It’s always a pleasure to shop in Oka Knutsford. It’s such a beautiful shop and everywhere is so immaculate and well presented. On this occasion we were looking for ornaments and Amanda was there... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementConservative Building, Manchester Road, WA16 0LT Knutsford, GB
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Lisez les avis des autres
Such a wonderful store filled with beautiful things for the home. Louise was especially helpful in arranging for us to take furniture the same day! She was also instrumental in finding the best items... Voir plus
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I asked for some advice on line on what accessories I could purchase for my living room, Ellie gave me great opinions on ways I could use cushions that would complement my room decor. Very pleased... Voir plus
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The customer service received from the staff was helpful and friendly. The quality of the product however, is a little disappointing as the stitching is rather shoddy in parts…
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À propos de l'entreprise
Écrit par l'entreprise
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Coordonnées de contact
Conservative Building, Manchester Road, WA16 0LT, Knutsford, Royaume-Uni
- +44 1565 220020
4,8
Excellent
380 avis
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Always a joy to shop in Oka
Always a joy to shop in Oka. Staff very friendly and always pleased to help. Faux flowers are very good.
1 août 2026
Réponse de OKA - Knutsford
Dear Margaret
It’s always great to hear from customers who regularly visit us, and we're delighted you found some beautiful faux flowers at our Knutsford store. It's especially lovely to hear that you received such helpful and friendly service from our team, and we will be sure to share your comments with them.
We look forward to welcoming you back again soon.
Kind regards,
OKA
I purchased instore and online for some…
I purchased instore and online for some additional cushions great service at both experiences.
3 août 2026
Réponse de OKA - Knutsford
Dear Patricia
We are so glad to hear that you had a great experience both in our Knutsford store and online! We appreciate your kind words about the service that you received.
Your feedback means a lot to us.
Warm regards
OKA
Réponse de OKA - Knutsford
Dear Non
Thank you for taking the time to share your review. We're so pleased to hear you enjoyed your visit to our Knutsford store and found our team to be helpful and knowledgeable.
We do hope you will visit us again soon.
Kind regards
OKA
I made an enquiry online about the…
I made an enquiry online about the Peking TV cabinet and used the instore advisory service. The message was picked up within minutes by Ellie who was so incredibly helpful and knowledgeable. I asked to see any images of the interior of the piece and although it wasn’t in Ellie’s store, she quickly arranged for another store to take a couple of photos which she then sent to me. These really helped to make my decision to buy. The order process was smooth (I also took advantage of the free delivery offer - again assisted by Ellie!). It was delivered within a few days, great communication throughout the process. Absolutely love the cabinet!! ❤️
6 août 2026
Avis spontané
Réponse de OKA - Knutsford
Dear Nicolette
We're so pleased to hear you had such a positive experience with our online advisory service and the subsequent purchase of your TV cabinet. It's wonderful to know that Ellie was able to provide such helpful and knowledgeable assistance, going the extra mile to ensure you had all the information needed to make your decision.
We're delighted that the delivery process was smooth and that you are absolutely loving your new cabinet!
Best wishes
OKA
Our recent purchases…
Our recent purchases of a Consul table coffee table & footstool has been such a pleasure.
Immensely helpful staff and 3 gorgeous products which look fantastic in our home ...especially as they were listed in the event sale with 30% off and free delivery. Just complete excellent excellent service and we are delighted customers.
We were also kept informed of the deliveries which were very soon after our purchases.
2 août 2026
Réponse de OKA - Knutsford
Dear Judith
Thank you so much for your wonderful review! We are absolutely delighted to hear how pleased you are with your recent purchases and the excellent service you received from our Knutsford team. It's fantastic to know that the products look so great in your home and that you were kept well-informed about your deliveries.
Your feedback has truly brightened our day and we hope to welcome you back soon.
Best wishes
OKA
Lost lighting
Davina was a pleasure to deal with and very proactive in finding a solution to a lighting delivery problem we had.
5 août 2026
Avis spontané
Réponse de OKA - Knutsford
Dear NA
We are delighted to hear that you had such a positive experience in our Knutsford store. It's wonderful to know that Davina was proactive in resolving the delivery issue for you and we hope that you are enjoying your purchase.
We truly appreciate your feedback.
