I placed an order with Oh Doggy and delivery was pretty quick. Everything was intact and the use by dates were good and long too. This is important to me as I usually order enough for several months.... Voir plus
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Lisez les avis des autres
I strongly advise against it. The shipment was delayed, and my messages were completely ignored. They most likely sell items they don't actually have in stock. They generate a shipping label but don'... Voir plus
L'entreprise a répondu
Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... Voir plus
L'entreprise a répondu
This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.
Coordonnées de contact
Royaume-Uni
- woof@ohdoggy.co.uk
- ohdoggy.co.uk
4,3
Excellent
307 avis
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Worked out in the end
I ordered the no rinse dog shampoo spray but it arrived with a broken top. I contacted Oh Doggy by email, as they have no telephone contact number, and within a few hours had a response from them. After sending photos of the damaged item they have agreed to send me a replacement one, for which many thanks.
28 octobre 2023
Avis spontané
Réponse de Oh Doggy
UPDATED REPLY:
Hi Sophia,
Thank you for letting us put this issue right for you, and the updated review.
You should receive your replacement item within the next few days.
If you have any other issues please do not hesitate to reach out to us.
I hope you have a lovely day, and thank you again for choosing to shop with us at Oh Doggy!
Kind regards,
Kerry
ORIGINAL REPLY:
Hi Sophia,
Thank you for taking the time to leave us a review, and I am sorry that you had a poor experience.
From my understanding, this item was not damaged at the time of packaging (we agree that there is no sense in packaging and sending a damaged item. We take every precaution to prevent damage to items as they progress through the shipping network, however, sometimes damages can happen despite our best efforts, in which case we work to put this right for our customers.
We believe that this has happened in transit as we do not ship damaged products; if a product is ordered and found to be damaged as we are packing it we make contact with the customer to offer a refund, or we reorder the product from our supplier where possible so that we can send one out in good condition if the customer is happy to wait a little longer for their item).
I have contacted you via email regarding this item and we can either ship you out a replacement for the item that arrived damaged or process a refund for this item.
We are open on Saturdays, and aim to respond to any emails received as promptly as possible. We appreciate that it can be frustrating to wait for a response when you have an issue, however as a small business with a small team we do our best to respond to any queries within 24 hours, although it is often much sooner than this.
I can see from checking your order that you paid £2.99 for the delivery of your items. I would have to respectfully contest that this is not "hefty", and is reasonably in line with shipping charges from a lot of other online retailers.
I hope this helps, and I will keep an eye out for your email reply so that we can put this right for you either through replacing the product for you or refunding you for the item in question.
FAULTY GOODS
One of the Ovo egg toys was faulty on receipt of the goods. Company refused to replace and have not responded to my further email.
Bad customer service. I would not recommend this company
26 septembre 2023
Réponse de Oh Doggy
Hi Jane,
I'm sorry to hear that you would not recommend us.
I am a little confused as to which further email you are referring to, as I am unable to find one on our email system when I search your name. The last email I can find from you has been responded to - my apologies if you have missed this.
As mentioned in our last email to you, we are unable to split a set of the Ovo eggs to replace the one that was damaged during play as per our policy, however, we did offer that you could return the items to us for a refund.
You are still very welcome to return this item to us for a refund less our original shipping costs, as mentioned in our email to you and in line with our refunds and returns policy.
Please feel free to reach out to us again via email and we will get this process started for you.
The Great Doggie Shop
Its fantastic to have a doggie shop so close snd have all the terrific food and treats and especially the TOYS !!!!
19 septembre 2023
Réponse de Oh Doggy
Aww Thank you!!
Toy as described our friends puppy…
Toy as described our friends puppy loved it. Well done Oh Doggy
6 septembre 2023
Waste of time
Decent prices but waited 5 days for my order, no sign of it. Contacted them to ask where my order is and they then said they don’t ship over weekends but have realised they don’t have the stock anyway and so just cancelled my order!! Total waste of time, avoid.
6 septembre 2023
Avis spontané
I placed my order 7 days ago…
I placed my order 7 days ago and it arrived today, which isn't what is stated on the website. I didn't receive any delivery updates and didn't know it was coming today. No response to my email requesting expected delivery date. 2x12kg bags of Tribal arrived. No best before dates on either. So I can only hope all is okay. Will write to Tribal to advise. Sadly I don't think I would use Oh Doggy again.
4 septembre 2023
Avis spontané
DOGGY REVIEW
I live their treats and they don’t take too long to come, my doggy approves!! She states ‘they are super tasty and mum loves giving me them too’
17 juillet 2023
Very pleased with my order
20 juillet 2023
Short use by date
The price was competitive because I got an initial discount. For this reason I ordered 6 bags of tribal duck for small breeds for my adult dachshund and 2 bags of tribal puppy food for my 12 week old dachshund. The bags of adult food were fine as have a use by date of 2024 but the puppy food expires in less than 3 months so it will be out of date before my puppy uses it all. I ordered 2 x 2.5 kg bags rather than ordering a 5kg bag ( which would have been cheaper ) purely so that it would be fresher. I wonder what the use by date of the 5kg bag would have been ? I will not order from them again which is a shame as the repeat order price is good.
20 juillet 2023
Great price for Kong toys...
Great price for Kong toys and huge range of products. Website easy to navigate and delivery was quick. Will definitely use again and would recommend.
Thanks =)
6 juillet 2023
Réponse de Oh Doggy
Thank you for taking the time to leave us a review, it really helps us out!
Thank you for choosing to shop with us at Oh Doggy, and we hope you have a pawsome day :)
Delivered when said.
Delivered when said.
The product was excellent and comfortable to use
14 juin 2023
Réponse de Oh Doggy
Thank you very much for your review. We're really glad to hear that you enjoyed the LikiMat Splash bath toy.
In the interest of improving our service, we would love to know what we could have done to really impress you.
Your feedback will help us to develop our services and deliver the "Oh Wow" that we aim for here at Oh Doggy.
Thank you again for your review, and we hope you have a pawsome day :)
First time using this company and I…
First time using this company and I can’t fault them. Will definitely buy from them again.
9 juin 2023
Réponse de Oh Doggy
Aww thank you :) We really appreciate your feedback.
Thank you for choosing to shop with us at Oh Doggy, and we hope you have a pawsome day!
Réponse de Oh Doggy
Thank you for your feedback - we really appreciate it!
Thank you for choosing to shop with us at Oh Doggy - have a pawsome day :)
Well made good quality lead
Well made good quality lead. I did have to wait as they are obviously popular. It is for my puppy hopefully she'll love it too.
16 mai 2023
Réponse de Oh Doggy
Thank you for taking the time to leave us a review :) We really appreciated your patience while we worked to get this item to you, and we're glad that you're happy with it.
Thank you for choosing to shop with us at Oh Doggy - we hope you have a pawsome day :)
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