove.
Ho preso un altro modello Made in Italy sono ancora perfette dopo un anno. Non capisco la differenza

Bad quality products and bad customer service.

The worst customer service and the worst quality. You pay big dollars and you got a garbage quality. The color run on the material of the shoe and if you go out make sure to read the weather of the day because if you get caught in the rain like we did and the sneakers are defect like we got them , the water was coming from the outside of the in sole to the shoe than each time you gone wear them it’s going to make your feet stink. I contacted off white and they asked me pictures and a ton of questions few emails back and forth for nothing,than they said it was wear and tear ,a reel joke my daughter use her sneakers 4 time and they said that it was wear and tear. They didn’t even mention the fact that the color run on the material of the sneakers they washed their hands with a poor excuse. I will never by off white or suggest people to buy this bran. They are not behind their product and trust me it would of cost them nothing to change the sneakers and make a customer happy, they fabric the sneakers in china for $10 and sell it for $500 and give you garbage quality
It’s a shame and then they say in their website that they are here to give you the best service what a lies

Ordered a pair of sunglasses and they just broke on the side after two moths of using them. Literally the screw on the side just dissappeared.
Customer service for online shopping is a shame. They really dont care that you spent more than 200 usd for such a bad item and atention quality.

Vreselijk bedrijf!
Mijn zoon voor zijn 16e verjaardag schoenen van dit veel te dure merk gegeven.
Na een regenbui lieten naden los en liep de verf uit, eindeloos veel heen en weer gemaild, foto’s gestuurd maar we kunnen fluiten naar een vergoeding!!!
KOOP HIER NOOIT!
Echt vreselijke service én kwaliteit!

I ordered a 600$ pair of shoes, when I received it i could see that my package had been opened during the shipment. When I opened the box it was an old pair of nike inside. I contacted the support to get a replacement or a refund, they answered that they will check my pictures and get back to me with a solution. But 1 month after I still have no update. I will have to file a chargeback with my bank to get my refund. Worst online experience ever !

Heb een broek van off-white gekocht.
Bij opening kwam ik erachter dat de letters beschadigd waren.
Dit doorgegeven bij de winkel.
Met de bon en de aankoopdatum alles er netjes bij.
Na 3 maanden wachten op reactie van de customer care te horen gekregen dat het gebruikersschade was.
Onmogelijk als je hem net uit de verpakking haalt.
Ben hier tegen in gegaan en er werd nog een keer naar gekeken na weer 1,5 maand wachten op reactie,te horen gekregen dat ze bij hun besluit blijven.
Nog nooit zo’n slechte ervaring meegemaakt met een duur merk.
SCHANDALIG!

I spent $400 on a pair of glasses. They broke a month later on the side and when I went back to see if they can fix them, I got the worst attitude and a big NO. Even after I showed the the receipt. Poor unprofessional customer service. Will never step in the Soho place again

Esperienza inesistente, come il loro servizio clienti. Avevo necessità di un loro riscontro, come azienda di moda importante, ma mi sono resa conto che di importante è solo il costo dei loro capi e il cliente viene ignorato.

Ordered a pair of shoes. Delivery was great. But the shoes they sent me had been a return. Didn’t come with the authenticity card, there was only stuffing in one of the shoes and the soles had so much marks on them.. including two parts that were sticky. Contacted customer service and the guy didn’t seem half bothered about what I had to say. He told me to send him a photo of the shoe which I did do but guess what? No reply. I suggest buying from in store instead of online.

Acquisto degli occhiali,arrivano con 2 giorni di anticipo e .... il pacco era vuoto. Sigillato e vuoto.
L azienda mi dice che provvede all indagine ma non mi manda l articolo né il rimborso di una cifra elevata

Such an irresponsible company.
I have ordered pair of shoes on 1st of July and to this day (18/07) I have not received anything. When I called them, very rude and careless customer service I received.
My suggestion: never buy anything from their website. If you want this brand, find another retailers.

Molto dispiaciuta.. perché amo la marca, ma è impensabile sottostare alle loro tempistiche di spedizione, soprattutto per un brand così di alta gamma.
Ho acquistato un paio di scarpe dal valore di 475€ per un regalo.
In 2-3 giorni lavorativi sarebbero dovute arrivare o per lo meno essere spedite(come scritto sul loro sito) invece è passata già una settimana ed ancora l'ordine è da processare.. una vergogna!!
Senza contare che si tratta di un brand ITALIANO, e non c'è un servizio clienti in lingua.. bah
Perso una cliente abituale

I ordered a pair of sunglasses on the 19th of this month 6/19/23. They finally shipped from Italy over towards Memphis. They got there and sat in the transit for a good 8/9 days. I was constantly checking daily to see if maybe they made it over to California where I live. But Nope it says returning to sender, package won’t be delivered. Iv been waiting almost two weeks for this to happen and i spent 200$ on the glasses. Won’t be ordering from their website again. I’m hoping i can even manage to get a refund because they are super hard to get ahold of. Worst experience ever. 1 STAR

I ordered shoes and returned them, following the procedure and return label from Off White. The packages got lost during the return proces. I have the proof that the packages was returned in good order and contacted Off White several times now to get this sorted and receive my payment in return. I did not received any reply from them since January 30th and they still did not refund the payment. I paid almost €400 and Off White is refusing too reply and solve this matter. Do not buy anthing from them!

Quality is trash. Purchased an off white strap for my Apple Watch and after not even wearing it a week it began to peel away at the clasp. Emailed off white about this and they just directed me to the original retailer, original retailer wanted me to return it for investigating but I was too worried about them not returning it because I’m not able to buy another because they’ve sold out. I love the strap itself but it’s just getting worse and worse peeling away.

Ever since I did my first purchase back in August 2022, my interest in this Designer Brand has surprisingly gone up! From buying the Industrial Belt I wear with most of my outfits to Shoes and Bags, clearly Off-White is my favorite. I love how their website has a good user interface and it's different from other Designer Brand's websites. The photos of their products are always the same as their products face to face, currently, I'm excited about the boots and wallet I recently purchased! Other than that, I just wish they'd open up a store in New Zealand so I won't always have to be careful with the currency exchange and pay extra for it to enter NZ since most of their items I like tend to be reaching $1,000 NZD and more.