One Call Claims Avis 

bb5 helped me understand what would happen and made me feel in control.

Easy to deal with insurance company
Took out a policy with them in Dec 2025 and unfortunately needed to make a claim this May. Very easy process.
Thank you one call

SO7 brilliant again thanks for your guidance

I had a great experience with DD5. They were extremely helpful, answered all of my questions clearly, and made sure I understood everything I needed to know. DD5 was also very personable and friendly, which made the interaction pleasant and comfortable. Their professionalism, patience, and excellent customer service really stood out. Thank you for providing such a positive experience!

Thank you for all your help, the process went very smoothly.

Thank you LS9

The reporting of my claim was easy. I did it as soon as I got home and was very shaken. 4 weeks later I’m waiting for a valuation of my vehicle as it’s been written off. The TP insurers have accepted liability. Nothing is happening! I can’t speak to anyone, the portal doesn’t work, emails and live chat are terrible. I have raised a complaint, they say they have 8 weeks to investigate! I just would like this resolved and someone to sort it! I am fully comp after all. I wouldn’t recommend insuring your vehicle with them. The claims process is poor. It’s been extremely stressful and continues to be!

From the first phone call everything has been excellent they dropped a hire car off and picked mine up the driver rang when he was 20 minutes away and the same dropping my car back and picking up the hire car the customer service throughout was excellent always keeping me informed about what was happening and the staff have been very helpful throughout

Very good . Nice girl

Excellent and very helpful

Bother call handlers we're very polite and asked relevant questions

Both very patient especially VQ1

Easy contact, clear explanations, polite treatment, offering help with all difficulties.

After my accident I was a bit confused and not being able to call but KM4 was very good and helped me

Very patient. I don't understand the claims process and they went thorough everything at least twice!
No question was too stupid and they took there time to explain fully.

Outstanding customer service. Swift, courteous & knowledgeable,
My car was shunted and Onecall claims swiftly guided me to getting it back (via Onecall garage) in perfect condition. Can’t recommend highly enough.
The people I dealt with were NM8 & EB2, as well as the helpful staff at the garage.

I have had numerous inquiries following my recent car accident and have received substantial assistance from One Call advisors. The most recent individual I consulted, KM4, with whom I had previously interacted, was exceptionally helpful and provided support beyond my expectations. My sincere gratitude, Kelvin.

I have been helped properly

The agreed date for the return of my vehicle was postponed because your delivery truck is out of action. I was not made aware until I contacted you to confirm the date. If you are prepared to charge £120 for a failure to be available following an agreed return, then I think you should make more effort to return as originally agreed. Perhaps you could hire a transporter.
I have previously highlighted issues regarding the overall service (such as limiting to cost of repairs to a third party repair shop). This in effect prevented me from using my preferred repairer, where I believe I would have received a better service.
Having not had my car returned yet and based on the service recieved to date, I am also concerned over the quality of the repair.

The guy on the phone initially (Mati) was great, but this organisation is a mess! 'One Click' 'One Call' 'Once Insurance', all of them passing you from pillar to post when you just to ask a simple question (about an error on their portal!) each of them refusing to deal with any part of the process that overlaps into another. Sent me a link to upload damage photos that doesn't work and spent an hour trying to find someone to speak to me about it! Never made a claim in my life, but this is terrible. I give up!

My car was written off by another party - the other party accepted full liability. My so called insurers have done nothing but delay in my getting paid, left me with a courtesy car and want to charge £122 for stopping/cancelling the insurance for a car I written off - AVOID THIS COMPANY WITH A BARGE POLE - SHARKS

Constant delays and poor service from emergency drain company