Initially I was impressed by the phone call and explanation by the young lady who told me I needed to buy three documents to achieve my objective. Having paid for three I was disappointed to find th... Voir plus
L'entreprise a répondu
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I contacted The Land Registry about an unkempt plot of land at the back of my house which turned out to be unregistered. In less than 24 hours, the paper work was being sent and solicitors lined up f... Voir plus
L'entreprise a répondu
Very disappointed. I accessed the Registry online but was unsure which product I needed. I used the help button to request a phone call. This was arranged and I explained that I was researching... Voir plus
At a time when may 'online services' are woefully inadequate, OKR are a breath of fresh sour. Very fast and efficient response, with follow-up hard-copy equally impressive. Refreshing !
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Our online services provide the general public and property professionals with access to official copies of Land Registry Title Registers and Title Plans.
Coordonnées de contact
Royaume-Uni
- onlinelandregistry.org.uk
3,6
Moyen
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Application easy to complete
Application easy to complete, result within 3 hours. An excellent service.
30 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Chris,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Exceptionally friendly and helpful lady…
Exceptionally friendly and helpful lady (Anisha?) made the whole experience a pleasure
29 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Brian,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Don’t waste your money!
They have no connection to the official Government Land Registry. Don’t bother wasting your money. I didn’t receive the correct property information and was refused a refund. Completely useless!!
29 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Cath,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Terrible service - Don't use these people as they are not part of Land Registry, just a hand off to a 3rd party
Terrible service. I was trying to update a title at Land Registry and received an approach from what I thought was a department of Land Registry. They offered to fill all the forms in for me, post to us for signature and then handle process. Sales pitch was "we have all the data and can ensure smooth process". Also offered to provide a new deed once complete for additional fee (which I paid). What happened was a WhatsApp ID verification and then we received forms but only instructions were generic i.e. read forms (and follow various web links) to work out ourselves what additional documents were required AND what fees may be required. Then we were expected to submit the forms to the Land Registry ourselves. In addition they just sent a copy of the exist title, NOT the new one promised. I complained asking at a minimum for guidance on documents & fee required, and refund on title (as I'd already paid for existing). I received an e-mail promising response in 24-48 hours but NOTHING after a week. I'm now stuck as I need to submit forms as I'm under a timeline, do I just make my best guess at supporting documents? Or pay my solicitor to do what I've already paid these people for?
9 juin 2026
Avis spontané
Réponse de Online Land Registry
Good Afternoon Allan,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
Our Conveyancing Pack includes professional preparation of the required Land Registry forms, administrative checks, and tailored guidance through the application process. This fee is separate from HM Land Registry’s own statutory fees, which apply only to direct applications handled personally by the applicant.
In your case I can confirm the service is designed to assist with form preparation and general guidance based on the information supplied, while the submission to HM Land Registry and provision of supporting documents and fees remains the responsibility of the applicant.
I can also confirm we investigated your concerns as soon as they were raised and responded within the timeframe provided.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
Réponse de Online Land Registry
Good morning Melanie,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Issue was quickly resolved
I sent an email requesting clarification as the wrong document had been sent to me in error and the issue was promptly resolved and the correct document received.
15 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Christine,
Thank you for your review.
We acknowledged your email regarding the clarification request you submitted. Our records show that your email was received and acknowledged. Following a review of the query raised, the correct deeds were subsequently sent to you.
The matter was reviewed and resolved through the provision of the correct documentation.
If you believe this to be incorrect, we ask you to reach out to our enquiries department at enquiries@onlinelandregistry.org.uk.
The team will be more than happy to assist you further and address any other concerns you may have.
Best regards,
Sophia
Communications Office
BEWARE: THIS COMPANY IS NOT H.M.LAND REGISTRY
MISTAKE NO. 1
I rang the online land registry believing it to by the official government Land Registry. The name online land registry is deliberately misleading.
MISTAKE NO. 2
I did not read the warning signs. The telephone sales person launched into a prepared script, speaking so quickly I had to keep asking for clarification. She did not explain they were not the land registry.
I rang to advise of the death of my husband and to request that his name be removed from the joint ownership of our property. The transaction was completed provided I pay £650.00 for the privilege. I have since learned that as the surviving joint owner of a property the Land Registry does NOT charge a fee!
1. I feel foolish
2. I feel so angry that they should take advantage of vulnerable people at a time when they are grieving.
3. This may not be a SCAM, or FRAUD but is definitely unfair and unethical.
19 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Monica,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Terrible posing as a government website…
Terrible posing as a government website and charging you for something you could order yourself do not order anything from them make sure you gob to the official site and don’t give this guy your money.
And yes it is one guy the same man I spoke to twice after receiving the documents that could’ve been checked by them and avoiding a fee they took my money anyway.
