Orelia Jewellery Avis 803

TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Mixed Charm & Tiger’s Eye Bracelet Completely smitten with this bracelet. Every charm, every polished link, every stone feels so intentional and elegant. The Tiger’s Eye accents, molten textures,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m absolutely in love with these emerald huggie hoops! The quality is exceptional — the gold finish is smooth and lustrous, and the green stones catch the light beautifully throughout the day. What... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m so impressed with my order from Orelia! I got a gold necklace and it’s honestly even prettier in person — such a lovely shine and really good quality. It feels sturdy but still delicate and eleg... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is was my first order from Orelia Jewellery. The Statement Starburst Charm Necklace is a it’s the perfect festive-season piece. The chain feels super lightweight but solid, and the 18k gold plat... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie
  2. Bijouterie fantaisie
  3. Boutique d'accessoires de mode

Écrit par l'entreprise

Orelia makes and supplies beautiful gold & silver plated dainty jewellery such as necklaces, bracelets and earrings. Each piece is designed in house, including letter necklaces, hoop earrings and luxury gift cards. Orelia’s initial necklaces are a worl...


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

803 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

highly satisfied!

delivery was extremely fast, and the items I ordered were really well packaged. I'm so thrilled with my new earrings, as they were perfect for my holiday.

1 juillet 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi Margaret,

We're so glad to hear this, enjoy! Make sure to tag us on Instagram, we'd love to see them styled

Noté 1 sur 5 étoiles

Really poor quality jewellery

Really poor quality jewellery. Bracelet broke after three wears and the the ring stone fell out after 2 weeks.

7 juillet 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi there,

We are so sorry to hear this! If not already please do pick this up with our team over at info@orelia.co.uk - we'd love to help!

Alternatively, please confirm your order number here and we can take a look into this for you.

Kind regards,
Orelia

Noté 1 sur 5 étoiles

Terrible company don’t buy

Terrible company don’t buy
Still no communication 2 months later for faulty earings

1 mai 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi Sarah,

We are very sorry to hear this and would really like to get this sorted for you. It sounds like it is possible you have not received our communication via email.

If you could confirm your order number, we'd be happy to take a look at this for you.

Kind regards,
Orelia

Noté 1 sur 5 étoiles

Ordered a necklace and ring for a…

Ordered a necklace and ring for a birthday present delivery was slow ..when items arrived very disappointed the ring is an horrible colour gold something you would get from shein for a couple of pound and necklace is a pale yellow they look awful next to each would of been even more dissatisfied if I had of paid full price I won't be ordering from here again..my poor mum bought me something for my birthday from there dread to think what colour the ring is ..

9 juillet 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi Nissa,

We are so sorry you were dissatisfied with your order.

If not already returned and you have concerns you would like to raise with us, please do contact us over at info@orelia.co.uk or via Instagram DM and we would be happy to explore a couple of options for you.

Kind regards,
Orelia

Noté 5 sur 5 étoiles

Absolutely love Orelia

Absolutely love Orelia! The designs are so delicate and stylish, perfect for everyday wear or special occasions. Great quality for the price, and the pieces always get me compliments. My go-to for timeless, affordable jewelry!

8 juillet 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi Kate,

Thank you for taking the time to leave such lovely feedback, we appreciate it!

Hope to see you again soon, enjoy your pieces!

Orelia

Noté 5 sur 5 étoiles

Amazing quality and zero tarnishing…

Amazing quality and zero tarnishing pearl necklace, matches everything and looks absolutely stunning. Matches every outfit and does not ruin.

6 juillet 2025
Avis spontané
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Réponse de Orelia Jewellery

Thank you, Maja! Hope to see you again soon

Noté 2 sur 5 étoiles

Disappointing customer service

Disappointing customer service. Loved the earrings when I received them but after a few wears one of the huggy hoops wouldn’t close shut. I’ve emailed them three times and submitted one contact form. I’ve had one reply in response 23/6/25 which asked for a photo or video, which I sent straight away and no further response.

Edited 18/7/25: In reply to below response order number is #549422. If you can reach out to me directly, as contacting you directly isn’t getting me anywhere (I check junk mail daily).

6 avril 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi there,

Thank you for bringing this to our attention, we'd love to get this sorted for you as soon as possible. It sounds like our emails are having trouble reaching you.

Do let us know your order number and we can take a look at this and maybe try you over the phone to avoid this happening again.

Kind regards,
Orelia

Noté 1 sur 5 étoiles

Cheap rubbish

Bought some simple Huggies. The worst Huggies I've ever had! They tarnished after a month (they are completely black). I've bought cheaper Huggies that have fared better. Gutted as I bought two pairs and a cuff. Won't be using this brand ever again and will stick to "Hey Harper". You pay a bit more but I've had pieces from them that have never tarnished and I've had them for years.

2 juillet 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi there,

Thank you for taking the time to leave us your feedback, we are very sorry to hear you have encountered a problem with your jewellery.

We'd love to get this sorted for you, if you could confirm your order number we can go from there.

Kind regards,
Orelia

Noté 1 sur 5 étoiles

Awful website

Awful website. Paid £30 for a “stacking set” of earrings to only receive 3 earrings for one ear?? this isnt made clear and i certainly didnt expect it for the price and ordering off any other website id be sure to receive a full set of earrings. I an extremely disappointed and looked to return however I am unable to do so as they clearly expect their customers to want to return most of the items purchase. first and last time using this company and i am extremely disappointed.

