they don’t know how to size up on plus size people! materials felt cheap! delivery was late! communication was iffy!
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Lisez les avis des autres
This dress is absolutely stunning This dress is absolutely stunning. I felt like a princess !!! It was a dream come true. It fits perfectly and I got so many compliments about it. 100% recommended... Voir plus
L'entreprise a répondu
I had a great experience with Olivia Bottega. I was shopping for a dress for my elopement and fell in love with the Hellebore organza, tea-length dress. I was concerned about buying my dress without... Voir plus
Ordered my wedding dress in February for my May wedding. It was a rush job but got in on time. I dis the custom measurements and my dress fit perfectly!!! I got the Monroe Dress in Nude, it was except... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Online bridal store of custom made wedding dresses ✈️ FREE USA & Worldwide Delivery ❤️ Wide size range & custom size ⭐️ Shop collection of unique wedding and formal dresses & accessories in our online boutique ⭐️ Shop your dream dress online now!
Coordonnées de contact
111 North Market St. Ste101, 95113, San Jose, Etats-Unis
- ask@oliviabottega.com
- oliviabottega.com
4,2
Bien
286 avis
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A répondu à 81 % de ses avis négatifs
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Excellent
I found this company while looking for the perfect wedding dress. My wedding was in December 2024 and I ordered my dress in March of 2024 and it arrived to my brother’s in Chicago by May and by June it was in my possession. I bought my dress this early due to the fact that I resided in The Bahamas. It really went above my expectations! The dress was truly beautiful and it fit like a glove on my wedding day. The communication was too tier and I didn’t have any issues with the company. I did give them a date of September for the wedding but that was to ensure I got my dress in time. I’d highly recommend this company to any bride, you’ll be very pleased with the outcome!
11 mai 2024
Avis spontané
Réponse de Olivia Bottega | Online Bridal Shop
Dear Drese!
Wow — thank you so much for your kind words! We're beyond happy to hear that your dress arrived on time and that it exceeded your expectations. Hearing that it fit like a glove on your big day truly makes our hearts sing! 💖
It was such a pleasure to be a small part of your wedding journey, and we’re so glad everything went smoothly — from communication to delivery (even all the way to The Bahamas!). Thank you for trusting us with something so special and for recommending us to other brides. It truly means the world to us.
Wishing you a lifetime filled with love, laughter, and unforgettable memories 💫
With love,
Mary
Olivia Bottega Team
I wish I could give this place negative…
I wish I could give this place negative rating. They never sent my wedding dress. And then took over 2 months to get back to me about refunding it and I still haven't seen the refund. It was sad and disappointing.
1 avril 2025
Avis spontané
Réponse de Olivia Bottega | Online Bridal Shop
Dear Allison!
I’m truly so sorry to hear about your experience — this is absolutely not the level of service we strive to provide, and I completely understand how upsetting and disappointing this must have been, especially when it comes to something as important as your wedding dress.
Please accept our sincerest apologies for the delay in both communication and the refund process. We take this very seriously and would love the opportunity to look into this further and make things right. If you're open to it, please reach out to us directly at ask@oliviabottega.com with your order details, and I will personally make sure your case is prioritized.
Again, I’m so sorry we let you down. Thank you for bringing this to our attention.
Warm regards,
Mary
Olivia Bottega Team
Poor Customer Service & Lack of Accountability
Customer service and communication was poorly handled. My fiance and I ordered a wedding dress in earlier January 2025 & opted to pay an expedited $150 fee to move up the delivery by 5 weeks from the standard 10 weeks. Two weeks after spending the $1600+ on the dress, their customer service emailed us claiming the dress couldn’t be expedited and we should have never had this option upon checkout. We requested the $150 refund which took well over 10 business days to receive, but was reassured by their customer service the dress would be delivered by our need by date of March 25th 2025. Fast forward the week of March 25th, we receive no update, no tracking, no status of the delivery or shipment so we contacted their team again. Their customer service claimed they ran into manufacturing issues and couldn’t ship our dress by the due date. Again, no communication or transparency. They asked us to delay our need by date which was unprofessional. We proceeded to ask for our full refund as our order was never fulfilled, never manufactured & never shipped nor delivered. The customer service claimed the refund was expedited and we were moved to top priority and would take 10-15 business days to see the refund. Fast forward 15 business days and we never received our refund. We followed up just for their customer service to claim their billing department never began the refund process and that they would expedite our refund and process it within 2-3 business days. Now 18 business days have passed and still no refund. No response to our newly sent email asking why there’s no refund. They’ve completely ignored us. Well over 13 weeks passed since our purchase, no dress made nor delivered and no refund provided after waiting over 18 business days. The lack if professionalism and accountability is baffling.
