What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mustafa from their CS team helped me with a technical question I had very shortly after I submitted a support ticket. Easy to follow instructions and helpful support.
L'entreprise a répondu
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... Voir plus
L'entreprise a répondu
I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
Coordonnées de contact
Etats-Unis
- support@optinmonster.com
- optinmonster.com
4,5
Excellent
307 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fast and friendly support
4 décembre 2024
Avis spontané
Réponse de OptinMonster
Hi Signe 👋 So glad our team could assist you and provide such a positive experience!
Great Support
I recently had the pleasure of working with Rebecca from the billings department, and their support was truly outstanding. They were prompt, professional, and incredibly thorough in addressing all my inquiries. Every question was met with clear, concise answers, and they consistently went above and beyond to ensure everything was resolved efficiently.
I also want to thank Brownyn & Angie, whose assistance was invaluable in ensuring everything was handled seamlessly.
One area for improvement would be the subscriptions process, as it would be helpful to receive a notice or reminder prior to renewals to ensure transparency and prevent unexpected charges.
19 novembre 2024
Avis spontané
Réponse de OptinMonster
Hi Gabrielle 👋
Thank you so much for the positive review, we really appreciate it!
We do send out reminder emails before subscriptions auto-renew, it can be helpful to whitelist all emails from @optinmonster.com to ensure they don't get lost in spam. 😃
We appreciate your business and are so glad we could provide such great support!
The problem was solved very quickly and…
The problem was solved very quickly and in addition a video was used to explain how to solve the problem independently in the future. Very friendly and professional support as always!
20 novembre 2024
Avis spontané
Réponse de OptinMonster
Thank you for your kind review! We're delighted that our quick problem-solving and helpful video guidance made a positive impact. Our team always strives to provide friendly and professional support, and we appreciate your feedback. Happy to help!
The support team and quick with a step…
The support team and quick with a step by step solution which worked immediately.
18 novembre 2024
Avis spontané
Réponse de OptinMonster
Thank you for your great feedback! We're thrilled to hear our support team provided a quick, effective solution that resolved your issue right away. Your satisfaction means a lot to us, and we're glad we could help!
Quick customer responses
13 novembre 2024
Avis spontané
Réponse de OptinMonster
Thank you for your review! We're happy to hear that our prompt customer responses made a difference. Your feedback means a lot, and we're glad we could assist you.
Always very quick and helpful support…
Always very quick and helpful support team! Thank you, Bronwyn!
11 novembre 2024
Avis spontané
Réponse de OptinMonster
Thank you for your kind words! We're delighted that our support team provided quick and helpful assistance. Your satisfaction means a lot to us, and we truly appreciate your feedback.
attentive to detail & timely response!
25 octobre 2024
Avis spontané
Réponse de OptinMonster
Thank you for your great feedback! We're thrilled to hear that our attention to detail and timely response met your expectations. Your satisfaction is our priority, and we truly appreciate your review.
Trap with auto-renewed
Simple. They renewed automatically without my consent. I tried to cancel from the first month, got trapped for a year, and now they've auto-renewed again without my permission. I never authorized them to save my credit card information. Their website has a poorly designed account and billing page that doesn’t show anything about the billing cycle, auto-renew, or saved card details. It’s clear they’re trying to trap customers. A truly deplorable way to make money. Good products usually give you flexibility and strive to ensure customer satisfaction, but they’re still operating like it’s the 1900s, just looking to trap you and take your money, leaving you disappointed.
3 octobre 2024
Avis spontané
Réponse de OptinMonster
Hi Fagner,
Angie Meeker here, General Manager at OptinMonster. First, I want to thank you for giving us a try, and apologize for the experience you've had attempting to cancel. We certainly don't intend for it to be difficult. As well, it looks like the first reply you received here contained some inaccurate information, posted by a team member who is no longer with us. I can understand your frustration.
We do offer a 14-day money back guarantee for new, first time purchases and upgrades. We do not, however, offer refunds for renewals. We send renewal reminders by email, but it is possible it landed in your spam or promotions folder. I'll also have our dev team check to ensure those emails are still sending as expected.
I've authorized a refund of your renewal based on the incorrect information you were provided previously and apologize for the inconvenience. I hope you'll give us a try again in the future.