Kind regards
OKA
Informative and friendly assistant
1 août 2026
Réponse de OKA - Knutsford
Dear Mr Jones
Thank you for your lovely review. We’re delighted to hear that you had such a positive experience with our Knutsford team and received such friendly and knowledgeable service, and we hope that you are happy with your purchase.
Kind regards
OKA
Sorry to do this but I am so annoyed…
Sorry to do this but I am so annoyed with Oka. I ordered and paid for a Rug on 22/7/26 with an expected delivery date late August. My Account states Order fulfilled.
I noticed the expected date had changed to end of Sep on the website so messaged Oka via the website to which I have not received a reply. I called the Knutsford Store and spoke to Michelle who could not give me a date. I called again the following day and was informed the Order had been processed incorrectly. They offered to create a new Order and to expect delivery late September or to take the Rug that has been on the floor in the Store. It would appear that it is the Customer's responsibility to chase the Order and not Oka's to update the Customer. Attitude of Staff not good. Refund will be with me in 5 days. Not a good experience and certainly not the Customer Service expected from the Oka brand.
1 août 2026
Avis spontané
Réponse de OKA - Knutsford
Dear Audrey
Thank you for taking the time to leave your review.
We are truly sorry to hear about the frustrating experience you've had with your recent rug order. We understand your annoyance and sincerely apologise for the incorrect processing, lack of communication, and the inconvenience this has caused. This is certainly not the standard of service we aim to provide.
We can advise that your refund was actioned yesterday.
We appreciate your feedback and your comments have been shared with the relevant teams for review.
Again, please accept our apologies for the inconvenience caused.
Kind regards
OKA
I wanted to thank the staff at OKA in knutsford.
I wanted to thank the staff at this store for really taking the time and understanding that it takes to design a beautiful home. I've bought many things form this company over a period to time and enjoy the high level of service as well as the products , fabrics and furniture. The staff in this store are exceptional. What i love most is how i find my own style without it looking set, and also being able to move pieces around the house knowing i can change rooms with just simple things knowing its all going work. finally a company that really does work for me with timeless pieces.
18 février 2026
Avis spontané
Réponse de OKA - Knutsford
Dear RC
Thank you for taking the time to share your experience.
It's wonderful to hear that you've consistently enjoyed such a high level of service at our Knutsford location and found our products, fabrics, and furniture to be exceptional. We're especially pleased that our team has helped you cultivate your unique style with timeless pieces that offer versatility.
We truly appreciate your support and loyalty and thank you for your kind words!
Best wishes
OKA
Excellent service and assistance
Visited OKA Knutsford and were assisted by Louise who was a great help offering advice in store. Louise also arranged to send us a link to purchase the item we were interested in as and when we had reached a decision. Excellent service and will definitely visit again.
27 juillet 2026
Avis spontané
Réponse de OKA - Knutsford
Dear Alan
Thank you for your wonderful feedback. We're delighted to hear that our Knutsford team provided such excellent service and that you found the advice helpful. It's lovely to know that you had such a positive experience, and we look forward to welcoming you back again soon.
Kind regards
OKA
A beautiful Oka location in Knutsford
A beautiful Oka location in Knutsford! It was my first visit and I will certainly be going back! Staff were extremely helpful and well informed. Car parking was available, a real bonus as Knutsford is a busy place! I purchased a small garden table and a shelving unit both in the sale! Quality additions to my home! Please open another store closer to home, perhaps Chester!
19 juillet 2026
Réponse de OKA - Knutsford
Dear Claudia
Thank you for your wonderful feedback! We're so pleased to hear you enjoyed your first visit to our Knutsford store and found our team to be helpful and knowledgeable. It's great that you were able to take advantage of our sale and find some quality additions for your home.
We appreciate your suggestion for a store in Chester and will pass on to the relevant team for review!
We do hope you will visit us again soon.
Kind regards
OKA
Always a delight to visit the knutsford…
Always a delight to visit the knutsford store Staff are so lovely and always willing to help. The room settings are amazing as are the products Looking forward to my next trip there
21 juillet 2026
Réponse de OKA - Knutsford
Dear Grazyna
Thank you for your wonderful review. We are so pleased to hear you enjoyed your visit to our Knutsford store and that our team provided such helpful and friendly service. It's lovely to know you appreciate our room settings and products, and we look forward to welcoming you back again soon.