25 mars 2025
Avis spontané
Réponse de Olivia Bottega | Online Bridal Shop
Dear Bride!
We are truly heartbroken to read about your experience, and we’re so sorry that things unfolded this way. This is not the experience we ever want our brides — or anyone — to go through, especially during such a meaningful and emotional time.
We deeply regret the confusion with the expedited shipping, the missed delivery date, and especially the delays and miscommunication around your refund. There’s no excuse for the lack of clear updates, and we completely understand your frustration and disappointment.
Please know that we’re taking your feedback very seriously, and it’s already being reviewed by our team to help ensure this never happens again. You deserved much better, and we are truly sorry that we let you down.
With sincere apologies,
Mary
Olivia Bottega Team
Réponse de Olivia Bottega | Online Bridal Shop
Dear Bride!
I’m truly sorry to hear about your frustrating experience with your return and refund. That’s absolutely not the experience we want our brides to have, and I sincerely apologize for the delay and the lack of clear communication.
Thank you for following all the return steps and for your patience so far. I completely understand how disappointing and stressful this situation must be—especially during such an important time in your life.
Please know that I’m escalating this personally to make sure your case is reviewed and resolved as quickly as possible. If you’re comfortable, feel free to reach out to us directly at ask@oliviabottega.com with your order number so we can prioritize your request right away.
Thank you again for bringing this to our attention—we truly appreciate the opportunity to make things right.
Warm regards,
Mary
Olivia Bottega Team
All you need to know is that they…
All you need to know is that they created my PERFECT dress!
18 décembre 2024
Avis spontané
Réponse de Olivia Bottega | Online Bridal Shop
Dear Nicole!
Oh wow — thank you so much! 💖
It makes our whole team so happy to hear that we were able to create your perfect dress. That’s exactly what we dream of for every bride! Wishing you the most magical wedding day and a lifetime of love and happiness ✨
With love,
Mary
Olivia Bottega Team
Worst return experience ever.
10 janvier 2025
Réponse de Olivia Bottega | Online Bridal Shop
Dear Bride!
I'm really sorry to hear that your return experience didn’t meet your expectations. That’s definitely not the kind of service we aim to provide, and I truly apologize for the frustration this has caused you.
We always strive to make every step of your journey with us smooth and enjoyable, and it’s clear that in this case, we fell short. If you’re open to it, I’d love the chance to make things right or at least understand more about what happened so we can improve.
Please feel free to reach out to us directly at ask@oliviabottega.com with your order details, and I’ll personally look into this for you.
Warm regards,
Mary
Olivia Bottega Team
I just received my custom-made Mitsis…
I just received my custom-made Mitsis dress here in Illinois, and I am absolutely in love 🥰
The sparkly skirt is beyond magical - it shimmers with every step and feels like it was made for a fairytale. And the lace top? So delicate and elegant, it fits me like a glove. The craftsmanship is outstanding, and I can’t believe how perfectly it came together!
From the very beginning, the Olivia Bottega team made the process feel so personal and special. They kept me updated during the tailoring, answered all my questions, and made sure everything went smoothly-even the international shipping!
I honestly can’t stop smiling. Thank you so much for making my dream dress a reality 💞
23 janvier 2025
Avis spontané
Réponse de Olivia Bottega | Online Bridal Shop
Dear Aline!
Oh wow, thank you SO much for this beautiful message! 🥹💖 Your kind words truly made our day! We’re absolutely thrilled to hear that your Mitsis dress made you feel like you stepped right out of a fairytale ✨
It was such a joy creating this custom gown for you, and we’re so happy that the sparkles, the lace, and the fit all came together just as you dreamed. Knowing that you felt special every step of the way means the world to us — that’s exactly why we do what we do!
Wishing you the most magical celebration and a lifetime full of love 💍💕
With love, Mary
The Olivia Bottega Team 💫
I ordered the Satin Midi Wedding Dress…
I ordered the Satin Midi Wedding Dress Cameron for my courthouse wedding in October, and was incredibly grateful to the online service I received, especially as I ordered and returned multiple sizes. Alyona was extremely gracious and accommodating, and helped make what could have been a stressful situation feel seamless!
