Opia Avis 

Opia markets itself as a small sustainable business, and while its natural fibre clothing is nice and wearable customer service and customer satisfaction does not seem to be a priority to them. I received a dress that had clear pulling on the garment, for which I was “welcome to send it back and pay a postage fee”. I did this, however vowed not to buy from them again. Some friends however purchased a gift card as they knew I liked the style. When I received the tshirt I did not think to check it thoroughly due to trusting the ethics and ideals the brand appears to promote. After twenty minutes of wearing it while getting ready, I looked down and noticed a rip in the shirt. I again contacted the company, honestly explaining what happened and that I had removed the tags (I could have at this stage found the tags and returned it, however wanted to have an honest conversation). Despite multiple emails this issue was never responded to or rectified. To me this highlights a company with low morals, and little care for the customer.

Bought some beautiful dresses from opia and within a couple of weeks the colour had completely washed out of one. I tried contacting customer service with photos attached but didn’t get a reply. For such expensive dresses I expected them to be better quality. They have all shrunk and you have to constantly adjust the ties at the front and the back as you’re wearing them. I wouldn’t recommend purchasing from this company. Overpriced, non existent customer service and low quality.

- The dress smelt strongly of cigarette smoke when it arrived, which was quite disgusting.
The postal package did not smell of it, just the dress itself. It's something I've never experienced when shopping online.

What sort of factory working environment are these clothes are made in!?! Fortunately, the smell came out after washing, but my perceived value of Opia clothing is now low!

- The sizing of the dress is quite big for an XS, especially around the arm and chest area, I'd say their XS sizing is actually S sizing.

- I informed them of this via email, but they have not replied, let alone offered compensation. It has been over a week since I contacted them.

We recently bought an item of clothing online through the Opia webshop, consisting of a top and pants. However, upon receipt of the package, the pants were missing. Opia replied that the pants were sold out, and that therefore only the top would be shipped. However, nowhere on the webshop's product page did it state that if we bought the whole package, we would only receive the top. This is a very concrete case of misleading information on the webshop page and a blatant form of fraud. Opia did not respond to our request for a refund for the missing pants. For an organization that explicitly aims to be ethical, this is particularly unfortunate: there is misleading information in their webshop and they do not answer "nuisance" emails? This is the last time we (and our children and friends) will buy anything from them.