What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... Voir plus
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Lisez les avis des autres
Mustafa from their CS team helped me with a technical question I had very shortly after I submitted a support ticket. Easy to follow instructions and helpful support.
L'entreprise a répondu
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... Voir plus
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I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
Coordonnées de contact
Etats-Unis
- support@optinmonster.com
- optinmonster.com
4,5
Excellent
307 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Mediocre tool with some outdated UX…
Mediocre tool with some outdated UX ideas. Their cancel flow is pure confirmshaming and it’s almost comical.
OptinMonster, your offboarding process causes second-hand embarrassment.
6 octobre 2025
Avis spontané
Réponse de OptinMonster
Thanks for keeping it real with us. We definitely appreciate the honest feedback, even when it stings a little! 😅
We certainly don't want to be the source of second-hand embarrassment. Our goal with the offboarding process is usually just to make sure users know exactly what features or data they might be losing access to, but it sounds like we might have tipped the scale a little too far into "confirmshaming" territory in your experience. That is definitely not the vibe we want to give off.
We are actively working on modernizing our UX and UI, so I am going to pass your specific comments about the cancel flow directly to our product team. We want the experience to be top-notch from hello to goodbye.
Thanks again for giving us a try and for the constructive criticism.
Unauthorized Renewal and Poor Refund Policy - Avoid at All Costs
I am writing this review as a warning to potential customers about OptinMonster's unethical billing practices. As a medical professional and business owner, I have dealt with numerous SaaS providers, but OptinMonster's conduct has been absolutely unacceptable.
What Happened:
OptinMonster automatically renewed my subscription WITHOUT my explicit authorization
When I contacted them immediately for a full refund, they REFUSED to provide complete reimbursement
Their customer service was unhelpful and dismissive of my legitimate concerns
They seem to rely on these "accidental" renewals as a revenue strategy
The Problems:
Predatory Billing: Automatic renewals without clear, prominent notifications
Poor Refund Policy: Refusing full refunds for unauthorized charges
Unresponsive Support: Customer service that protects company interests over customer rights
Lack of Transparency: Billing practices designed to trap customers
Impact on My Business: As a healthcare professional managing multiple business operations, I need reliable partners, not companies that engage in questionable billing practices. This experience has wasted valuable time and resources that should be focused on patient care.
Recommendation: There are many legitimate alternatives in the market (ConvertKit, Mailchimp, etc.) that respect their customers and have transparent billing practices. Save yourself the headache and choose a company that values ethics over predatory revenue tactics.
To OptinMonster Management: Your billing practices damage your reputation and drive away serious business customers. Consider this review a professional feedback on why your current approach is unsustainable.
24 septembre 2025
Avis spontané
Réponse de OptinMonster
I want to sincerely apologize for the frustration and stress this has caused. I know that running a medical practice requires your full attention, and dealing with billing disputes is the last thing you want to be spending your valuable time on.
I want to assure you that "trapping" customers is never our goal at OptinMonster. We generally use auto-renewal to ensure that our customers' live campaigns—and the leads they are collecting—don't suddenly shut down due to a missed invoice date. That said, we believe in fair billing practices. If you reached out immediately following the renewal, we typically have a refund policy in place to handle these exact situations.
I looked into your case specifically, and I am happy to confirm that we did indeed issue a refund in full for that renewal charge.
Sometimes there is a slight processing time between us sending the funds and your bank posting them, or perhaps there was a miscommunication in the support thread, but please rest assured that we have honored your request. We never want to keep your money if you aren't using the tool, and we certainly don't want you to feel "trapped."
I hope this helps resolve the situation, and we wish you nothing but the best with your practice.
BEWARE!!!!! Autorenewal and price hikes
BEWARE!!!!!
Autorenewal of your subscription is locked in to all accounts. The only way to NOT have autorenewal is to CANCEL your ongoing subscription.
In my case I am on the annual subscription, last year 2024 I paid $260 which I thought was fair for the service. Today they charged me $860 on autorenewal, no alerts or anything to say the price would go up or I was about to be charged.
I have reached out to support and will update if I get a response.
