One Call Claims Avis 

CA9 was very helpful and informative I feel he explained everything in a very professional manner

Very professional

What a total waste of time this company is. Took my car in for repair which included paint repair. Took 3 weeks to complete and when i went to collect, although their quality assessor had passed as good to go, I immediately saw it was the wrong colour. I was told they would order a new part, sray the correct colour and callout to my home to fit. That was 2 weeks ago. Ive now sent at least 15 emails and basically am ignored. Spend your money elsewhere guys

The repair done to the car was shoddy, needing rectification work. It then took 5 weeks for them to take the car back, after I had spent hours and hours on calls to them. Several times their phone system kept me on hold for 30 minutes, then cut me off without answering.

Their text messaging is broken too - they tried to send me a link by text several times and all that comes through is "https" with the rest cut off.

And most hilariously, they text a link at the end of each call for you to review the call, that then goes to a "404 Page Not Found".

Very helpful and helped me through the process

KM4 was very helpful, patient, and polite. She answered all of my questions clearly and made the process easy to understand. Thank you for the good service.

Dealt with effectively, by consultant.

The engineers sent as part of my emergency cover attempted to charge me £132 for a part which costs £8. In addition to this, they attempted to charge me £350 labour cost.

A local plumber fixed the issue for £125 including labour and parts.

Be aware of what you’re being charged for with this company.

I just spoke with user SO7, after being very worried about the whole situation. After speaking with him and it being explained very clearly he has pit my mind at ease.

Very professional and helpful. Could not have asked for better. KG5 was brilliant

Spoke to agent KM4 who went above and beyond to help me with what I required. Excellent service thank you

It is extremely difficult to cancel your policy once you get their insurance. I have phoned around and been passed around and found I had been transferred to a Platinum Club (Invitation only )against my will and discovered I needed to pursue them in order to have my policy cancelled. Such a time taker!

Very helpful and right on dealing with the case

Polite, helpful, easily contacted

This is the first time I’ve had to claim on my insurance. I’ve been with one call for over four years and I must say this has been a really positive experience. Damien at one call claims was very explicit very polite very concerned and helped me navigate through the claim process.

KM4 and BB5 was superb and Elliott too. Not sure of his number.

A little disappointed that I had to do the chasing, however that isn't down to the people that I dealt with.

Our car was stolen last October, recovered 2 weeks later and subsequently repaired so we thought all was good.
Yesterday we went to buy another car and was told it was registered as stolen recovery, this was an error by your company and made us look like criminals this should have been updated once the vehicle had been recovered, hopefully you have resolved the issue.

Same questions again and again, then because I want my claim to be handled by my actual insurance provider I get told I’ll be transferred and get cut off