30 juin 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi Ruby,

We are very sorry to hear this, our selection of our Ear Stacking Sets sets come as three single earrings (not pairs) as stated in the descriptions and shown in the images. These unlike some of our other packs, are designed for an interchangeable/customisable ear stack.

We are happy to accept these earrings back as a return for either a refund or an exchange on this occasion if they remain in the sealed packaging. Please follow our returns page here:  https://www.orelia.co.uk/pages/returns-form

Kind regards,
Orelia

Noté 1 sur 5 étoiles

Disappointing purchase

Bought a necklace from Orelia in April this year. I was initially really pleased with it but after wearing it for some weeks it became really tarnished so am now unable to wear it. Really disappointed with the necklace. Have emailed the company as stated on their website but haven’t received any response.
Wouldn’t recommend this brand.
Order no 547912

2 avril 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi Carmel,

Thank you for letting us know. We're so sorry to hear this. If you could please let us know your order number, we'd love to look into this for you.

Orelia


Update:

Hi Carmel,

Just reaching out again here after we have tried to get in contact over the phone a couple more times last week but we haven't been successful from voicemails we have left (mobile number used as per your order).

At this stage we are happy to issue a refund if replacement are not what you are looking for. If you could get to us as soon as possible, we'd love to get this resolved for you.

If we could just kindly ask for photos of both items please in order to initiate this.

Kind regards,
Orelia

Noté 5 sur 5 étoiles

One of the best jewellery brands out there !

One of the best jewellery brands out there, very beautiful designs, and very good shipping and handling too. Comes in beautiful packaging. And sent out in a timely manner.

24 juin 2025
Avis spontané
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Réponse de Orelia Jewellery

Wow, thank you Areej! We appreciate you taking the time to leave such lovely feedback.

Hope to see you again soon!

Noté 5 sur 5 étoiles

Amazing Jwellery collection

I love their pieces. Chic, delicate and very affordable. I love all the collections and I believe that Orelia has a piece for everyone. 🎀🩷✨

23 juin 2025
Avis spontané
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Réponse de Orelia Jewellery

Thank you so much for such a lovely review!

Noté 5 sur 5 étoiles

I’m so happy with my recent necklace…

I’m so happy with my recent necklace purchase! The quality exceeded my expectations—it’s beautifully crafted, elegant, and feels really premium. Delivery was fast, and the packaging made it feel extra special. I’ve received so many compliments already. Highly recommend this brand if you’re looking for timeless and stylish jewellery!

12 juin 2025
Avis spontané
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Réponse de Orelia Jewellery

Amazing, nothing better than a compliment on what you're wearing. We hope you continue to love it!

Orelia

Noté 2 sur 5 étoiles

Poor quality jewellery and non-existent customer service

I bought some mid priced jewellery from Orelia and was excited when it arrived. Lovely design. But the necklace broke within three months and is now tarnished too, and to make matters worse, I’ve been emailing them for a month now and have had absolutely no reply. I’m really frustrated and disappointed.

***in response to Orelia’s comment: please could you find the emails I’ve sent to your customer services team instead? I’ve lost my order number so I’ve had to give you personal data like my address to help find it. I’ve sent three or four emails - either directly or via your website with no reply - so you hopefully can find them.***

21 juin 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi there,

Thank you for this feedback, we're very sorry to hear this has been your experience.

If you could please confirm your order number, we would love to take a look at this for you and get sorted as soon as possible.

Orelia

Noté 5 sur 5 étoiles

I love Orelia for its delicate

I love Orelia for its delicate, timeless style. Each piece adds a chic touch that elevates any look — whether it's for everyday wear or a special occasion. The quality is beautiful, the designs are modern yet subtle, and I always get compliments when I wear them. It's effortless elegance in every detail!

19 juin 2025
Avis spontané
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Réponse de Orelia Jewellery

Thank you, Gina. We hope you find more pieces you love soon!

Noté 5 sur 5 étoiles

Polished Drop Necklace and Earrings Set

Ordered a beautiful set of the drop polished necklace and earrings in gold and they arrived quickly and packaged in the prettiest envelope and attached care instructions. Dainty set that would suit all ages and would make the perfect gift. I love them!

4 juin 2025
Avis spontané
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Réponse de Orelia Jewellery

We love to hear this, Pamela. We're so glad you love the pieces!

Noté 5 sur 5 étoiles

The most beautiful collection

The most beautiful collection, easy to use website, lots of choice in both gold and silver. High quality items at affordable prices. Highly recommend for special gifts aswell as everyday wear.

16 juin 2025
Avis spontané
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Réponse de Orelia Jewellery

Hi Nichola,

Thank you so much! We really hope you love the jewellery pieces you ordered.

Orelia

Noté 5 sur 5 étoiles

I love the varied styles in Orelia's jewellery

I find Orelia jewellery divers in style, both modern and also antique, there is something for everyone, in terms of design and occasions to wear the jewellery. Orelia is also an innovative brand, also coming up with new designs and styles. Orelia provides inspiration in the way to pair and wear their jewellery. The brand offers introductory discounts and membership advantages. The brand also offers value for money

9 juin 2025
Avis spontané
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Réponse de Orelia Jewellery

Thank you so much, Despina, for such lovely feedback!
We hope you love the pieces you've purchased and continue to come back

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