24 septembre 2025
Avis spontané
Réponse de OptinMonster
I completely understand how seeing a charge that is different from what you were expecting can be a shock, and I am sorry for the stress that caused!
To clarify the price difference, the initial rate you paid was likely a special introductory discount for the first year, which renews at the standard rate. That said, we never want you to feel stuck or unheard.
I checked in with our support team, and I am happy to report that they were able to get a refund processed for you quickly.
Thank you for giving us the chance to make this right!
Customer service is an art - and it’s not lost at opt-in Monster
We’ve used Opt-in monster for years. Recently I had a small issue and reached out to the team, they responded quickly and in my opinion went above and beyond to ensure everything was taken care of. And a world where customer service is a lost art they excel.
18 septembre 2025
Avis spontané
Réponse de OptinMonster
Wow, this review truly made our day! 💙
Thank you so much for sticking with OptinMonster for all these years. Hearing that you view customer service as an art we’re excelling at is honestly one of the best compliments we could ask for!
Thanks for taking the time to share your experience. We appreciate you!
We are very happy with Optinmonster and…
We are very happy with Optinmonster and the support team. Thank you for your great cooperation.
9 août 2025
Avis spontané
Réponse de OptinMonster
Hi Karsten 👋
Thank you so much for the kind words!
We're thrilled to hear that you're happy with OptinMonster, and I'll be sure to pass your feedback along to our support team. They'll be so happy to know their help has made a difference.
We really appreciate you taking the time to share your experience!
They made it a great experience helping…
They made it a great experience helping out with our first ad campaign.
6 août 2025
Avis spontané
Réponse de OptinMonster
Hi Robert 👋
Thanks so much for taking the time to share your feedback.
We're absolutely thrilled to hear that we helped make your first ad campaign a great experience! That's exactly what we love to hear, especially since our goal is to make launching powerful campaigns feel straightforward and successful.
Knowing we were able to help you out really makes our day. If you need anything at all for your next campaign, you know where to find us!
Felt Understood & Issue Addressed
My issue was immediately understood, responded to, and even though a fix wasn't available at that time, my representative remembered it and followed up to resolve it when possible.
5 août 2025
Avis spontané
Réponse de OptinMonster
Hi Jenni,
Wow, thank you so much for sharing this incredible feedback! Reading your review absolutely made our day.
We're so glad to hear that our team was able to understand your issue and respond quickly. But what really stands out to us is the follow-up. That's exactly the kind of proactive, dedicated support experience we strive to provide for every user, and it's fantastic to know that our team member remembered your situation and saw it through to resolution.
It truly means a lot to us that you took the time to recognize that effort. Thanks again for being an awesome part of the OptinMonster community!
Super quick reply by the OptinMonster…
Super quick reply by the OptinMonster Support team and they resolved an issue with our subscription failing due to PayPal.
17 juillet 2025
Avis spontané
Réponse de OptinMonster
Hi Florian 👋
We're thrilled our support team was able to resolve the PayPal issue with your subscription quickly and efficiently. We understand how frustrating these things can be, and we're glad we could help get things back on track for you.
Please don't hesitate to reach out if you need anything else.
NO CUSTOMER SERVICE
NO CUSTOMER SERVICE, can't login into my account and... I need to login to contact CS. Is there anyone behind, or is OptinMonster a fraud ?
16 juillet 2025
Avis spontané
Réponse de OptinMonster
Hi Eric!
Sorry to hear you're having trouble logging in. Don't worry, we're real people behind OptinMonster, and we're here to help! You can reach us directly through our contact form at https://optinmonster.com/contact-us.
Just submit a pre-sales inquiry, and we'll get back to you ASAP to resolve the login issue. We want to make sure you have a smooth experience with us. 😊
Optin Monster is GREAT
Great company with excellent customer service. They have all of the tools to DIY improve your website and if you ever run into a snag or just have a question, their support team is top notch!
Bronwyn was extremely helpful, timely, and polite!
2 juillet 2025
Avis spontané
Réponse de OptinMonster
Hi Corey 👋
Wow, thank you so much for taking the time to share such a fantastic review! We're so happy to hear that you're finding our tools helpful for improving your website.
