Excellent communication and service. My car is in for repairs with One Call currently and has issued me with a courtesy hire car. When speaking with Nathaniel (NL3) he very kindly arranged for a big... Voir plus
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Getting through to the right department proved an issue despite calling the number left on my voicemail, however I spoke to ‘James’ who was clear and helpful with what my next steps were for my claim!... Voir plus
The call was good in that I was shaken and upset by the situation with my neighbours clearly trying to pin the blame on me, even though the car was clearly on my land and parked sensibly. I did not en... Voir plus
JD1 such lovely guy, spoken to him through interper relay video, meself as deaf person he was very calming, patience and very understanding. Love this service. I was bit nervous as its my first time... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
One Call Claims operates as an Accident Management Company, regulated by the Financial Conduct Authority (FRN 714016) for claims management activities. We assist with non-fault claims on behalf of insurance brokers such as One Call Insurance Services & YOGA Insurance and serve as the dedicated claims handler for insurance companies like One Insurance Limited. With a reputable standing in the industry, One Call Claims is proficient in aiding clients involved in road traffic accidents caused by third parties, having supported numerous clients in navigating their claims process, thus easing the stress and inconvenience commonly experienced by accident victims. Based in South Yorkshire, we provide a friendly and reliable service around the clock, every day of the year, ensuring nationwide coverage. Through our Group of Companies, we offer prompt and efficient services including vehicle hire, boasting an extensive fleet. Our dedicated claims agents, equipped with industry knowledge and expertise, are available to assist you through the accident reporting process or with home emergency claims and existing claims inquiries - you can rely on us. Thanks to our longstanding partnerships with repairers, insurance firms, and solicitors, we are confident in our ability to provide a resolution for you, ensuring your claim is settled to your satisfaction
Coordonnées de contact
Jupiter, First Point, Balby Carr Bank, DN4 5JQ, Doncaster, Royaume-Uni
- 0203 738 7300
- onecallclaims.co.uk
4,6
Excellent
17 k avis
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Very supportive agent and explained…
Very supportive and explained everything to me clearly.
22 mai 2026
Avis spontané
Supportive phone call
Having recieved an email requesting i supplied 3mnths bank statements re my car claim i was feeling concerned and upset, but (username LH2) put me at ease and explained everything to me. It is so nice to be able to speak to somone that listens and you can understand fully. I had taken out courtesy car cover through my ins but doing the claim through One Claims is totally seperate which i did not fully realise. Username LH2 was 100% supportive and a real credit to your team. I just wish i could have spoken to someone like her directly rather than the web chat initially then maybe i would not have had sleepless nights worrying.
22 mai 2026
Avis spontané
Chasing 3rd party insurance pay out
My query was dealt with quickly & efficiently
22 mai 2026
Avis spontané
KM4 was very helpful in getting me…
KM4 was very helpful in getting me through to the correct person
22 mai 2026
Avis spontané
Excellent service
Excellent service
Clear explanation of the plan for my car repair..
Thanks AW2
22 mai 2026
Avis spontané
One direct car insurance claim process
Service I received today from One Protect from advisor EM2 was amazing. The advisor was efficient, caring, reassuring and diligent. The advisor helped me feel at ease during the whole process. Communication after the call came through via email and text without delay along the recovery of my vehicle being within a realistic non time wasting timeframe. Great service all round
21 mai 2026
Avis spontané
Speaking to KM4 was very helpful
Speaking to KM4 was very helpful. Thank you
21 mai 2026
Avis spontané
Person I spoke to was EM2
Person I spoke to was EM2
The call was very clear and the whole process was explained very clearly
20 mai 2026
Avis spontané
The agent jg6 was very professional and quick in his answers spot on 👍😃
The agent jg6. Was spot on with his advice, fast in the answers spelt it out in plain English, very happy with the service
20 mai 2026
Avis spontané
Helpful & friendly
20 mai 2026
Avis spontané
JD1 has excellent customer care skills.
JD1 was very patient going through the claims process as it was all new to me. He laid out the process & time frame. He even managed to arrange my car pick up for 2 days later. I felt confident my claim would be sorted in atimely fashion & he answered all of my questions well.
18 mai 2026
Avis spontané
MS6 Was extremely professional and helpful
Extremely helpful and very professional customer service through out our phone call!
18 mai 2026
Avis spontané
Query Resolved by Telephone Call
EB8 was professional, friendly and efficient and therefore able to answer my query prompt.
19 mai 2026
Avis spontané
Km4 thanks for your help
19 mai 2026
Avis spontané
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