The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process. Thank you.
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Lisez les avis des autres
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... Voir plus
L'entreprise a répondu
I wholeheartedly advise against this company. There's practically no communication; I have to call or email to get any information! My client is a shah, and it's practically impossible to communicate... Voir plus
L'entreprise a répondu
Bardzo dobry kontakt z ekspertami, znają sie na rzeczy,nie obiecują a podają konkrety. Nie byłem pewien w mojej sprawie czy mam jakiekolwiek szanse na odszkodowanie,a jednak wszystko dobrze sie skończ... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Cabinet d'avocats
- Avocat en droit civil
- Avocat spécialisé en droit de la famille
- Avocat spécialisé en dommages corporels
Écrit par l'entreprise
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
Coordonnées de contact
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, Royaume-Uni
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4,4
Excellent
1 k avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Raised 2 claims with Optimal Solicitors…
Raised 2 claims with Optimal Solicitors and they delivered a very good service recommended 100%
22 juillet 2024
Réponse de Optimal Solicitors
Thank you so much for your kind words and for trusting us with your claims! We're delighted to hear that you were pleased with our service. Your recommendation means a lot to us, and we're here 100% for you if you ever need assistance in the future. Thanks again for choosing Optimal Solicitors!
I highly recommend it
I highly recommend it, they take the matter step by step, if you have any questions or doubts, they provide advice and answers, they are also very effective in their work
24 juillet 2024
Réponse de Optimal Solicitors
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you had such a positive experience with us. Taking things step by step and ensuring all your questions are answered is exactly how we aim to support our clients. We're here for you every step of the way, and it means the world to us that you found our work effective. If you ever need anything in the future, don’t hesitate to reach out—we're always here to help!
Najlepsza Kancelaria Zdecydowani Dobra…
Najlepsza Kancelaria Zdecydowani Dobra Komunikacja Fachowcy Wiedzą Co Mają Robić Walczą O Najlepsze Wyniki Wiadomo Potrzeba Czasu Takie Rzeczy Trwają Polecam Z Całego Serca 🙏❤️💪
3 juillet 2024
Avis spontané
Réponse de Optimal Solicitors
Thank you so much for your heartfelt recommendation! We're thrilled to hear that you found our communication clear and our approach professional. At our firm, we strive to understand and execute every case with precision, always aiming for the best possible outcomes. Knowing that you appreciate our dedication and would recommend our services truly means the world to us. Thank you for trusting us with your accident compensation case, and we’re here for you anytime you need legal support in the future!
I am satisfied with the cooperation
I am satisfied with the cooperation. The case ended positively for me. The company contacted me on an ongoing basis.
6 juin 2024
Réponse de Optimal Solicitors
Thank you for sharing your positive experience! We're thrilled to hear that your case concluded successfully and that you were satisfied with our cooperation and communication throughout the process. Your satisfaction is our top priority, and your feedback is immensely valuable to us. We appreciate your feedback and look forward to assisting you again in the future!
Dziękuje Pani Weronice za wszelka…
Dziękuje Pani Weronice za wszelka pomoc. Kontakt dzięki niej był bardzo łatwy i zrozumiały. Wszelkie pytania jak i informacje rzetelnie udzielone.
15 juin 2024
Avis spontané
Réponse de Optimal Solicitors
Thank you so much for your kind words! We are delighted to hear that Weronika made your experience smooth and understandable. Ensuring clear communication and providing reliable information are key priorities for us, and it’s great to know Weronika upheld these standards excellently. We appreciate your feedback and look forward to assisting you again in the future!
Stachowiak Kacper and Mom
Just say me and my mom thank you for your hard work , the time , and everything.
