OnTrac Avis 

this company is a joke. Why Walmart still uses them I can't even imagine. They never get a package to me on time that is if I'm lucky enough to get it at all. I have had to have a refund from Walmart more times than I have gotten packages actually delivered from ontrac. Maybe when Walmart gets tired of losing money from refunds they will find a different delivery service to try. I unfortunately don't know until after I've ordered something that it is coming through this service or I would not even order those products through Walmart and find them somewhere else

An absolute joke of a logistics company! Walmart used them for one of my packages and the package got delayed because OnTrac said "We need additional information to complete your delivery and avoid a return. Please contact us within 3 business days". This seems to be a common problem with OnTrac based on other reviews on here and Reddit.

What additional information do you need when all the information is already included in the order! Had to contact the customer service (an actual human agent) that worked at a much slower pace than other companies. They still asked me to provide additional instructions that "may ensure a successful delivery". The package does not even need a signature, and I have never had problems with FedEx/UPS/USPS ever at this address. Overall, slow and not helpful customer service.

OnTrac should seriously consider improving their services.
Sellers should re-consider their delivery options and stay away from OnTrac whenever they can.

I truly wish I could give 0 stars. What was supposed to be a happy purchase turned into a legitimate nightmare because of OnTrac. I made a purchase in May on an item that was on sale for like 90$ off the retail price. I was supposed to receive it, three days later. I checked the tracking number and OnTrac marked it as, “mis-sorted” in Maspeth, NY. I gave it a few days and still no updates and no progress. When I reached out to OnTrac, the customer service representative said and I quote because I have the email as proof, “ This package arrived at the incorrect OnTrac facility. If possible, this package will be forwarded to the correct delivery facility and sent out to be delivered.” The “if possible” part of the email really got me. What would make it not possible for the package to not be delivered to the intended destination? I responded for follow ups twice and received no response. So I contacted the merchant and they put in a replacement order. I go to check the tracking for the replacement order because it did not arrive on the date I was advised and OnTrac marked it as delayed and “mis-sorted” at Maspeth, NY facility AGAIN!!!!! I contacted the merchant and they said to give it another 24 hours. No package ever arrived so the merchant refunded me. However, I still wanted the item but it is no longer on sale, the merchant will no longer honor the sale price(even though this whole mishap was out of my control). I do not understand how a company can get away with this and there are clearly issues at their Maspeth facility that needs to be investigated. NEVER AGAIN!!

Awful delivery driver who tosses box in driveway rather than leaving at door as asked to do. Has continued for months. Canceling a subscription service due to them.

If I could give a -10 star review, I would. This company has the WORST customer service. They need to be held liable for packages not being delivered and should be held legally responsible for the loss that customers have to endure because of there couriers. I ordered an item from RevZilla to a business, and was told “the business was closed” when in fact this is UNTRUE and I have proof that this did not take place. Their couriers are LYING.

they come after hours and put peoples names that were not here and the driver signed for it! no help at all

OnTrac is the worst delivery company I've ever dealt with. This is the second package I've had marked as "delivered" when it never actually arrived. Now I'm stuck fighting to get a refund for an item I never received.

The first time this happened, I ended up eating the cost because it wasn't worth the hassle. This time, however, I'm not letting it go. A delivery company should be able to accurately track and deliver packages, and falsely marking packages as delivered is completely unacceptable.

If I had a choice, I would avoid any retailer that uses OnTrac for shipping. Extremely disappointing service and a frustrating customer experience

I rarely leave reviews, but my experience with OnTrac was so unacceptable that I feel obligated to warn others.

I was expecting a Walmart delivery that was scheduled to arrive yesterday. Instead of delivering my package, OnTrac reported there was an "address discrepancy." This was completely false. My address was correct, and every other carrier has successfully delivered to this location without issue.

Because of the delay and uncertainty, I took two days off work waiting for this package. Those lost workdays cost me approximately $3,175.00. During that time, there was no meaningful way to communicate with a real person to resolve the issue. Finding accurate contact information for customer support was nearly impossible.

When the package finally arrived, the box looked like it had been through a war zone. It was crushed, battered, and clearly mishandled during transit. No customer should receive a package in that condition.

