What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... Voir plus
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Lisez les avis des autres
Mustafa from their CS team helped me with a technical question I had very shortly after I submitted a support ticket. Easy to follow instructions and helpful support.
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Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... Voir plus
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I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
Coordonnées de contact
Etats-Unis
- support@optinmonster.com
- optinmonster.com
4,5
Excellent
307 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Good Customer Service
Mustafa from their CS team helped me with a technical question I had very shortly after I submitted a support ticket. Easy to follow instructions and helpful support.
27 avril 2026
Avis spontané
Réponse de OptinMonster
Hi Brenda 👋
Thanks so much for the shout-out. I’m really glad Mustafa could jump in and get those technical questions sorted for you quickly. We know how frustrating it is to get stuck when you're just trying to get things moving, so I'll be sure to pass your thanks along to him!
Since you're up and running now, you might enjoy poking around OptinMonster University whenever you have a spare minute. It’s got some great tips on using things like Exit-Intent® to help keep your momentum going.
Thanks again for being part of the OptinMonster community. We're happy to have you!
Best,
OptinMonster
A solid app that I can rely on
What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to staying with them. If they keep listening to feedback as they have in the past then they will go from strength to strength
23 avril 2026
Avis spontané
Réponse de OptinMonster
Hi Neil,
Thank you so much for the kind words! We are so happy to hear that you’ve decided to stay with us and our recent updates have hit the mark for you.
I'll be sure to pass your shout-out along to Mustafa. He’s a fantastic member of our team, and nothing makes us happier than knowing our support is helping you succeed.
Since you mentioned you appreciate our constant improvements, you might enjoy enabling Early Access (beta) for your account so you have immediate access to new features before they are officially launched.
Thanks for being a part of the OptinMonster family!
Best regards,
OptinMonster
Five-Star Service from Nwachukwu
I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering clear verification steps and was very prompt in all his responses. He ensured the process was completed successfully, confirming the new owner and access details. The issue was resolved quickly, and he was a pleasure to work with!
23 avril 2026
Avis spontané
Réponse de OptinMonster
Hi Priscila,
Thank you so much for the kind words! I’ll be sure to pass this feedback along to Nwachukwu—he’ll be happy to know he could make that transition easy for you.
We know that admin tasks like account transfers can often feel like a headache, so we're glad we could get it sorted quickly so you can focus back on your site. It’s always our goal at OptinMonster to make sure the back-end stuff stays out of your way so you can keep growing your list and turning visitors into subscribers.
Now that your access is all set, if you ever want to brainstorm some new ways to use features like Exit-Intent® or our Gamified Wheels, definitely check out the guides over at OptinMonster University.
Thanks again for being part of the community!
Best,
OptinMonster
Very quick answering of my questions…
Very quick answering of my questions and found solution right away.
20 avril 2026
Avis spontané
Réponse de OptinMonster
Hi Rebecca!
Thank you so much for the kind words! We pride ourselves on having a world-class support team, so I’m thrilled to hear that we were able to provide a quick solution and get you back to turning visitors into subscribers.
Since you’re already up and running, you might enjoy diving into OptinMonster University. It’s packed with expert courses and checklists designed to help you master advanced tactics like Exit-Intent® and A/B Testing to maximize your conversions.
We’re glad to have you with us!
Best,
The OptinMonster Team
Good Customer Support. Platform a bit hard to use.
The platform is a little hard to use, but their customer service is very responsive, and they were able to answer all of my questions. I appreciate that Mustafa sent me videos to explain things.
Feedback overall: It's hard to find the way to submit a ticket on the website. As a user, you're constantly directed to help articles that are way too general. Struggled to find the right link to submit a ticket -- you could streamline the process, since you have to click on 'Get Help Now', then 'Submit a ticket' (which brings you back to speaking with the bot, and doesn't easily pass you over to a human), and then you have to click on 'Create a support ticket' to find the form that will send an email to a human.
17 avril 2026
Avis spontané
Réponse de OptinMonster
Hi Sara,
Thank you so much for the 5-star rating! We’re thrilled to hear that Mustafa was able to help you out—we’re big fans of using personalized videos to make the technical bits of OptinMonster much easier to digest.
I also want to sincerely thank you for the detailed feedback regarding our support flow. We never want "getting help" to feel like a hurdle when you’re trying to focus on turning visitors into subscribers. I’ve shared your experience directly with our Product and Support teams so we can look into streamlining that path to a human expert.
While you're mastering the dashboard, I’d love to invite you to check out OptinMonster University. It’s full of actionable courses that go beyond the "how-to" and dive into the strategy of recovering abandoning visitors and maximizing your ROI.
We’re glad to have you with us, and we’re always here if you need another hand!
Best,
The OptinMonster Team
Réponse de OptinMonster
Hi Omar,
Thank you for the 5-star shoutout! I’ll be sure to pass your kind words along to Mustafa—he’ll be happy to know he was able to help you get things running smoothly.
At OptinMonster, we pride ourselves on being the #1 conversion optimization toolkit, and that includes providing world-class support to ensure you're seeing real results. Now that you're all set up, I highly recommend checking out OptinMonster University. It’s a fantastic (and free) resource to help you find new ways of turning visitors into subscribers and scaling your growth.
Happy converting!
Best,
The OptinMonster Team
Support is okay
When the site's pop-up view limit was exceeded, OptinMonster support immediately offered me a customer retention solution. Nwachukwu was quick to notify me and suggest a subscription plan that would better suit our needs.
16 avril 2026
Avis spontané
Réponse de OptinMonster
Hi Thomas,
Thank you for the 4-star review and for sharing your experience! We’re so glad Nwachukwu was able to reach out quickly with a solution that keeps your campaigns running without interruption.