Best wishes for your success,
Angie
OptinMonster and their "free campaign""
OptinMonster will market themselves as a company that offers setting up a free campaign for you, but they won't follow through on their work and correct what they did even though it looks awful. And when asking them to resolve the deficiencies they have caused, they'll tell you that they only "allow two rounds of edits", instead of telling you from the start. I think it's been more than two months now since the campaign development had been initiated. Simply not suitable for people trying to run a business.
18 septembre 2024
Avis spontané
Réponse de OptinMonster
I’m very sorry to hear of your dissatisfaction.
We did provide a free Gift Campaign per your request specifications, and went above and beyond what is typically included in such a request to add a customized widget on your behalf.
However, as your requests involving significant design changes continued, we had to consider the campaign request fulfilled.
I provided details of how you could continue customizing your campaign’s design further if you so wished to do so, and encourage you to consider that avenue.
Best regards,
Just got scammed by this company
Just got scammed by this company! Was signing up to try it for free and suddenly they took 299 dollars the day after signing up without any warning! Watch out and find another company for your popups.
20 août 2024
Avis spontané
Réponse de OptinMonster
Hi Rune 👋
I'm very sorry for the inconvenience! It sounds like your account upgrade preferences were set to auto-upgrade if you exceed the limits of the free plan.
Our team would love to help resolve this if you open a support ticket. 😀
The "free" account probably isn't free.
I was about to sign up for a "free" account and was tempted to upgrade to their pro plan - but then it wanted my credit card details, even for the "free" account.
So I checked Trustpilot, only to find out that many people had been charged without permission, even after being assured that no charge would be taken and many couldn't get their money back because it was beyond the "14-day" guarantee period. And that some people had had their subscription prices increased without notification and after being assured when they signed up that there would be no increase.
I wanted to check out the basic ("free") service for a while first to see if my site would benefit from it in some way. But then I noticed the offer prices kept changing. At first it was $100p.a. (and before I could check whether this was $100p.a. in perpetuity or just $100 for the first year and then $250 thereafter). And then I looked at the pricing part of the website and saw that the annual price was $120 (well, "only" $10/month, but only if "billed annually").
I decided just to quit while I'm ahead - I don't want to be monitoring my bank account continuously in case they decide to charge me or increase the costs sometime down the line, next month or next year or in two years' time!
I just uninstalled the app and am looking elsewhere.
Oh, and I noticed that OptinMonster also has WPForms, OptinInsights, AIOSEO, TrustPulse (ironic, that!) and various other plugins. I don't think I've been asked for credit card details for any of these yet, but it might be safer to uninstall them also.
Prove me wrong!
Update. Reply to OptinMonster:
Just because you provide a 14-day window isn't enough. You AUTOMATICALLY take the payment without any active intervention by the customer. So if your notification isn't received or not noticed or ends up in spam then what written guarantees do you provide that a customer can get a refund a month or two LATER if they notice that they've been inadvertently charged for the service?
If you really are a legitimate service (i.e. not intending to scam customers by playing a numbers game) then you will require the customer to actively subscribe to the service if they wish to continue after the trial period has ended, else automatically revert to the free/non-pro plan. Just because "other companies" practice this same scammy tactic doesn't make it a legitimate way to do business.
I didn't subscribe to Mail Chimp or Constant Contact for the same reason; I chose Moosend, a far more ethical, upfront email campaign service - who required no credit card to sign up for the free 30-day trial!)
22 juillet 2024
Avis spontané
Réponse de OptinMonster
Hello Gary,
Thanks for writing in and sharing your feedback.
You’re right, all our plans including the free tier require an account and credit card to start and have specific pageview limits and features available to them.
It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.
We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund. We also send a notification when the renewal happens so you do not need to keep an eye out on your card statement as we proactively inform you via email.
We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.
Please don’t hesitate to reach out with any further questions or concerns.
So far things are moving swimmingly
So far things are moving swimmingly. Integrations are interesting how it all works.. then conditions it's going to be an adventure
18 juillet 2024
Avis spontané
Réponse de OptinMonster
Hey Allen,
Thank you for your fantastic review! We are glad you are having a great experience with the product. The feedback made our day :)
If you haven’t already, we invite you to join our Early Access Program, allowing you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.