6 septembre 2024
Réponse de Olivia Bottega | Online Bridal Shop
Dear Anna!
Oh, this just made our day! 🤍 We’re so happy that you found the perfect dress for your courthouse wedding and that we could make the process smooth and stress-free for you. Alyona will be thrilled to hear your kind words! Wishing you the most beautiful wedding day filled with love, joy, and unforgettable moments. May this be the start of a wonderful new chapter in your life! ✨💍
With love,
Mary & the Olivia Bottega Team
Great cust service & quality garments
Very responsive and detail oriented team. Loved how my dress turned out and they were sure to respond to emails to make me feel comfortable about any extra details I wanted to relay. They also answered all my questions which was a lot! Would recommend to any bride who sees something on the website that might be their dream wedding dress or just a product they are interested in!!!!!!!!!
25 mars 2025
Avis spontané
Réponse de Olivia Bottega | Online Bridal Shop
Dear Karen!
Your review truly warmed our hearts! 💕 We put so much love into every dress, and knowing that you felt supported and confident throughout the process means everything to us.
We’re beyond happy that your gown turned out just as you envisioned! If you ever want to share photos from your big day, we’d be over the moon to see them. ✨
Wishing you a wedding as beautiful as your kind words and a lifetime of love and joy! 💍💫
With love,
Mary & The Olivia Bottega Team
The bow attachment is beautiful!!
13 décembre 2024
Réponse de Olivia Bottega | Online Bridal Shop
Dear Heather!
We're so happy to hear that you loved the bow! 🎀 It’s such a gorgeous finishing touch and truly adds that extra bit of elegance. 💕
Thank you for your review
With love,
Mary & The Olivia Bottega Team
Absolutely perfect!!
The dress was even more stunning in person it was everything I wanted and more
And they’re customer service is amazing they answered all my questions promptly and I had no issues whatsoever and got my dress on time😊
18 décembre 2024
Réponse de Olivia Bottega | Online Bridal Shop
Dear Zoe!
Your review absolutely made our day! ✨ We’re so happy to hear that your dress was everything you dreamed of (and even more!). Knowing that you had a smooth and stress-free experience with our team means the world to us.
Wishing you the most magical wedding day! If you’d love to share photos, we’d be beyond excited to see them! 💕
With love,
Mary
Olivia Bottega Team
The dress is pretty but I am very…
The dress is pretty but I am very unhappy with it. Money wasted and customer service can't help. They tell you how to lace up the dress. That's it. It's literally for my wedding and I'm stuck without using it.
11 décembre 2024
Réponse de Olivia Bottega | Online Bridal Shop
Dear Evelyn!
We’re so sorry to hear that you’re unhappy with your dress, especially since it’s for such an important day. That’s the last thing we’d ever want for any of our brides.
Our team genuinely tried to find a solution for you—we even offered to adjust the bodice for free! However, without receiving your measurements while wearing the dress, we weren’t able to move forward with any alterations. Since the gown was made according to the details on our website, the best option we could offer was to experiment with the lacing for a better fit.
We truly regret that this experience hasn’t been what you hoped for. If there’s anything else we can do to support you, please let us know—we’d still love to help however we can!
Wishing you all the best,
Mary
Olivia Bottega Team
Responsive and perfect dress!
11 décembre 2024
Réponse de Olivia Bottega | Online Bridal Shop
Hi Susan ❤️
Thank you so much! We're thrilled that your dress was everything you hoped for and that our team could be there for you along the way. Wishing you the most magical wedding day! 💕✨
Best wishes
Mary
Olivia Bottega Team
Amazing!
I had my dress custom-sized with Olivia Bottega. Delivery was a little faster than stated on their website. The quality of my wedding dress was superb. I got a lot of compliments from the guests for how well-made the dress was.
17 décembre 2024
Réponse de Olivia Bottega | Online Bridal Shop
Dear Keangtawan😍
Thank you so much for your kind words! 💖 We’re thrilled to hear that your custom-sized dress arrived even faster than expected and that you loved the quality! It makes us so happy to know that your guests noticed all the beautiful details too—that’s exactly what we strive for! ✨
Wishing you a lifetime of love and happiness, and if you ever feel like sharing pictures from your special day, we’d absolutely love to see them! 💍📸
With love,
Mary & the Olivia Bottega Team
My dream wedding dress!