Our support team strives to be top-notch, so your feedback truly means a lot. I'll be sure to pass your wonderful comments along to Bronwyn—she'll be thrilled to know she provided such helpful and timely service!
We really appreciate you being an OptinMonster customer. Please don't hesitate to reach out if you ever need anything at all.
Amazing support
Amazing support. I emailed with a query on an embedded piece of code that they could've easily put down to an issue on our end but they did a pacth within a few hours that got it working.
24 juin 2025
Avis spontané
Réponse de OptinMonster
Hi Daniel 👋
We're so glad our team could help you quickly with the code issue you encountered. We try our best to address issues head on, and genuinely want to see you succeed with OptinMonster!
Thanks so much for taking the time to leave your positive experience. Wishing you success with your campaigns, and if we can assist in the future don't hesitate to reach out!
Do not recommend.
It's great if you don't care about specifics like performance or that settings are implemented correctly. This platform is glitchy and untrustworthy. Support is barely there to non-existent.
I have Opt in Monster for the 12 brands I support in marketing. It's a mess. There is no enterprise data view. Data is dropped. Pop ups fire at the wrong time. Validation is impossible because caching apparently keeps old pop up setting live, even in incognito or when the browsing history is reset - suspicious.
I haven't been able to access my reporting dashboard for over a week - their solve? Clear your cookies and close your browser from a different screen. It didn't work. No response after multiple attempts.
Data and trust in the UX are paramount to me. Would not recommend.
25 juin 2025
Avis spontané
Réponse de OptinMonster
Hi Sarah 👋
We're sorry to hear about the issues you've been facing with OptinMonster. We understand how important data and user experience are for your marketing efforts, and we appreciate your feedback. Our support team has been actively addressing your concerns and working on resolving the bugs you've encountered.
We'd like to clarify a few points:
- For enterprise data view, we offer integration with Google Analytics to provide advanced reporting capabilities.
- Direct edits to your campaigns should not be affected by caching. When you are managing where campaigns can appear on your site through the WordPress plugin's Output Settings, caching on your own website can prevent those changes from being immediately reflected on the front-end. In that instance, it is important to manually clear your site's caching after modifying the Output Settings and when pausing existing or launching new campaigns.
- We acknowledge the issue you faced with accessing the reporting dashboard, and our team worked diligently to fix it as soon as possible. Unfortunately, complex issues may appear to be "stagnant" even while our team is working hard to get a fix out quickly. We appreciate your feedback here so we can review how this can be better communicated to customers on a case-by-case basis moving ahead.
We're committed to improving our platform and addressing your concerns. If you have any further issues or suggestions, please don't hesitate to reach out. We value your input and are dedicated to providing a better experience for our users.
Customer support and product are amazing
Their customer support is amazing! Not only do they have a great software product, allowing me to get a lot more leads for my clients, but they help me do it!
24 juin 2025
Avis spontané
Réponse de OptinMonster
Hi Karen 👋
Wow, thank you so much for this amazing review! We really appreciate you taking the time to share your experience.
We're incredibly proud of our support team, and they'll be absolutely thrilled to hear your kind words.
Hearing that OptinMonster is helping you get more leads for your clients is the best feedback we could ask for. That's our number one goal – helping you and your clients succeed!
Thanks again for being such a fantastic part of the OptinMonster community. We're here for you whenever you need us!
They doubled the price of my…
They doubled the price of my subscription and billed me without notice. When I asked for a refund, I was denied.
24 juin 2025
Avis spontané
Réponse de OptinMonster
Hi Jonathan 👋
Thank you for reaching out to us and sharing your concerns. We understand that the automatic renewal of your plan at the regular rate caused frustration and we sincerely apologize for any confusion or inconvenience this may have caused.
To provide some context, the initial purchase was heavily discounted through one-time coupons. We do our best to clearly communicate our policies regarding renewals and refunds by outlining them in our terms of service, as well as sending out multiple reminder emails before a renewal is due to go through. However, we understand that there may have been a breakdown in communication in this instance, and we apologize for that.
We value your business and your feedback, and I see that our team was able to issue a refund already. We hope this resolution is satisfactory to you and that we may be able to work together again in the future.
