Onlineorchards Avis 

Sent wrong tree. Would not answer phone or emails. Terrible customer service. DO NOT USE THEM

I ordered a tree from them last year that had 3 in of growth from a graph that was 16 in above the roots. The branches were all broken up. Customer service said there's plenty of viable growth there. The tree died midsummer. I ordered a replacement tree this spring which arrived and promptly died. I foolishly ordered another tree from them which arrived with dried up leaves and it is dead. Tried to contact them through customer service and got no reply.

I placed an order for a pear tree and received a confirmation email but that was the last I heard from onlineorchards.com. They don’t respond to emails and don’t publish a phone number. This business is completely unresponsive and seemingly deserves all of the one star reviews. Wish I had checked their reputation first. Payment was thru Venmo and a dispute has been filed.

Ordered 5 trees, only 4 arrived. They were in bad shape - no buds or leaves and roots looked pretty sorry, not sure if they will live. I sent three emails and provided feedback on their online "provide feedback button" which asks for an email so they can get in touch. I have not heard from them. Will not do business with them again. Ever.

I ordered a 3 in 1 apple tree and a 4 in 1 cherry
Tree. After my purchase I looked up the reviews and I was worried at first with all the negative reviews, but was pleasantly surprised to receive my order in a little over a week. I received a 5 in 1 apple tree and a 5 in 1 cherry tree(free upgrade). Disclaimer: They did not respond to my email but they delivered healthy trees. They were a little stressed from pruning(to fit into box) and shipping but that’s part of buying online. On arrival I unboxed the trees, to inspect for damage. The root ball was covered with damp medium plastic wrap.
I am definitely considering buying from them in the future.

Ordered a tree through Home Depot
Tree is dead and online orchard will not respond
I think Home Depot should drop them as a supplier
Can’t be good for their business

I ordered a cherry tree a year ago (spring of 2024) through Home Depot. It arrived in terrible shape. After planting it had a few leaves come out and then died. Home Depot said they had zero responsibility, even though I ordered on their web site and they paid the shipping and said I should have never ordered from Online Orchards. Tried to contact Online Orchards on line as no phone number can be found and never got a response. They have my money and I have a dead stick.

I have ordered five trees: two apricot and three plum. Roots were too short chopped, in my opinion, had just big clump, not too many small roots. Apricot trees had good amount of buds opening up. Plum trees barely had any life buds. I planted them in the temporary pots While the roots wrapped up very well in the plastic with wet straw, two of the plum trees came with multiple broken small branches and many dead- like buds. Not sure if the branches broke during transportation or during preparation. I kept the pots on my closed patio during freezing nights and cold days. Took out on the sun. The apricot trees seem to pick up nicely, buds are opening. Looks like they are staying alive. Bubblegum Toka plum tree more likely is dead, no live buds. Shiro Plum tree is the same. Italian Plum has some buds opening, so fingers cross. Giving 3 star review as at least three threes might survive. It would be nice to either get the refund or replacement trees.

Ordered Red Haven Peach (from OC through Home Depot) and Red Bartlett Pear from the OC main website and both were dead. Customer service emails do not get a response. I’m so irritated! Money wasted!

I ordered a Royal Ann Cherry Tree last year in the early fall. It did not live. I called the phone number on the web site and it was some Tech Company and NOT the Online Orchard. NO other way to contact them. I WILL NOT BE PURCHASING ANYTHING ELSE FROM THEM. SAVE YOUR MONEY. AT LEAST STARK BROS WILL STAND BEHIND THEIR PRODUCT AND REPLACE IT.

ordered a dwarf cherry tree it came fast already budding just waiting for my free tree?what tree i want is a Santa Rose Plum Tree

I purchase a dwarf Moorpark apricot tree from Home ( online orchard). The tree came in great shape and root packed in a bunch of damp straw, an well protected. I will buy again. Thanks Henderson

Received a plum ash through Home Depot. Bloomed beautifully within a couple of weeks. Already about a foot taller. Have also received a redbud and a podocarp from them Both are huge and healthy.

The cherry tree that I ordered came on the day that they said it would and It was healthy and ready to plant. That meant a lot to me.

Bare Root was wrapped in a plastic securing both the root and fertilizer straw for the little tree. Very important to receive the instructions telling you to soak Bare Root for at least 60 minutes. Excellent Instructions pertaining to the planting of the Tree.

I ordered an apricot tree in late winter while trees are still dormant. About a foot up the trunk from the base about two thirds of the trunk was missing. Couldn’t understand how the tree could still be viable with this much damage but waited for Spring to pass judgement. Sure enough the tree was not alive. Contacted online orchard for a replacement as they claim their products are guaranteed. Have not heard a word from them.

I bought 2 apple trees from them that arrived bare root. Not my preference, but I went with it. I planted both, one survived and one didn't not even six months later. I was told too much time had passed for a replacement. Terrible service. Fast growing trees and Willis orchard have a much better policy. Buy from them.

My home Depot purchase is very excellent.

When I received my beautiful trees I was so blessed to have chosen your trees .one arrived a little broken but no problem i put it in water to root! I have nothing but good feelings about my new place to get shrubs. Thank you for these healthy, budding, happy trees✝️🙏💜

I purchased a dwarf Santa Rosa plum tree through homedepot.com from onlineorchards.com and the item exceeded my expectations. 5 stars and perfect TEN for
the quality of the tree, packaging for shipping including burlap on root system, and shipping. It arrived yesterday and is already planted! Thank you so much.
Kay Hollingsworth
Loganville (Metro Atlanta) Georgia