I have just received my navy scrubs from On-Call and I’m so pleased! I initially ordered size small and for me, they were a little tight. I emailed customer support and they could not have been more h... Voir plus
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I love these scrubs. So much breathable room and material is fantastic, I have a set of large and thought I would try a medium (they don’t quite fit so had to return) delivery was very quick, will be... Voir plus
Awful service. Paid 2 weeks ago via PayPal. No updates. No dispatch. Contacted customer service and was told PayPal hasnt processed my payment - which is not true so I provided a screenshot of p... Voir plus
It came and the zip was broken. I emailed and they told me they would send a replacement when I return the item but I responded back to them regarding my situation to which they completely ignored and... Voir plus
3,5
Moyen
113 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 37 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Réponse de ONCALL LONDON
Hi Bugs,
Thank you for your review.
We're sorry to hear about your experience. Returns are processed through our online returns portal, where a return label is generated automatically once a return request has been submitted successfully.
If you've experienced any issues with the portal or haven't received your label, please contact our support team with your order number and we'll be happy to help resolve this for you.
Kind regards,
Lisha
Customer Support
ONCALL LONDON
It's been 1 week since the expected…
It's been 1 week since the expected date of delivery and I haven't received the product yet and no proper updates.
7 mai 2026
Réponse de ONCALL LONDON
Hi Cinta,
We're very sorry for the delay and frustration caused.
Having reviewed your order, we can see that it was successfully delivered on 18 May 2026. We apologise that the delivery took longer than expected and that you did not receive the level of communication you deserved during this time.
Thank you for your patience, and we appreciate your feedback as it helps us improve our service.
Kind regards,
Lisha
Customer Support
ONCALL LONDON
Scam !
They don't reply on your emails if you want exchange or return.
Don't order it is a scam.
13 mai 2026
Avis spontané
Réponse de ONCALL LONDON
Hi Vitality,
We're sorry to hear about your experience.
We can assure you that ONCALL LONDON is a legitimate business, and we never intentionally ignore customer enquiries. We understand how frustrating it can be when you're waiting for assistance, and we apologise if our response times did not meet expectations.
For returns, customers do not need to request approval from us. Returns are processed automatically through our online returns portal, which generates a return label once the return has been submitted.
If you are still experiencing any issues, please contact us with your order number and we'll be happy to help.
Kind regards,
Lisha
Customer Support
ONCALL LONDON
Love the quality
Love the quality, better than I expected. The trousers fit perfectly but the scrub top was a bit tight however I spoke to Olivia through the customer service and she was quick at helping me with the exchange to a larger size. I got the new top quickly and it fits really well.
16 avril 2026
Avis spontané
Still haven’t received my order???
6 avril 2026
Réponse de ONCALL LONDON
Hi Courtney,
We're sorry for the frustration caused.
Upon reviewing your order, we can see that it was delivered and was subsequently returned to us. Following receipt of the return, a full refund was processed in early May.
We apologise for any confusion regarding the status of your order and appreciate your feedback.
Kind regards,
Lisha
Customer Support
ONCALL LONDON
Great experience
The fabric is really comfortable and high-quality. I love the colours too and the scrubs fit very well. I will purchase again for sure. :)
17 mars 2026
Avis spontané
Scrubs haven’t arrived after weeks and…
Scrubs haven’t arrived after weeks and emails have not been replied to
2 mars 2026
Réponse de ONCALL LONDON
Hi Charlene,
We're very sorry for the delay and for not providing the level of communication you expected.
Upon reviewing your order, we can confirm that a full refund was processed. We appreciate that this does not make up for the inconvenience caused, and we sincerely apologise for your experience.
Thank you for your feedback, which helps us improve our service moving forward.
Kind regards,
Lisha
Customer Support
ONCALL LONDON
Poor customer service
Poor customer service. Still waiting for a return label after a week !.
2 mars 2026
Réponse de ONCALL LONDON
Hi,
Thanks for your feedback. To return an item, please use the returns link on our website which allows you to generate a returns label.