Optinmonster customer support is…EXCELLENT
Optinmonster customer support is excellent. I always get a response within 24 hours and they always know how to fix any problem I've had.
2 juillet 2024
Avis spontané
Réponse de OptinMonster
Hi Samuel,
Thank you for your amazing review! We are glad to hear that you had an amazing experience with the support team. The feedback really made our day :)
If you haven’t already, we’d like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.
OptinMonster is an excellent and…
OptinMonster is an excellent and extremely reliable platform! Support is off the charts responsive too!
25 juin 2024
Avis spontané
Réponse de OptinMonster
Hello SVM,
Thank you for your amazing review! We are glad to hear that you had an amazing experience with the product and our support team. The feedback really made our day :)
If you haven’t already, we’d like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.
Pop-up software that integrates and flex's to your needs / objective
OptinMonster is a versatile platform - you can build solutions to meet your specific data capture / pop-up requirements. Be that a simple pop-up to countdown to your annual conference, or a pop-up on exit intent with an offer code / include data capture forms - all of which can be integrated to your MarTech stack. Further, we recently implemented a legal disclaimer pop-up for first time visitors who clicked a link on our page, saw the pop-up and could then choose to accept the legal terms (convert) or not. If converted then any subsequent clicks on that page were able to pass through to the target URL without the pop-up showing again - This was a complex solution - BUT the SUPPORT i received and hand-holding from their support agents, creating demo videos, going into my campaign to bug fix for me - enabled me to deliver on the campaign intent, when it felt like i would not be able to meet my objectives.
Outstanding support.
20 juin 2024
Avis spontané
Réponse de OptinMonster
Hi Mark,
Thank you for your amazing review! We are glad to hear that you had an amazing experience with the product and our support team. The feedback really made our day :)
If you haven’t already, we’d like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.
Great app to increase your audience
Optinmonster have being helping us monetize our traffic better. Most of the times, your website visitors are not ready to buy, sometimes they need to follow up or just wait to have a deeper need of what you are selling. We are in one of the hardest industries which is Logistics, and we have grown in sales each year. Optinmonster is one of the cornerstones of our marketing strategy: Content, Email Marketing and Optinmonster is a very effective and powerful marketing stack.
18 juin 2024
Avis spontané
Réponse de OptinMonster
Hi Carlos,
Thank you for your amazing review! We are glad to hear that you had an amazing experience. The feedback really made our day :)
If you haven’t already, we’d like to invite you to join our Early Access Program which will allow you to use new features before they are officially released! You can learn more about our Early Access Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again for choosing OptinMonster—we’re here to assist you anytime you need us.
Great app but what is really important…
Great app but what is really important is the Great support!
12 juin 2024
Avis spontané
Réponse de OptinMonster
Hey Christopher,
Thank you for your amazing review! We are glad to hear that you had an amazing support experience. The feedback made our day :)
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Great support from Bronwyn!
10 juin 2024
Avis spontané
Réponse de OptinMonster
Hi Brad,
Thank you for your amazing review! We are glad to hear that you had an amazing support experience with Bronwyn. The feedback really made our day :)
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Great customer service
I appreciate their customer service. The reps always make sure the issue is resolved and the response time is quick.
17 mai 2024
Avis spontané
Réponse de OptinMonster
Hi Marina,
Thank you for your amazing review! We are glad to hear that you had an amazing support experience. The feedback really made our day :)
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Great Service by Support People That Care About Answering/Solving Issues
Here's what I really like about OptinMonster Service:
*The support staff really tries to solve your problem. If they don't know, they include someone else with addiitonal expertise in that area.
* The thread doesn't stop until the issue/question is figured out.
My tenish(?) experiences with OptinMonster Customer Support have always been resolved, questions answered, and/or solution improved.
All the service staff has been great, but shoutout to Bronwyn who's the best. Thank you!
13 mai 2024
Avis spontané
Réponse de OptinMonster
Hi David,
Thank you for your amazing review! We are glad to hear that you had an amazing support experience and Bronwyn was there to assist you. The feedback really made our day :)
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
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