Quick, easy, simple and smooth. But the challenges I have is: the fact you have to make multiple accounts with multiple emails just to top up more than one number. This is frustrating & an obsolete mo... Voir plus
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Lisez les avis des autres
Once I'd found the appropriate page to use it was straightforward. Challenge was to top up my 92 year old mother's mobile as there is a fault on her landline (affecting others in her area) making her... Voir plus
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I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Voir plus
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didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Voir plus
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À propos de l'entreprise
À propos de On Top Up
Écrit par l'entreprise
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Coordonnées de contact
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Royaume-Uni
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Moyen
4 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de On Top Up
Dear Richard Deem,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
It was OK but I don't or didn't…
It was OK but I don't or didn't understand somethings and let wondering if I have done things right.
16 mars 2026
Réponse de On Top Up
Dear Mr. G. Mattson,
We are sorry to hear that your experience with us has been difficult.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
They DO NOT TOP UP YOUR PHONE !
They DO NOT TOP UP YOUR PHONE !! They charge you £12 for a £10 voucher, they send email you a voucher number you then have to manually enter into your phone. Most other service 1) Dont charge you a 20% fee and 2) automatically top up your phone. I will not go near them again.
12 mars 2026
Avis spontané
Réponse de On Top Up
Dear Mark,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
A trustworthy top-up company? I'm very unsure.
It was far from obvious to me that paying this company for a top-up is NOT actually paying the network provider. There seems to be a great risk of them making unexpected charges. I thought that I was paying Vodafone as I intended. How mistaken I was!
I will NOT be clicking the button in their email ,'Get Your Top Up' as I do not believe that it is safe and can be trusted.
I hope that I am wrong.
It would be better if this company's trading modus operandus was far more transparent.
Perhaps others have had very satisfying experiences but I will certainly not be trading with them again.
13 mars 2026
Avis spontané
Réponse de On Top Up
Dear Lawrence Ward,
We understand your hesitation in using our website. Please be advised that this is a fully functioning service. Also, note that On Top Up is an independent platform and is not directly affiliated with any mobile network providers.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy easy easy
15 mars 2026
Réponse de On Top Up
Dear Robert Howgego,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Réponse de On Top Up
Dear Robert Watkins,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
fairly easy
13 mars 2026
Réponse de On Top Up
Dear Carole Parker,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Dear Joyce,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
understandable
13 mars 2026
Réponse de On Top Up
Dear Eileen Hammond,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Réponse de On Top Up
Dear Doreen Hope Peter,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
I almost used this company to top up my…
I almost used this company to top up my "pay as you go" EE account. And then I realised they charge a fee of amost £6 for a £30 top up. When I went to search for EE anonymous top up this company came up first on Google search. Be careful where you click!
13 mars 2026
Avis spontané
Réponse de On Top Up
Dear Sir / Madam,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
thank you for the top-up
13 mars 2026
Réponse de On Top Up
Dear Mrs. Iwona Synowicz,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Réponse de On Top Up
Hi William Waite,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Dear P. Edington,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Waste my £11.89 GBP, not able to use
Waste my money and time. At first, I thought it was the official EE website to top up, so I completed the purchase. Then realized I was not able to use the credit/voucher because my current EE mobile phone had no credit to call to redeem the credit. I contacted their help thru chat box. She said my purchase cannot be refund even if I was not able to use the voucher. She said because the PIN was generated, it was ALL in the policy. I should contact EE to figure out.
11 mars 2026
Avis spontané
Réponse de On Top Up
Hi Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Very easy to use.
11 mars 2026
Réponse de On Top Up
Dear Barry Enfield,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
auto deduct money without you knowing…
auto deduct money without you knowing and removing your payment detail is not even on the site you need to contact their support which they don't respond!!
10 mars 2026
Avis spontané
Réponse de On Top Up
Dear Kristian Avash Shrestha,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
this is the first time I've used this…
this is the first time I've used this company to top up my mobile, I topped up by £10...they then charged £1.80 , for processing , hours later and the topup has not been added to my phone, which is not good enough, I paid by cc, I have also closed the account, so next thing I'll do is contact my cc company, I have emailed ontopup. I'm not giving them any longer .
9 mars 2026
Avis spontané
Réponse de On Top Up
Hi Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi Nick Butler,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Réponse de On Top Up
Hi Tanveer Iqbal,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
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