Wishing you all the best in your endeavors!
We had a fantastic experience working…
We had a fantastic experience working with the OptinMonster team. Their support is very helpful and responsive and was able to guide us throughout the setup of the tool. The pop-ups were an engaging way to convert our users.
18 juin 2025
Avis spontané
Réponse de OptinMonster
Hi Magdalena 👋
This is so great to read! Thanks so much for taking the time to share your experience. It absolutely made our day.
We're thrilled to hear you had such a great experience with our team. Our support team works really hard to be helpful and responsive, and they'll be so happy to know they were able to guide you through the setup process smoothly.
Hearing that you're finding the pop-ups to be an engaging way to convert your users is the best news! That's exactly what we aim for.
Thanks again for the wonderful feedback, and we wish you continued success with your campaigns!
Great product and support to match!
OptinMonster has a great product and a great support team to match. Any time we've needed technical help or had questions, they've been prompt to answer and find a solution. Highly recommend OptinMonster if you're looking to increase conversions on your website.
12 juin 2025
Avis spontané
Réponse de OptinMonster
Hi Ryan 👋
Wow, thank you so much for the fantastic review and the high recommendation!
It's wonderful to hear you're having such a great experience with both the product and our support team. We work hard to make sure our team is always there to help quickly and effectively, so your feedback truly means a lot to us. They'll be thrilled to read this!
We're so glad OptinMonster is helping you increase conversions on your website—that's exactly what we aim for.
Thanks again for taking the time to share your thoughts. We're lucky to have you as a customer!
Alyssa responded quickly and nailed the…
Alyssa responded quickly and nailed the issue right away. She was great!
13 juin 2025
Avis spontané
Réponse de OptinMonster
Hello 👋
We're so glad to hear that Alyssa swooped in like a superhero and saved the day. Quick and spot-on, just how we like it. Sounds like she made your day a whole lot brighter. 😊
Danielle’s support was simply…
Danielle’s support was simply **impeccable and efficient**! I'm staying on as a customer of this **fantastic tool** that helps me generate leads **every single day**! I’ve been a client since 2022 — and I’m **not stopping anytime soon**...
9 juin 2025
Avis spontané
Réponse de OptinMonster
Hi César 👋
Your review absolutely made our day! It's so awesome to hear how much you love our tool and the fantastic support you received from Danielle.
We're stoked to be a part of your success story, and we can't wait to continue helping you generate leads and grow your business. Here's to many more years of partnership! 🙌
Shady business practices
I initially wanted to try this as a small targeted test for a local promotion. I paid for the subscription and set up my promo, which seemed easy enough. I tested, re-tested until I had the response I wanted. However, when I kicked off the promotion, no pop up appeared on my site. Apparently the view I adjusted to at the last minute was a paid upgrade and not visible to my customers. I use a lot of software, you are usually informed when there is a paid upgrade.
Lesson learned, since I had a paid subscription, I figured I would try again at a later date. Then this morning, I get charged an extra $36 out of the blue, for what I don't know. Well folks, you lost me for a measly 36 bucks and I will be a vocal detractor of your company at every opportunity.
31 mai 2025
Avis spontané
Réponse de OptinMonster
Hello Chicago Foodways 👋
We're sorry to hear that you had a frustrating experience with our service.
From the details you've shared, it sounds like you signed up for a trial of our Lead Verification Addon which automatically billed at the end of the trial period.
If you didn't intend to move ahead with using Lead Verification in OptinMonster, we want to make things right. Our team would be more than happy to assist you in resolving any billing issues that may have occurred.
If you'll reach out to our customer support team we can address your concerns and find a satisfactory resolution. We value your feedback and want to ensure that you have a positive experience with OptinMonster.
I got a prompt reply and a very helpful…
I got a prompt reply and a very helpful explanation to my question, with a video tutorial on how to make it.
28 mai 2025
Avis spontané
Réponse de OptinMonster
Hi Yana 👋
We appreciate your positive feedback! We're glad our team was able to provide you with a prompt response and a helpful explanation, along with a video tutorial. It's our goal to make sure you have the resources you need, and we're always happy to help!
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