One Call Claims Avis 

Joel went yhe extra mile 😳

JOANNE WAS VERY FRIENDLY AND EXPLAINED EVERYTHING CLEARLY. A CREDIT TO YOUR BUSINESS.

Could it be more helpful great service JM2 p

Very prompt and efficient service from telephone operators. Staff are courteous and sensitive to the nature of events that have taken place. Very impressed so far.
Call ref today was F01

Km4, Jason and Jessica were all helpful in the dealing of my claim. It is sometimes frustrating but you have to realise they are also dealing with third party insurers, claimants etc. They were as helpful as they could be.

It took six calls whilst stuck on the hard shoulder of the M6 , (a senior woman on her own) yet I never did get put through to the correct department of 'private motor claims' for a minor but shocking prang. Nor did I manage to get the roadside assistance that is stated on my policy. It was only thanks to the most helpful and supportive of police officers that I was able to get home.The underwriters are still trying to get me in touch with the correct department four days later without success so far.....

Friendly, thorough and reassuring...just what you need!

Damien (DR4) and the previous claims handler were very helpful and considerate. Thank you.

Staff member EB8 was very helpful and helped me through process.

Fast direct great service JG6

EB8 very helpful all sorted quickly

Your representative DR4 (Damien) was very friendly, helpful and methodical in collecting the details of my claim. It was a lengthy process but Damien explained everything clearly as we went along. So far so good with One Call.

Further phone call with EB8 today. Polite and helpful.

It was fast, efficient and polite.

Both ladies I spoke to were very helpful.
It was only an hour after my car accident and they were very calm and talked me through everything.
Their names are Brooke and Abbie.

HC1, was very helpful, knowledgeable, and assisted me with my claim, very good.

I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026 at approximately 10:30 hrs.

The incident occurred when my caravan became uncoupled from my car while making a right turn, resulting in damage to both vehicles. Unfortunately, the handling of this claim was significantly below expectations for the following reasons:

- Lack of Technical Understanding: The agent (TW5) appeared unable to comprehend how the vehicles were attached or the nature of the separation.
- Incorrect Information & Failed Transfers: I was initially told I was not insured with One Call. The agent then refused to identify the supposed insurer, citing "Data Protection," and transferred me to two different incorrect numbers where I received no reply.
- Misrouting of Claims: During a follow-up call today, Friday 19th June 2026, TW5 transferred me to Allianz Commercial. After a 15-minute wait, an agent named Craig informed me that Allianz Commercial does not handle private cars and that my actual insurer is LV.
- Poor Efficiency: It was only through Craig’s assistance that I obtained the correct contact details for LV. After a further 20-minute wait, I finally reached an agent named Araya, who handled the claim professionally.

I am extremely dissatisfied with this experience. One Call proved to be "several calls," and it is clear that agent TW5 requires significant training regarding attention to detail, technical knowledge of vehicle attachments, and customer empathy.

As a result of this experience, I will not be renewing my policy through One Call when it expires. I will also be sharing this feedback via external review platforms as requested in your previous correspondence.

EB8 was very helpful and listened to my concerns, she answered my questions and explained things to me . Thanks for listening and your response was very customer service focussed .

Very traumatic experience. Very unhelpful, took very long to respond to anythinf. Left me stranded after a car fire. Use these people at your own risk!