I am a 15-year United States Marine Corps veteran who served in Special Operations. Accountability, integrity, and professionalism matter to me. What I experienced from OnTrac demonstrated none of those qualities.

What concerns me most is that my experience does not appear to be an isolated incident. A quick review of public customer feedback reveals countless reports of delayed deliveries, false delivery updates, damaged packages, address issues, and poor customer communication.

This review is not about revenge. It is about accountability. Companies make mistakes, but reputable companies acknowledge those mistakes, communicate with customers, and fix the underlying problems. OnTrac has an opportunity to improve its operations, customer service, package handling, and transparency.

Until those changes occur, I cannot recommend OnTrac to anyone. Based on my experience, this is one of the most frustrating delivery services I have ever dealt with.

Absolutely the worst delivery company ever I don’t know how they still exist I always provide my full address and delivery instructions and they never deliver any packages, I’ve ordered 2 things from rei and they shipped through ontrac and both times it just says attempted delivery needs additional information and never says what they actually need, absolutely the worst company that exists there is no 0 stars options.

If I could go lower I would. These people consistently drop the ball. Every single time they are set to deliver a WalMart order for me I cringe because it always takes them multiple times to get the delivery done. They are either super lazy or completely incompetent and can’t read

No ETA window. It's independent drivers, so there is no consistency. Sometimes, it's on time, and sometimes it's delayed with no explanation. I hate being held hostage by deliveries. I'll pick up from the store going forward.

This is the worst delivery service. Walmart refuses not to use them. Packages never arrive on time. Today, my package was not delivered. OnTrac had the correct address. It is a doorman building so very easy to deliver to. OnTrac claimed they were missing information. THEY WERE NOT!!!!tried to respond online- almost impossible. Took a half hour before I got a live agent. Confirmed my information which they already had. Absolutely no reason why package wasn’t delivered.

I bought a coat from Patagonia. They used OnTrac to send it to me. OnTrac driver left it in my rural PO box, did not bring to my house. It was addressed to my house. USPS took the package out and to the post office because, as everyone knows, courier companies cannot use mailboxes for deliveries. USPS boxes are for use only by postal carriers. Post office wanted $15 for postage to release the parcel. This is reasonable request. I contacted OnTrac carrier by text (5x over 6 days) and cntacted OnTrac headquarters by email 4x (this photo evidence of their mistake). Asked them to reimburse me $15. They stopped replying to me. TOTAL FAILURE of customer service by OnTrac. They made a mistake, and they refuse to correct their mistake. As if $15 will hurt their bottom line?

Company claimed it couldn't find my address. I sent them a Google maps route map form their depot to my house (19 minute journey) plus a picture of my house and the parked cars outside to help them recognise a house and cars !!! Then miraculously the item appeared. Driver also left a package for a house a few doors aways because, it was obviously too hard for him to find. Completely inept.

This is the most ridiculous customer service experience I've ever had. First they lied and said they attempted to deliver the package but couldn’t. Then they said they need more information to deliver the package. What more information do you need to deliver a package to a regular house? Now my package has been sitting in one spot for days with no updates. The chat option is terrible. You pretty much have no way of actually speaking to someone on the phone and resolving your issues.

This carrier is the WORST! IF the package even arrives, it's just thrown somewhere in the driveway, regardless of the signs for those without any common sense. The front door is about 10 meters to the right!
If I could upload a picture, you'd laugh in disbelief!

If i could leave 0 stars i would what a joke of a company. Never updates shipping and cant communicate with any one cancel and order from someone else if this ends up as youre carrier

My dog has a diagnosis of Heart failure, the medication she needs to stay alive was delivered out close to the street not at my gate as required in a place I Never would have found if my daughter had not seen the truck stop. Worst delivery Experience Ever!!!I never want ontrac again !!!!!!!

Definitely not a recommendation.. 3 times Victoria online purchases not delivered.. I assume theft is involved. Do not trust delivery

I will be moving away from purchasing through businesses who only use the company OnTrac for shipping. Twice with problems is enough. Having managed businesses I do understand cost savings to the bottom-line, But not at the expense of losing customer base. So I join with the thousands of others reviewing this company with this lowest rating.