ONCALL LONDON Avis 

114
•
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have just received my navy scrubs from On-Call and I’m so pleased! I initially ordered size small and for me, they were a little tight. I emailed customer support and they could not have been more h... Voir plus

Noté 5 sur 5 étoiles

I love these scrubs. So much breathable room and material is fantastic, I have a set of large and thought I would try a medium (they don’t quite fit so had to return) delivery was very quick, will be... Voir plus

Noté 1 sur 5 étoiles

Awful service. Paid 2 weeks ago via PayPal. No updates. No dispatch. Contacted customer service and was told PayPal hasnt processed my payment - which is not true so I provided a screenshot of p... Voir plus

Noté 2 sur 5 étoiles

It came and the zip was broken. I emailed and they told me they would send a replacement when I return the item but I responded back to them regarding my situation to which they completely ignored and... Voir plus


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3,5

Moyen

TrustScore 3.5 sur 5

114 avis

5 étoiles
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1 étoile

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A répondu à 37 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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3,5

Tous les avis

(114)

68 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Hit and miss

Hit and miss. The quality is not as good as the well known USA brand albeit OC is a more reasonable pice point. I have found the colour fades with washing, more ironing is required and also inconsistency with materials used. The second pair of scrub bottoms I ordered had a completely different colour waistband with a cheaper, flimsier fabric. I wish I could post a photo to represent the difference. The Mandarin top has no shape to it so fitted across the shoulders but couldn't get it over my hips! Made in the shape of a man with no hips!!

1 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

10/10 quality & service

Really good quality scrubs! I love my new high collar (Mandarin) top, it looks very professional. My initial order was large for me but their exchange process was smooth and the customer service was quick to help me. I will definitely be a regular!

30 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Best Quality & Great Customer Service

To be honest, ONCALL has one of the best quality Scrubs with sweet colour options.
I bought a set for the first time and since then I have been buying more for myself and recommending to my friends too and the love it too.
The Mandarin Top is well designed and gives your stylish looks.

The Customer service (Lisha) always looks for ways to help to sort any issues promptly with responses.

13 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

good quality scrubs but the worse customer service.

I really wanted to give this company more but my experience with them unfortunately has not been good.
I ordered scrubs for all the GPs working in our surgery which came to a sizeable order. The order was made in December and despatched as per their website delivery times.
They used Evri and I kept getting emails telling me they couldn’t find the address. I followed their instructions to advise them of our location (a medical centre) but I got an auto response from a bot. I then contacted the sender and asked them to contact them. I checked we had given the correct delivery details but the label which was generated had the first line of the address as my name instead of the street number.
On call London finally responded after a few days at which point the parcel had been sent back to them. They were unhelpful and said they would send it back out once they received it.
After a lot of reminders and asking for updates we finally received our order in April.
It’s a shame because I wanted to support a small business but it’s just been a horrific experience.

23 avril 2025
Avis spontané
Logo de ONCALL LONDON

Réponse de ONCALL LONDON

Hi Kiki,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and delays you faced with your order. As a fellow clinician myself, I understand how valuable time is — especially when you’re trying to ensure your team have what they need to care for patients.

Regrettably, it’s clear that we fell short of delivering the smooth and reliable service you deserved. The delivery issues with Evri, the incorrect address label, and the slow communication are all things that should never have happened. I want to sincerely apologise for the stress and inconvenience this caused — particularly on such a large and important order.

As ONCALL LONDON continues to grow, we are learning from situations like this and have already put stronger measures in place to prevent these issues going forward, including improved address verification and more proactive communication with our delivery partners.

We truly appreciate your support for a small, healthcare-led business, and I’m grateful that you stuck with us despite the difficulties. We hope that your team love the scrubs. I’d love the opportunity to speak with you directly and ensure we make this right for you and your team with anything you need going forward. Please feel free to reach out to me personally by emailing Lisha @ info@oncall-london.com and requesting my mobile number.

Thank you again for your feedback — it genuinely helps us improve.

Warm regards,
Dr Anish Popat
CEO & Founder, ONCALL LONDON

Noté 5 sur 5 étoiles

Excellent scrubs and customer services

Excellent company. Order arrived promptly and speaking to customer services team was quick and easy with a reply back within 24 hours. Scrubs are high quality and fit nicely. Well spent purchase. Will use again in future!

23 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Horrible experience

Horrible experience!
Customer service is appalling!
I ordered a pair of scrubs to find it was small although I have never had this problem with any order pair of scrubs.
I email customer service to find the exchange/refund link doesn’t work. They reply only once a day late evening and seems like it is computer generated.
I finally sort it by speaking to the CEO: Dr Popat and now I have not got my replace item. They are now refusing a refund!
Avoid them!

14 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Disappointing customer service

I purchased a scrub online, but it didn’t fit, so I decided to return it. Unfortunately, the website kept crashing, preventing me from printing the return label, and there’s no option to reprint it from my account. To make matters worse, their customer service is extremely disappointing—they don’t respond to emails or queries. If I could give them less than one star, I would.

7 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Colour loss

I washed it according to specified instructions but it's colours are not fast and destroyed my other clothes. Disappointed that the product such as scrubs would have this problem

28 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

I had a slight hiccup with my order due to a website error - it showed the item being in stock when it actually wasn’t. I contacted the customer service team and they advised me on this, I decided to wait to see if the item would come back in stock but after around 2 weeks I hadn’t heard anything and it showed as out of stock on the website. I reached out again and asked if I could change my order to be trousers instead of joggers which they were happy to do, and promptly shipped them out and delivered within two days of the email!

I completely understand website errors happen so I do not hold this against them at all - especially as their customer service was absolutely amazing.

I have now received my scrub trousers and they are such amazing quality and so comfy, I am so happy with my purchase and overall experience with oncall London so I will definitely return if I need anymore trousers!! :)

6 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Brilliant quality and super comfortable

I've been looking for a good quality and affordable pair of scrubs to wear when I work in the emergency department. These scrubs were so comfortable. It has zips to safely store my valuables. Fully recomend On-call London and am going to buy another one day!

18 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

poor customer care

It's been more than 3 weeks since i made the payment, but I am yet to receive my order. I have requested a refund, no one cares to at least respond!

19 septembre 2024
Avis spontané

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