Kind regards
OKA
Davina was extremely helpful
Davina was extremely helpful. We left our purchase to collect later and I had mentioned that one of the purchases was a gift. When I returned to collect our items Davina had beautifully gift wrapped the one which is a gift 🎁
Excellent customer service all round.
24 juillet 2026
Avis spontané
Réponse de OKA - Knutsford
Dear Elizabeth
We are so pleased to hear that you received such excellent customer service during your visit to our Knutsford store. It's wonderful to know that Davina went the extra mile to make your experience special, especially with the thoughtful gift wrapping.
We truly appreciate your kind words.
Warm regards
OKA
Réponse de OKA - Knutsford
Dear Ms Canning-Smith,
Thank you for your kind feedback. We’re delighted to hear you received excellent customer service during your visit to our Knutsford store.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Had a really great experience on…
Had a really great experience on Saturday in Oka Knutsford . We were helped by a lovely team member called Michelle who was knowledgable , helpful and enthusiastic . We found several pieces which fit into our home perfectly .
Our delivery was also followed up by a phone call to check everything had arrived ok . We’ve bought from Oka in the past and will definitely be visiting again in the future . Very well done Xx
4 juillet 2026
Réponse de OKA - Knutsford
Dear Patricia,
It’s wonderful to hear that you had such a great experience in our Knutsford store and that Michelle was able to help you find pieces that work perfectly in your home.
We’re also pleased to know the team followed up after delivery to make sure everything had arrived safely. We’ll be sure to pass your lovely feedback on to Michelle and the wider Knutsford team.
Thank you for your continued support, and we look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
Davina served us in OKA today
Davina served us in OKA today, she helped us appeal a faulty item and could not have been more lovely and understanding. She was so helpful and truly invested in OKA and and help me to the best of her abilities. She also helped direct me in my purchases today to make my experience at OKA the best it could possibly be. It was so refreshing to receive this helpful warm as a costumer. Thank you Davina.
7 juillet 2026
Avis spontané
Réponse de OKA - Knutsford
Dear Lesley,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Davina looked after you so well and provided such kind, helpful support during your visit.
We'll be sure to pass your wonderful feedback on to Davina and the Knutsford team, who will be so pleased to receive it.
Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Louise was fabulous!!!
Louise was fabulous! She helped us with a flower arrangement which we are thrilled with and buy a rug from the display and could not have been more helpful
2 juillet 2026
Avis spontané
Réponse de OKA - Knutsford
Dear Briony
We are thrilled to hear that you had such a positive experience at our Knutsford store. We are especially happy to know that Louise went above and beyond to assist you, and styled your beautiful bouquet. We endeavour to provide exceptional customer service and it's wonderful to hear that we succeeded in your case.
We truly appreciate your feedback and hope to welcome you back again soon.
Best wishes
OKA
Knutsford store
Knutsford store
Fabulous shopping experience
Relaxed
Knowledgable staff
And a glass of 🥂 topped the experience ..
The addition of complimentary cushions pads also a bonus
20 juin 2026
Réponse de OKA - Knutsford
Dear Jane
Thank you for your lovely review. We’re delighted to hear that you had such a positive experience with our Knutsford team and received such friendly and knowledgeable service, and you enjoyed your complimentary bubbles.
Your feedback means a lot to us and we hope to welcome you back soon!
Kind regards
OKA
I visited the Oka store in Knutsford to…
I visited the Oka store in Knutsford to purchase a bistro table and chair. They didn’t have one in stock and Davina said she would take my details and come back to me. We had a telephone conversation and emails which have now completed the sale. I felt that I received the service that is lacking these days. I did thank Davina as is she went over and above.
20 juin 2026
Avis spontané
Réponse de OKA - Knutsford
Dear Customer
Thank you for your kind words! We're thrilled to hear that you had a great experience with Davina at our Knutsford store. Providing helpful and attentive service is something we strive for, and we truly appreciate your feedback. If there's anything else we can do for you, please don't hesitate to reach out.
Best wishes
OKA
Ellie was very helpful and ordered the…
Ellie was very helpful and ordered the mirror for delivery to Knutsford very efficiently. . She was a pleasure to deal with.
18 juin 2026
Réponse de OKA - Knutsford
Dear Kate
We're delighted to hear that you had a positive experience collecting your order from our Knutsford store, and we’ll be sure to pass your lovely words on to Ellie and the wider team.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
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