I ordered the Mikado Wedding Dress Chloe with Front Slit - custom size, add pockets, and 1 button bustle. It took about 4 months to get it delivered, so if you would like to order custom dress from them, make sure to order it ahead of time.
Once I placed an order, their team reached out to me to confirm my measurements and customization (added pockets and 1 button bustle). They also double checked with me that I took the measurements with shoes/high heels which I am planning to wear during my wedding day. After I confirmed my measurements, it took about 3 months until I heard back from them. They sent me videos of the dress. I confirmed that everything looks great and then it took about a month to get it delivered. The dress was packed in a medium size box (I was actually surprised that the dress fitted in there), however they packed it very nicely and they added also protective dress bag with zipper that I can use for dress storage/traveling.
I tried the dress and I was very pleased that it fits just right! I do not need any additional alternations (which can be very expensive...) - this was my main reason why I wanted to buy a custom sized dress. The length of the dress is just right. The lace up back is awesome since I have plenty of flexibility to adjust it based on how I want (make it looser or tighter). The material feels really nice, it is thick and it has expensive feel. The dress is not too heavy, so I am not too worried about sliding it down during dancing, etc. (my dress does not have straps). In my opinion, even if it would be heavier, the boning of the corset would keep it in place.
Overall, I am very happy with my purchase and their customer service. I highly recommend Olivia Bottega's custom wedding dresses.
14 mars 2025
Avis spontané
Réponse de Olivia Bottega | Online Bridal Shop
Dear Denisa 😍😍😍
Oh wow, thank you so much for your thoughtful and detailed review! 💖 We’re beyond thrilled that your custom Chloe dress turned out to be exactly what you dreamed of—and that the fit was just right! One of the biggest perks of a custom-size dress is skipping those expensive alterations, and we’re so happy you found it to be a perfect match right out of the box.
We love that you appreciated the lace-up back—it’s such a practical and elegant touch! It really gives that extra flexibility to adjust the fit exactly to your liking. And yes, the boning inside the bodice is designed to provide great support and structure, making sure you feel secure and comfortable all day (and all night on the dance floor 💃✨).
Also, we’re so glad you found the protective dress bag useful! We always want our brides to have a practical and stress-free experience, and it's wonderful to hear that these little details made a difference for you.
Wishing you the most magical wedding day, and we’d absolutely LOVE to see your photos when the big day arrives! Feel free to tag us or send them our way—we can’t wait to see you shine! ✨💍
With love,
Mary & the Olivia Bottega Team
Réponse de Olivia Bottega | Online Bridal Shop
Dear Kem!
So happy to hear that! 💕 Wishing you a beautiful wedding day filled with love and joy! ✨👰🏼♀️
Mary
Olivia Bottega Team
I ordered a dress 90 days ago
I ordered a dress 90 days ago. The company was not able to send out the dress, because of some defects. 90 days later, I am still waiting for my refund, and the company cannot tell me when I can expect this. It is unacceptable to take this long to refund money for a dress that was never send out, especially given the dress prices.
26 janvier 2025
Avis spontané
Réponse de Olivia Bottega | Online Bridal Shop
Dear Bride!
I am so incredibly sorry for the frustration and disappointment this has caused you. This is absolutely not the experience we want for our brides, and I truly understand how upsetting this must have been 🙏
I want to assure you that your refund has now been fully processed. It should reflect in your account shortly, depending on your bank’s processing time. Again, I deeply regret that this took longer than expected, and we are already reviewing our internal processes to ensure this doesn’t happen again in the future.
We truly appreciate your patience and understanding, and I’m so sorry for any stress this may have added to your wedding planning.
Wishing you all the best, and again, my sincerest apologies.
Warmly,
Mary
Olivia Bottega Team
Both are Beautiful
I wanted a crazy princess dress and a reception dress. At first I was going to get the ones with the detachable skirt but I loved the different looks I could choose from. The dresses were beautiful and well-made. I got both dresses custom-made and it was worth it since there wasn't a price difference and it fits my body well. I would recommend knowing what type/shape of dress looks good on you before buying since custom ones are not refundable.
I left out a star because even though I like my reception dress, it wasn't customized perfectly to my height.