7 juin 2024
Réponse de Optimal Solicitors
Thank you so much, for your kind words and for acknowledging our efforts. Dealing with serious injuries requires not only timely and expert legal assistance but also a deep understanding of the impact such events have on lives. We're committed to ensuring that our clients receive the right compensation and support they deserve during such critical times. Your appreciation motivates our team to continue working hard and providing dedicated service to all our clients. We wish you both the best moving forward and remain here should you need any further assistance.
nice and friendly service
nice and friendly service, everything explained quickly and thoroughly, many thanks 😊
9 juin 2024
Avis spontané
Réponse de Optimal Solicitors
Thank you for your wonderful feedback! We're thrilled to hear that you found our personal injury compensation service both friendly and informative. Our team is dedicated to ensuring that everything is explained clearly and promptly, so you feel fully supported every step of the way. Your satisfaction is very important to us, and we're grateful for your kind words. Many thanks for choosing us, and please remember we're here whenever you need us! 😊
Optimal service
Platform is great and the solicitors and legal assistants who dealt with my case were all really helpful and responsive. Great service
3 juin 2024
Réponse de Optimal Solicitors
Thank you so much for your positive feedback! We're delighted to hear that our team provided the support you required. At Optimal Solicitors, ensuring our clients feel helped and heard is our top priority. We look forward to serving you again in the future!
Very pleased with Optimal Solicitors.
Very pleased with Optimal Solicitors.
They are very professional and helpful, always
able to contact via e -mail or phone- call
I do recommend Optimal Solicitors to everyone.
Thank You.
Marta Wesolowska
23 mai 2024
Réponse de Optimal Solicitors
Thank you so much for your kind words, Marta! We're delighted to hear that you were satisfied with the service provided by Optimal Solicitors. Our team is committed to offering top-notch support in family law matters, ensuring easy accessibility via email and phone to address any concerns promptly. It's fantastic to know that our efforts are making a difference. We truly appreciate your recommendation and look forward to assisting you and others in the future. Thank you once again for choosing us for your legal needs.
They are very professional and helpful
They are very professional and helpful. We did had few times problem with contacting but when we did, they were professional and clear. I do recommend Optimal Solicitors to everyone.
3 mai 2024
Réponse de Optimal Solicitors
Thank you for sharing your experience with Optimal Solicitors. We're glad to hear that you found our team professional and helpful. We apologize for the occasional difficulties in contacting us but are pleased that once in touch, you received the clear and professional service we strive to provide. Your recommendation means a great deal to us, and we are committed to improving our accessibility to better serve you and all our clients. Thank you once again for choosing Optimal Solicitors and for your trust in our services.
Réponse de Optimal Solicitors
Thank you for your fantastic feedback. We are delighted to hear that you found our lawyers experienced, professional, and responsible. Your grade 10 rating means a lot to us!
At Optimal Solicitors, we take pride in providing exceptional legal services and ensuring our clients feel confident and well-supported throughout their cases. Your satisfaction is our top priority.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We’re here to help.
I am really disappointed how you…
I am really disappointed how you handled the situation and issues, no effort at all
20 mai 2024
Avis spontané
Réponse de Optimal Solicitors
We are sorry to hear about your disappointment with how we handled your enquiry.
We regret that we were unable to open a case for you and understand how frustrating this must be. Handling enquiries with care and attention is important to us, and we are sorry that we did not meet your expectations on this occasion.
Thank you for bringing this to our attention, and I hope we can have the opportunity to assist you better in the future.
They are very responsive and helpful
They are very responsive and helpful, putting your mind at ease.
17 mai 2024
Réponse de Optimal Solicitors
Thank you for your kind feedback. We are pleased to hear that you found our team to be very responsive and helpful, putting your mind at ease.
At Optimal Solicitors, our core values focus on providing exceptional client care, clear communication, and personalized support. We aim to be the solicitor of choice for all our clients, ensuring they receive the best possible service.
Your satisfaction is our priority, and we truly appreciate your comments. If you need any further assistance, please don’t hesitate to reach out.
Natalie looked after me throughout the…
Natalie looked after me throughout the process and was absolutely incredible. not only did she provide consistant updates to me but also ensured that i felt i was being managed and looked after well.
Turely the best expirience i could have hoped for when dealing with a house move which is stressful enough!
Very pleased with Optimal Solicitors as a whole i must say and Natalie is a credit to the company.
10 mai 2024
Réponse de Optimal Solicitors
Thank you for your wonderful feedback. We're delighted to hear that Natalie provided you with consistent updates and ensured you felt well looked after throughout the house move process. It's fantastic to know that she made a stressful experience much easier for you.
We appreciate your kind words about Optimal Solicitors.
