Onlineorchards Avis 

2/4/26 Ordered mult-grafted Jubilee fruit trees directly from Onlineorchards.com and was surprised at the mature size, exceptional packaging and quick shipping during the brutal winter. The trees were in 4 foot boxes and the bare roots were wrapped in Straw, then plastic and finally in burlap. Very professional packaging. What amazed me was that the trees are large not the typical twigs you see at other online stores. I put them in water for a few hours and planted them since I live in Northern Florida the cold spell just ended yesterday and the trees arrived today.

When you purchase a fruit tree from the thru Home Depot, they claim they will send you a free fruit.
Don't believe it no response to my numerous emails after I submitted the review.

Their name is "Online Orchards" but their 'business' is a pure scam Steer clear of these crooks. Their website dors not give their street address, their email address or their phone number. That should have been a warning sign for me. I hope they rot in hell.

I ordered 17 fruit trees on July 22, 2025 and ALL of them were either diseased with black leave, or outright dead. I emailed them for living/healthy replacements and received no response. Their website has no phone number listed for contacting them. I sent an additional 4 emails to them and received no response. This cost me $738 dollars and I was forced to contact my credit card company for a refund. My credit card company initiated a temporary refund while it was investigated, and after waiting patiently for 3 weeks, I finally received a permanent refund on November 7, 2025. Not only was this frustrating and disappointing, but I lost an entire year's growing season dealing with these scammers. DO NOT BUY ANYTHING FROM THESE FRAUDSTERS. I RECOMMEND PAYING MORE FROM A LOCAL NURSERY.

I ordered a Lapins Cherry Tree - 2 years old and 3-4 feet tall, but instead of a tree with roots, I got just a stick stuck into a pot of soil. I wrote three emails to all the addresses listed on the website, but never received a response.

** 11/12/25 UPDATE TO THIS REVIEW WRITTEN 10/28/25*** Online Orchards sent me a replacement for the item missing in my order, I just received and am please they have made it right! They didn't respond to my emails, but they fulfilled the order!

I ordered three items from OnlineOrchards.com. This was my third order from them, the first two going well, no complaints. This time, however, I only received two of three items ordered. Upon discovering the missing item, I wrote two separate emails to them the day I received my shipment requesting they follow up on the missing item. It has been a week, and not a single reply! So disappointed!

Where to Send Your Complaint
• Oregon DOJ Consumer

This is the direct consumer complaint contact for the Oregon Department of Justice.
• Online Form (preferred by DOJ):
Oregon Consumer Complaint Form
• Phone (Consumer Hotline):
1-877-877-9392
• Mailing Address:
Oregon Department of Justice
Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096

I ordered a weeping white birch, they sent me an elm tree which I’m realizing a year after planting. It doesn’t matter how many time you try to contact them, there will be no response. Wish I read these reviews before using this company.

Warning!!! Do NOT Buy!! Horrible!! I bought a 4 in 1 cherry tree in May. When I received my tree, it was small and not in great shape. The top was chopped off and it immediately started to seep from every place they had cut it. Once planted, I emailed them immediately. It took over a month for them to reply to my message. At this point it was hanging on but barely! They wanted pictures which I immediately sent. They gave generic advice. The tree continued to fail! And eventually the leaves fell off completely. Nothing I did to help it worked. I continued to reach out to no avail. It took over 2 months to get a second reply! They suggested watering daily. Duh! I planted 6 other trees from other places in my yard and ALL the rest are thriving! This tree was so small and barely alive when I got it. I immediately responded to their second message and they still have not replied. My tree is now completely dead. A complete waste of money! And they do not care! Horrible customer service and company!

Ordered 2 thundercloud plum trees, received 1. I've been emailing them for 2 weeks no reply, 8 emails to customer service. They charged my credit card for 2 take my money and run, I'm completely disappointed and upset with them will never buy another item again

Ordered three trees and all three arrived in extremely poor condition. The apple twist, cherry twist, and curl-free peach all have insect damage, yellow leaves that fall off at a touch, and both the twists have two or three inches of dead leaves in their pots that are clearly moldy.

I have never seen trees this pitiful. It looks like they grafted very tiny leaf clusters on an old, dead branch of something. Just abysmal.

They could improve by actually sending viable trees as advertised.

I received a tree that was almost dead, dropping its leaves, and when I reached out to the company they did not respond. It was within the return window. I do not recommend for product or customer service.

A shipping label was never created until I filed a dispute with PayPal. Several inquiries were never responded to. After my dispute was initiated, I received the ugliest order I’ve ever seen. I ordered a 3-4ft Lapkin’s Cherry tree. I received a 4ft stick with sawed off branches. Every one was cut off and maybe a dozen limp little leaves. I have no idea what I received and can hope it gets prettier.

Total rip off , purchased 1 apricot , 1 peach
Bareroot in April. Now July still dead wood
Steer clear from this rip off company

I ordered two Blenheim apricot trees planted both of them and I wasn’t really having a whole lot of luck so I contacted them numerousP and I never got any response. I still can’t get any response from them. They have zero customer support don’t buy from them.

The plants I received were not the correct ones. I have contacted them with zero response.

This company is trash I ordered 2 trees from Home Depot. 1 arrived dead and has not recovered. The other survived. I contacted Home Depot twice about the matter They gave me 503-791-9441 as a direct number to Online Orchards and told me I was on my own. The number goes directly to voicemail. It's a shame that a big box store won't even stand behind what they sell when they use sh*tty suppliers. Lesson learned. Pick up a healthy tree like I did from tytyga .com.

Ordered 2 trees from Online Orchard and they sent them to wrong address in Washington state. I live in Pennsylvania.
Will not respond to emails or phone messages.
Their number is 503-812-5701 .
The address is 5215 SW Boyd Rd. Gaston Oregon 97119

I ordered 3 different cherry trees, they look like they were boxed for 11 days by the fact that the label was made that long before they even shipped. When they arrived the roots all were full of mildew and the leaves were dead and fallen off. The Lapins is dead, the Van might recover and the Black Tartans looks like it will survive. Order from somewhere else there is a reason they have no phone number and it isn't because they are high quality. If they send me replacements I might change the review or more positive but 1 star is all they get. I will be contacting the BBB just so others know what they are.

I ordered a Blenheim and Moorpark apricot from Online Orchards. The Blenheim clearly was diseased with perennial canker and the Moorpark was dead. When I asked for a refund Online Orchards stated that my hardiness zone was not adequate, suggesting that the trees dead or diseased was caused by the climate zone. The trees were not here long enough to be impacted by my misidentified climate zone. I know because i have two mature Blenheim and Moorpark trees that are healthy and fruitful at my small organic farm.

Clearly this company is in trouble with a very low rating and will continue to spiral with it's negative ethics.