As the #1 conversion optimization toolkit, our goal is to ensure you never miss an opportunity for turning visitors into subscribers. Finding the right plan is key to recovering abandoning visitors effectively while maintaining a strong ROI as your traffic grows.
Since your site is scaling up, you might find our A/B Testing features particularly useful right now. It’s a great way to see which messaging resonates best with your growing audience to ensure every "view" counts. For more advanced strategies on scaling your growth, feel free to dive into OptinMonster University whenever you have a moment.
We appreciate your business and look forward to helping you reach your next milestone!
Best,
The OptinMonster Team
Quick, Thorough Support!
The OptInMonster team was quick, thorough, and went the extra mile by creating a video of how they resolved my issue. Mustafa was great!
8 avril 2026
Avis spontané
Réponse de OptinMonster
Hey Josh! Thanks so much for the five stars. I'll definitely pass your shoutout along to Mustafa. We're thrilled he got your issue sorted out so quickly!
Optinmonster is a pretty useful tool & has great support!!
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always really helpful and quick to respond. Like I worked with Erica and Nwachukwu recently and they both sent super helpful recordings with voiceovers that helped me solve my issue very clearly.
3 avril 2026
Avis spontané
Réponse de OptinMonster
Hi Alice! Thanks so much for the five stars! We're really glad you're enjoying the customization options. I'll be sure to pass your shoutout along to Erica and Nwachukwu. They'll be thrilled to hear their videos helped out. :)
Mustafa told me how to find the…
Mustafa told me how to find the analytics for past campaigns.
26 mars 2026
Avis spontané
Réponse de OptinMonster
Hey Kevin. Thanks for the five stars! I'll be sure to pass your shoutout along to Mustafa. We're really glad he could help you track down those analytics. If we can help with anything else just let us know. :)
Mustafa was super helpful!
Mustafa was super helpful. Answering my questions and also sending me a personalised video that clearly showed me how to improve my campaign. Really impressed!
27 mars 2026
Avis spontané
Réponse de OptinMonster
Hey Dan! Thanks so much for the awesome review. I'll definitely make sure Mustafa sees your kind words. We're really glad that video helped you get your campaign sorted out. Just give us a shout if you need help with anything else.
Erica in customer support was so fantastic
Erica was so fantastic. She's really the gold standard for customer support. Friendly, engaging, and very helpful for addressing my issue and answering my questions. I was going to cancel my account, but she rescued me and I look forward to continuing with OptinMonster.
17 mars 2026
Avis spontané
Réponse de OptinMonster
Hey Lisa, thanks so much for the amazing review! I'll make sure Erica sees your kind words today. We're incredibly glad she could turn things around for you. Thanks for sticking with OptinMonster!
Thanks to Erica
Thanks to Erica, I was able to solve my problem really quickly. Thanks!
16 mars 2026
Avis spontané
Réponse de OptinMonster
Hi Yoshi, thanks so much for the five stars! We’re thrilled Erica got your problem sorted out so fast. Let us know if you need help with anything else.
Nwachukwu was so helpful
Nwachukwu was so helpful, explaining everything with a video, thank you!
12 mars 2026
Avis spontané
Réponse de OptinMonster
Hi Sally! Thanks so much for the five stars. We're thrilled to hear Nwachukwu got everything sorted out for you. Video walkthroughs really do make a huge difference. I'll make sure he sees your review today!
Using Optinmonster for years
I have been using Optinmonster for years and am very satisfied. The support is also great and responds very quickly and competently.
10 mars 2026
Avis spontané
Réponse de OptinMonster
Hi Kai, huge thanks for the five stars and for sticking with us for so many years! We're so glad you're happy with OptinMonster. I'll share your shoutout with the support team right away. If we can help with anything in the future, just let us know!
Best support team ever
Best support team ever!
They never fail to help me in such a quick fashion. Additionally they get right down to solutioning and go above and beyond.
2 mars 2026
Avis spontané
Réponse de OptinMonster
Hey Jenna, thanks so much for the awesome review. Best support team ever? We’ll gladly take that compliment! It’s great to hear they’re getting things sorted out for you quickly. I’ll definitely pass your shoutout along to the crew.
Réponse de OptinMonster
Hi Annika! Thanks so much for the kind words. We really appreciate you taking the time to share this. I’ll make sure to pass your thanks along to the support team!
Anton is the best
Anton is the best. Really fast and very complete in his feedback. Best support ever!
12 février 2026
Avis spontané
Réponse de OptinMonster
Hi Debby, thanks so much for the shoutout! We think Anton is pretty awesome too. I’ll make sure he sees this review. We’re really glad he could get you the answers you needed fast.
A great experience with customer support!
It has been a pleasure communicating with Nwachukwu! She is understanding and very responsive. Looking forward to working on our next campaign with OptinMonster!
12 février 2026
Avis spontané
Réponse de OptinMonster
This just made our day, Slava. I’ll be sure to pass this along to Nwachukwu immediately. They'll be thrilled to know they helped you out. It sounds like you’re ready to roll on that next campaign! Give us a shout if you need anything else as you get it set up.
Nwachukwu was awesome to work with and…
Nwachukwu was awesome to work with and kept following up till the issue was sorted out. Thanks, Nwachukwu!
9 février 2026
Avis spontané
Réponse de OptinMonster
Hey Brian, thanks for sharing this. We know how annoying it is when technical issues linger, so I’m really happy Nwachukwu stuck with it until everything was resolved. He's a gem. Thanks for choosing OptinMonster!
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