He argued with me for about 10 minutes refusing to refund me my money extremely rude. He just takes your money and orders it off the official website at for £7 everything else is a profit SCAMMER
8 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Jo,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 4-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Would have preferred to give no stars
Would have preferred to give no stars. Contacted them when they came top of the list calling themselves OnlineHM Land Registry. They then came up as Online LandRegistry. Nothing to do with the official Land Registry so DO NOT USE. Not Scam as such as they will do the work but talk you into spending excessive amount . I cancelled when I realised they were NOT Land Registry and still charged me £700.despite cancelling within two days. Wish I had never gone on to their site. Will not refund me despite requests . Can’t believe any company would treat an 83 year old widow in this way. RE your reply I do not see how the paperwork was done as I was not due to talk to your solicitor for another week for him to get my id etc. And I have received NO refund at all from you despite repeated requests for you to look at this again
Still have received no ‘goodwill gesture’ from this company. They are still keeping my £700. DO not believe anything they say.
5 juin 2026
Avis spontané
Réponse de Online Land Registry
Good Afternoon Maureen,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
Our Conveyancing Pack includes professional preparation of the required Land Registry forms, administrative checks, and tailored guidance through the application process. This fee is separate from HM Land Registry’s own statutory fees, which apply only to direct applications handled personally by the applicant.
In your case, the documents were prepared, verified, and dispatched in line with the 48-hour service you selected. As the service had already been completed and the documents delivered, the order no longer qualified for a full cancellation under our Terms, which comply with the Consumer Contracts Regulations 2013 (Regulation 36).
If you would like us to review your case again and see whether a further goodwill resolution can be offered, please email Enquiries@onlinelandregistry.org.uk quoting your reference number. We will ensure it is personally reviewed by a senior member of our team.
Kind regards,
Sophia
Communications Officer
Extraordinary fees
Nothing went wrong, but I cannot belief the eye watering fee you charge for deleting my bereaved wife from our documents. Life is hard enough without her, then LR cashes in. Extraordinary!
15 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Paul,
Thank you for your review,
We are very sorry to hear about your experience and the distress this situation has caused. We fully appreciate how important this matter is, especially given the circumstances you’ve described.
To clarify, OnlineLandRegistry.org.uk is a private, independent administrative service that assists clients in preparing and submitting HM Land Registry documentation. We are not affiliated with the UK Government or HM Land Registry, and this is clearly stated across our website, checkout pages, and Terms of Service before any payment is made.
Our Conveyancing Pack includes professional preparation of the required Land Registry forms, administrative checks, and tailored guidance through the application process. This fee is separate from HM Land Registry’s own statutory fees, which apply only to direct applications handled personally by the applicant.
In your case, the documents were prepared, verified, and dispatched in line with the 48-hour service you selected. As the service had already been completed and the documents delivered, the order no longer qualified for a full cancellation under our Terms, which comply with the Consumer Contracts Regulations 2013 (Regulation 36).
If you would like us to review your case again and see whether a further goodwill resolution can be offered, please email Enquiries@onlinelandregistry.org.uk quoting your reference number. We will ensure it is personally reviewed by a senior member of our team.
Kind regards,
Sophia
Communications Officer
Good advise and a person who knew alot…
Good advise and a person who knew alot about the requirements of various establishments.
10 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Robert,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
In the end the plans were for another…
In the end the plans were for another location.
11 juin 2026
Avis spontané
Réponse de Online Land Registry
Good afternoon Joanne,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
The speed of providing the pdf document…
The speed of providing the pdf document I requested was very good. However, the cost to secure was high.
10 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Derek,
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Total con
Total con. You can buy the exact same thing from the real official site for a fraction of what these people charge. They took £61 from me for something that costs £24 on the genuine website. They hide behind a .org.uk domain to look legitimate, and I fell for it — but don’t make the same mistake.They are not official. They are not genuine. They are exploiting people.
Stay far, far away from them.
10 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Manijeh
Thank you for your review.
Upon further investigation, unfortunately we cannot locate an existing order for yourself.
Please provide us with an order number so we can investigate this further.
If you have any concerns, please email our support team at enquiries@onlinelandregistry.org.uk
They will be more than happy to help.
Kind regards,
Sophia
Communications Officer
Réponse de Online Land Registry
Good morning Philip,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
Applied online and working minutes…
Applied online and working minutes received document by email. Amazingly quick service.
10 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning Debbie,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
fast and efficient
10 juin 2026
Avis spontané
Réponse de Online Land Registry
Good morning,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
keep it civil and friendly
9 juin 2026
Avis spontané
Réponse de Online Land Registry
Good afternoon John,
Thank you for your wonderful 5-star review!
We’re thrilled to hear that you had a great experience with our service.
We hope to continue providing you with an excellent service in the future.
Best regards,
Sophia
Communications Officer
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