Absolutley great solicitors
Absolutley great solicitors anything i was unsure about has been explained in detail, always able to contact via e-mail or phonecall cant recommend Optimal Solicitors enough
26 avril 2024
Réponse de Optimal Solicitors
Thank you for your kind words and for sharing your positive experience. We're delighted to hear that our team was able to provide detailed explanations and was always accessible via email or phone.
Securing the compensation you deserve for your personal injury case is incredibly important to us, and we're glad we could assist you effectively. Your recommendation is greatly appreciated.
Great for a house sale
We had a great experience with Optimal who acted as solicitors for our recent house sale. Wessley was great in particular - easy to get hold of and clear and friendly in all communications. The team offered us great advice and reassurance and we would highly recommend them.
We also used the Digital Move platform which was a bit frustrating at times so it helped a lot to have an actual human at the end of the phone when we needed. Many thanks
1 mars 2024
Avis spontané
Réponse de Optimal Solicitors
Thank you for sharing your wonderful experience with Optimal Solicitors. We're thrilled to hear that Wessley and our team provided clear, friendly, and reassuring support during your house sale. Your recommendation means a great deal to us.
Professional and supportive
Optimal Solicitors were really professional and helpful through our sale and purchase journey. Especially Natalie and Laura were both very efficient and easy to communicate with. We thank Optimal Solicitors for their help and support.
18 avril 2024
Réponse de Optimal Solicitors
Thank you for your glowing review! We're thrilled to hear that you found Optimal Solicitors to be professional and helpful throughout your sale and purchase journey. Natalie and Laura are indeed valued members of our team, and we're delighted that their efficiency and ease of communication made your experience with us a positive one.
At Optimal Solicitors, we strive to provide excellent service and support to all our clients, and feedback like yours reinforces our commitment to maintaining high standards.
Should you require any further assistance in the future, please don't hesitate to reach out. We truly appreciate your trust in Optimal Solicitors.
I found Optimal Solicitors to be courteous and professional
I found Optimal Solicitors to be courteous and professional. I received a great service from them, their fees were reasonable, and I would recommend them for any conveyancing matters.
I took one star off, because I believe the communication between Optimal Solicitors and the Mortgage Lender could have been better. Optimal was in my view, not prompt enough in providing additional information requested by lender, which led to delays in completion and the expiry of the Valuation Report. I had to get an extension of the Valuation report at additional cost. Overall, I was very happy with the service I received from Optimal Solicitors.
11 avril 2024
Réponse de Optimal Solicitors
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found Optimal Solicitors to be courteous, professional, and provided you with a great service at reasonable fees. Your recommendation means a lot to us. Your feedback is invaluable to us as we continuously strive to improve our services and enhance our communication channels.
We appreciate your understanding and patience throughout the process, and we're pleased that despite this issue, you were overall happy with the service you received from Optimal Solicitors. Should you require any further assistance in the future, please don't hesitate to contact us.
Competent and knowledgable
Competent and knowledgable. However felt i had to chase them a little to achieve result
10 avril 2024
Réponse de Optimal Solicitors
Thank you for your feedback. We're glad to hear that you found our team competent and knowledgeable. We apologize for any inconvenience caused by the need to follow up, and we appreciate your patience as we worked to achieve your desired result
Take the time to look for a lawyer with a client-first approach.
If you want to settle the case quickly and efficiently, I do not recommend it. Besides, they do not respect the customer. The person who handled my sister's case has changed several times, and the last lawyer is arrogant and does not know how to talk to people. We filed a complaint, but it was obviously rejected because the lawyer who I'm dealing with this case, it was defended and they said it was my sister's fault. Please take your time to read most of the reviews, because we made a mistake by choosing this company. I regret that I didn't read the reviews earlier.
3 avril 2024
Avis spontané
Réponse de Optimal Solicitors
Thank you for taking the time to share your concerns. We are genuinely sorry to hear about your experience and take your feedback seriously. Unfortunately, we've been unable to find any client details in our system or validate the claims mentioned, but we remain committed to resolving any issues. We have requested further details of your sister's case to allow us to investigate thoroughly; however, we have not yet received your response.
At our firm, we strive to provide the highest quality service and deeply regret if we did not meet your expectations this time. We've helped thousands of clients successfully, but we acknowledge that there is always room for improvement. Please contact us directly at your earliest convenience so we can address your concerns more comprehensively.
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