Fit is ok I’d go a size bigger as the…
Fit is ok I’d go a size bigger as the joggers are sized smaller than expected.
25 février 2026
Réponse de ONCALL LONDON
Hi Dr Dandapat,
Thank you for your feedback.
You're correct that our scrubs are designed with a slim-fit cut. For customers who prefer a looser fit, we do generally recommend sizing up, particularly for the joggers.
We appreciate you sharing your experience, as it helps other customers choose the best fit for them.
Kind regards,
Lisha
Customer Support
ONCALL LONDON
Inaccurate size for men’s scrub tops
I recently ordered scrubs for both myself and another team member. As a female wearer, I found the fit of my scrubs to be perfect, very comfortable and exactly as expected, with no complaints at all.
However, the experience with the men’s sizing has been quite disappointing. We initially ordered a size Small for a male staff member, but it was far too small, so we requested an exchange. Since I was very happy with my own scrubs, we assumed moving up to a Medium would solve the issue, but unfortunately this was still too small. We have now had to pay an additional £7 to exchange again for a Large, and we are still waiting to receive the return label.
My disappointment is not about the extra payment, but rather the highly inaccurate sizing for men’s scrubs. The sizing does not appear to reflect standard expectations at all. In addition, customer support has been slow and not particularly helpful throughout the process.
I hope the team managing this brand takes this feedback seriously and reviews their men’s sizing to improve the customer experience.
25 décembre 2025
Avis spontané
Réponse de ONCALL LONDON
Hi,
Thank you for taking the time to leave such detailed feedback.
We're delighted to hear that you were happy with the fit and comfort of your own scrubs, but we're sorry that the experience with the men's sizing did not meet expectations.
Our scrubs are designed with a slim-fit cut, and while many customers prefer this style, we appreciate that it may not suit everyone. Feedback such as yours is extremely valuable and will be shared with our product team as we continue to review and refine our sizing guidance.
We're also sorry to hear that the exchange process and communication were not as smooth as they should have been. We understand how frustrating multiple exchanges can be and appreciate your patience throughout.
Thank you again for your honest feedback and for giving ONCALL LONDON a try.
Kind regards,
Lisha
Customer Support
ONCALL LONDON
Best buy ever
Great fit, good price. Amazing material and they wash great. All my coworkers said they look so smart and professional. Pockets with zips so nothing falls out! I’m hooked! ❤️❤️❤️❤️
19 février 2026
Avis spontané
Very good material.
25 janvier 2026
Great quality fabrics
Great quality fabrics, fit is good and so comfortable to wear on long shifts.
23 janvier 2026
Avis spontané
I saw the OnCall London scrubs on…
I saw the OnCall London scrubs on TikTok and instantly thought these would look great &bought them without any hesitation and I haven’t regretted my decision at all. They’re so comfortable, fit so well and I think that they’re very true to size so if you’re looking to buy a pair if you want a baggier fit size up otherwise they’re very much true to size. They look very sleek, very dynamic and altogether just a really good pair of scrubs!
21 janvier 2026
Avis spontané
Loved the quality of the materials
Loved the quality of the materials, I found the sizing of the scrub top a bit small, but looks very smart as a set of scrubs and very comfortable not restrictive at all. Can’t fault their customer service either, quick and easy for returns and exchanges.. would def recommend these scrubs.
16 janvier 2026
Avis spontané
The scrubs i ordered don't fit as…
The scrubs i ordered don't fit as advertised. I requested a refund and was sent a link to a returns portal. This doesn't work. I have contacted customer services to report this and request a return and refund, but have been repeatedly sent the link to the portal that doesn't work. I don't know how to get a return!
27 décembre 2025
Avis spontané
Want to return but not getting back to…
Want to return but not getting back to me promptly
29 novembre 2025
Super comfortable and really durable…
Super comfortable and really durable material! Wraps around your body nicely and loads of room to carry stuff around, 100% recommend
1 décembre 2025
Avis spontané
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