Why did I pay $83.24 for just 2…
Why did I pay $83.24 for just 2 bottles of Purelia???
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Why did I pay $83.24 for just 2 bottles of Purelia???
Very fast response. Very impressive how they help and no questions asked. Definitely can recommend customer service from Purelia!
I emailed Purelia about a recent order that I received. The contents were darker and we’re stronger tasting. I thought maybe they were spoiled. Tom looked up my order and said that I may have had an older batch. They had recently improved the product making it darker in color and stronger in taste. He recommended maybe adding it to water or juice. Or just get used to the different taste. We are going to give it a try. Thanks Tom :)
I was having a struggle trying to cancel my orders using the website. Still received a couple of orders, but after contacting Purelia and talking with Tom and explaining my problem, he helped me. Finally!! Thanks for understanding Tom.
My issue was resolved quickly by Tom. I asked an additional question and that was also answered in a timely manner.
Tom was very helpful and kind when I noticed I had signed up for auto pay. He was able to stop it. I love the product and am on my 3rd bottle! Any issues I had were dealt with kindly and promptly!
They handled my concern with care, understanding, & grace!! I’ll definitely continue to do business with them in the future and would refer anyone to do business with them as well. Thank y’all so much.
Tom went over and above my expectations to resolve my issues. I have had 2 deaths in my family in the last 30 days and have been extremely stressed. It warms my heart to know there are still kind people in the world.
Anna assisted me in getting a replacement for a broken bottle that was delivered. It was easy and quick. Anna resolved the situation in a very professional way.Thank you, Joann Dakos
One of the things that can make or break a review of either products or service is how a company responds when things go wrong. My order was of multiple product all in bottles. When it arrived, one of the bottles had broke and made a mess of the others. This was my first experience with the company and things did not start well. HOWEVER, when I voiced my displeasure in less than polite tone, I was met with genuine top notch customer service. My problem addressed and a resolution was in place at once. Great job Anna
Even though Purelia didn't work for me, Trish was wonderful and understood my situation and refunded my purchase. Great customer service and extremely responsive!
Very responsive, effective and friendly customer service team. I appreciated that immensely.
I experienced top notch Customer Service with Purelia. I accidentally checked the box for a regular subscription and I immediately reached out when I noticed another payment was made through PayPal. Tom from Customer Service replied within the hour and reversed the charges immediately. That was amazing! I was very grateful!
Tom was wonderful, professional, and quick to respond when I needed help with a cancelation. When so many companies offshore this kind of work to ai and auto responses, it was nice to get quality help from a real human.
Eria responded quickly and efficiently to my concerns regarding my order! She was able to rectify the problem and got me taken care of with great satisfaction. This company and its employees as represented by Eria, show the value they place on their guests and dedication to customer service.
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