13 novembre 2024
Réponse de Olivia Bottega | Online Bridal Shop
Dear Hana 💕
We’re so happy to hear that you found your perfect wedding and reception dresses with us! ✨ A "crazy princess dress" sounds like an absolute dream, and we love that you embraced different looks for your big day.
We truly appreciate your feedback about the height adjustment on your reception dress. We always strive for perfection, and we’re discussing ways to refine our customization process even further. Your insight helps us improve, and we’re grateful for that!
Wishing you the most magical wedding day! If you’d love to share photos, we’d be absolutely thrilled to see them. 💕
Best,
Mary
Olivia Bottega Team
Lousy return process
It ended up being ok, but the return policy is confusing and misleading. The main page says 14 days, but deeper, when you actually go into the instructions, it says the return needs to be requested within 7 days, which is ridiculous. On top of that, I never got any sort of confirmation email that they received my return, and it took two months to get refunded back to the credit card. For the cost of the dress and the cost of the restocking fee, I expect this process to be way more straightforward and transparent.
2 décembre 2024
Réponse de Olivia Bottega | Online Bridal Shop
Dear Bride!
First and foremost, we sincerely apologize for the frustration you experienced with our return process. We understand how important a smooth and transparent experience is, especially when it comes to something as significant as a wedding dress.
You're absolutely right to expect clear and consistent information. We truly appreciate your feedback and want you to know that we are actively reviewing our return policy with our team to make it more straightforward and customer-friendly. Transparency and efficiency are incredibly important to us, and we’re already discussing how we can improve both our communication and processing times.
We truly appreciate you bringing this to our attention, and we’re grateful for the opportunity to improve. If there’s anything else we can do to make this right, please don’t hesitate to reach out.
Best regards,
Mary
Olivia Bottega Team
DO NOT BUY FROM THIS COMPANY—ZERO…
DO NOT BUY FROM THIS COMPANY—ZERO CUSTOMER SERVICE!
I strongly advise against purchasing from this company. If anything goes wrong, they do not respond.
I ordered a custom dress with a 9 week timeline (still paid for a rush) and confirmed my measurements and timeline with the bridal consultant before proceeding with the purchase. Four weeks after placing my order, I reached out for a status update and was assured everything was on track.
A week later, I was suddenly informed that my dress could not be shipped, and they had no estimated arrival date. Instead, they suggested I buy another dress from their premade inventory. After multiple back-and-forth emails, they finally agreed to send me a replacement dress at no additional cost. I selected a new dress, confirmed it with the bridal consultant, and was told they would check their inventory and ship it.
Since that last email, I have heard nothing. No updates, no responses—nothing. Their phone lines and online chat are either disconnected or they don't answer. I have emailed every single day and still have no dress. I am now out over $1,000 with nothing to show for it.
The customer service is so poor that this company feels like a scam. Save yourself the stress and go to an actual bridal shop that will support you if something goes wrong. This experience has completely ruined a part of my wedding journey—I just wanted to have a dress I love, and instead, I’ve been left with frustration and disappointment while still footing the bill for a dress that I'll never get.
26 février 2025
Avis spontané
Réponse de Olivia Bottega | Online Bridal Shop
Dear Katarina!
First and foremost, we are truly, deeply sorry for the stress and frustration this situation has caused you. The last thing we ever want is for a bride to feel disappointed, especially during such a special time in her life. Your wedding journey should be filled with excitement and joy, and we regret that our delays disrupted that experience.
Unfortunately, we recently faced significant challenges with our shipping carrier, which caused unexpected disruptions in our delivery timelines. We never wanted to provide misleading information, which is why we refrained from giving estimates we couldn’t guarantee. That being said, we absolutely understand how frustrating the lack of communication must have felt, and for that, we sincerely apologize.
Even in the midst of these issues, we wanted to do everything possible to ensure you had a dress in time, which is why we offered a replacement dress at no extra cost. However, we recognize that our communication fell short, and for that, we take full responsibility.
The good news is that your original dress has now been shipped via next-day delivery and should arrive today or tomorrow. We truly hope it meets your expectations and that, despite this bumpy journey, you’ll feel absolutely stunning on your big day.
We would love to hear your thoughts once you receive it, and if there’s anything else we can do to make things right, please don’t hesitate to let us know.
Once again, we are so sorry for the delays and any distress they caused. Thank you for your patience and for giving us the chance to make this right.
Wishing you nothing but happiness as your big day approaches! 💖
Warmest regards, Mary
Olivia Bottega Team
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