One Day Tests - Crawley Avis 238

Everything was handled very promptly. The instructions were very clear, as were the results that came very quickly. I was very happy with the whole experience.

Very disappointing experience with One Day Test during an already stressful IVF process.

Before purchasing their IVF Viral Screen, I specifically contacted customer services to confirm the testing was UKAS accredited because this was a requirement for our IVF clinic. Based on the assurances given, we went ahead and paid for the testing.

The service is advertised as containing the IVF virology blood tests “usually requested by the clinics”, so we reasonably believed the results would be suitable for IVF treatment requirements.

However, our IVF clinic later rejected the results because the virology testing did not meet the required UKAS accreditation standards. We were then forced to urgently repeat the blood tests elsewhere at an additional cost of £552 to avoid delays to our IVF treatment, on top of the £347 already paid to One Day Test.

What was particularly frustrating was the lack of transparency throughout the process. The reports were branded with One Day Test and Sussex Pathology, with no clear indication that the virology testing had actually been outsourced to another laboratory. It took weeks of emails and a formal complaint before this was finally clarified.

Despite the financial loss and stress this caused, One Day Test refused to provide a refund or acknowledge that the tests were not suitable for our clinic’s requirements, even though we had specifically checked the accreditation position with them before purchasing.

IVF treatment is stressful enough without additional confusion, delays, and unexpected costs. I strongly feel clearer information should be provided to patients regarding outsourced testing and accreditation scope before purchase.

Update following the company’s response dated 13/05/26:

My concern was never whether a UKAS-accredited laboratory existed somewhere within the testing pathway. My concern was that, despite specifically checking accreditation with your customer service team before purchase, it was not made clear that the virology testing was outsourced, nor that Sussex Pathology’s UKAS accreditation did not cover virology testing.

The test reports themselves were branded with One Day Test and Sussex Pathology, and our IVF clinic subsequently rejected the results because the virology testing did not meet their required UKAS accreditation standards for IVF treatment.

As a result, we had to urgently repeat the tests elsewhere at an additional cost of £552 to avoid delays to our IVF treatment.

It also took several weeks and a formal complaint before the outsourced testing arrangement was clearly explained to us. Unfortunately, despite the financial loss and stress caused, no refund or resolution was offered.

Good and reliable service

The whole thing was easy and straightforward. I attended the clinic for the blood test and parked with ease. The offices were smart and the phlebotomist I saw was efficient and polite. I received the results within three hours. Great!!

Painless, smooth and efficient with results being published the same evening all with clear explanations of results. Highly recommended One Day Tests

Quick, professional and very efficient service.

Looked online in the morning, booked test for midday, some results received in the afternoon, rest within 2 days. Couldn't ask for any quicker and easier. I have an idea what I'm looking at, but good explanations of results given online as well. Sat Nav took us elsewhere, so I was a little late, but was accommodated, friendly staff.

Professional, very quick results and clearly explained process with GP online appointment to explain results clearly with quick, clear email confirming results. Well worth the cost and efficiency which sadly is invisible and has been for years at local GP practice.

Really impressive service, lovely staff, highly recommend and would use again. Had my blood test in the morning, results same day, really clear and easy to make use of.
Appointment was quick and quite literally painless. Free parking outside. Thank you.

Such a good service. In, out and an email with my results within 24hrs. I've used this service before and the tests aren't always that quick, but definitely not slow either. The phlobotomist who took my blood test was brilliant [and I point this out because I can have 'difficult' veins]. Would recommend One Day Tests.

Was efficient and comfortable, unrushed and all questions answered. Got results very quickly

My husband and I used the walk in option for some blood tests first thing one morning during a holiday in Surrey and we were really hard pressed for time. The process couldn’t have been handled better! Our phlebotomist Sophie went out of her way to fit us in without inconveniencing her other clients. Absolutely amazing service! We got our results that evening.

Brilliant experience from start to finish. Arrived early and was seen early and the results were available that evening! Superb.

The pathologist was very accommodating in squeezing us in without an appointment, and the results were turned around overnight.

Absolutely fantastic experience - Seamlessly managed and was seen straight away (despite being early) and had received all the results by the evening. Would not hesitate to anyone needing private bloods and quick results.

Very efficient and friendly service. The results started to be emailed to me that evening.
I would recommend this service if you have any worries about your own health concerns
. It circurcumvented the tedious long waits initiated by your first appointment to your gp, with no wait for the tests and almost instant results.

Excellent service.
Sophie was professional and friendly and put me at my ease.
I would thoroughly recommend’One Day Tests’

Great service and fast turnaround time

Had all the tests, very quick results, had my GP consultation and paid for TRT treatment, one week later no medication, no communication, no replies to emails and impossible to get through on the phone. Not impressed at all