One Call Claims Avis 

I was assisted by Lucy today regarding two ongoing non-fault claims, having previously spoken with her in February.
Lucy is an absolute credit to One Call Claims. Her communication, attitude and genuine willingness to help were incredibly refreshing. I can honestly say that she is the most helpful and professional customer service representative I can ever remember dealing with at any company.
If the management team at One Call Claims reads this, please take note: you have an absolute diamond of an employee working for you. I sincerely hope you do everything possible to retain her and give her every opportunity to progress within the company, should she wish to develop her career further.
Thank you, Lucy, for your patience, professionalism and outstanding support.

if you want emails from ambulance chasing solicitors and trying to persuade you that you are injured carry on and use this company

Em2 was very helpful and polite in helping me sort out my experience due to another driver hitting my vehicle thank you very much Eliot.

Was a pretty good service except the agent didn't articulate very well and I had trouble understanding some of the things he was saying and had to ask him to repeat a few times

Jh3 was very professional in dealing with my issue from start to finish

This has been my first accident in 50 years and a experience i would not ever like to repeat however, the speed and effincey of One Call Claims to act on our behalf was highly commendable, all the staff have been proffessional, empathetic and supportive throughout the whole process and made a very difficult situation managable; Thank you...

Great service on the phone

Ver helpful lady on the phone. Clear instructions provided and in a clear and transparent manner. Very please with the service I received from the advisor LA2.

Hilarious bunch of sharks. Just ignore them , a company that has been heavily fined for fraudulent activities doesn't win. Pathetic. And if they take you to court, bore the charges they claim. Different to listed ones ....and the CEO is a fraudulent, heavily fined for fraudulent activities too. Tell them to #### off

What a fantastic team, always there never felt alone, even if i need to speak to someone regarding issues they always got you to the department, or the cobtact them to pass on information, very supportive team

Just the worst service ever. Communications so bad its insulting. I want to never hear or use this really bad company ever again.

I am very happy with the service I have received from one call claims everything went smoothly and they were on hand to answer all questions and explain everything clearly
Thank you very much!

P3 was Incredibly helpful and answered all my queries over the phone. Speedy as well

KM4 was very helpful. She answered all my questions quickly. Wait time on chat was minimal which is excellent

Easy to give me my details and issues under stressful circumstances , that helped me feel more relaxed knowing I was in good hands.

The call was good in that I was shaken and upset by the situation with my neighbours clearly trying to pin the blame on me, even though the car was clearly on my land and parked sensibly. I did not entertain an argument and inspected my car / took pictures. The guy dealing with this could sense I was very upset and calmed me down and took things slowly and advised me well. Please pass on my thanks to him and the team. I will be in touch with pictures as sadly my cctv did not capture the moment of him reversing into my parked car from the opposite side ofthe road where he lives. Kindest regards, Neil.

To make this review clearer:-

OneCall = Overall Business and insurance broker
OneCall Claims = Claims devision under OneCall business handling insurance claims
OC Motors= body shop repair garage division that under OneCall Business.

As a customer the OneCall business refer to these three elements listed above as independant entities, although they are just divisions of OneCall , and legally are one company and considered as such by the Financial Ombudsman Service.

I have had a horrendous experience with OneCall insurance (escalated premiums) and their claims handling OneCall Claims and their approved repairer network (OC Motor Repairs). What should have been a standard 1 to 3-day bumper repair has dragged on for nearly three months with no end in sight. 

The primary issue is an absolute refusal by the garage and OneCall to proactively source parts. While their single supplier put a component on backorder for months, I personally found the exact genuine OEM Hyundai part available from multiple alternative suppliers with a 3 to 5-day lead time at a cost of approx £50 (how much is customer satisfaction worth to OneCall I ask?). I spoon-fed this information to them (OneCall claims) repeatedly, but they completely ignored it, choosing instead to let my car sit untouched. 

The communication has been abysmal. I was forced to visit the severely overwhelmed garage in person just to get a timeline, as the OneCall Claims Operations team was providing me with contradictory and inaccurate updates. Furthermore, my car was left unlocked on the garage premises, as confirmed by my vehicle app. 

To make matters worse, my grandchild’s ISOFIX baby seat has been trapped in the vehicle for the entire duration, and they have ignored all my requests to retrieve it. We are also struggling logistically because only one of us is permitted to drive the courtesy car. 

Financially, OneCall’s incompetence is costing me directly. Because they are dragging out this claim, I cannot switch insurers. My premium has doubled to £708, whereas alternative quotes were around £270-£300. Their response was to offer a measly £75 compensation, which is an insult (and never paid anyway!). 

I am escalating this to the Financial Ombudsman Service. Avoid this company if you value your time, money, and sanity.

To sum up this review, if you go for insurance from OneCall broker division, beware of the fine print in case of any claims!