Hi quality puzzles, lovely motives and best customer service. We finished a puzzle on our holiday, only to notice that we have lost two pieces. Within a week of filling out the “Missing Pieces” form o... Voir plus
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I had an issue with my puzzle. A quick email and a quick response later, I was blown away by the effort to make it right. I have done over 700 puzzles from dozens of mainstream and independ... Voir plus
What a fantastic company and great service! It's great dealing with actual people for a change. They couldn't have been more helpful. Their jigsaws are fun with lots of added interest details. Packag... Voir plus
L'entreprise a répondu
Very helpful in replacing our missing piece, Ben was on it straight away.thejigsaw was a present, my hubby has a job using his hands, this jigsaw is so well made it made it easier for him todo, would... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We create unique jigsaw designs that bring the whole family together.
Coordonnées de contact
Business Park, Europa Link, Tinsley, S9 1XU, Sheffield, Royaume-Uni
- info@originaljigsaw.co.uk
- originaljigsaw.co.uk
5,0
Excellent
596 avis
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Right in time for Christmas
A special thank you to Ben Blackwell at Original Jigsaw dealing with readdressing my order.
With Christmas approaching, oh yes it is, I had to change the delivery address to send the jigsaws direct to my grandchildren to make sure they were there for Christmas.
Ben dealt with matters in a most professional manner and kept me up to date with progress.
5 novembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for your lovely review - it really means a lot to us! I’m so glad we could get everything sorted for you in time and that your jigsaws are now going to head straight to your grandchildren ready for Christmas.
It was an absolute pleasure to help, and your kind words have made our day here at The Original Jigsaw Co. Wishing you and your family a wonderfully festive season - and plenty of puzzling fun ahead!
Happy returning customer
A happy and satisfied returning customer. The artwork is imaginative and interesting, the puzzle is top quality and the carry bag is a nice touch that stores well too. Look forward to my next purchase.
3 novembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for your wonderful review - it really means a lot to us! We’re so happy to hear you’ve enjoyed your puzzles (and the bag too!). Our artists will be thrilled to know their work is bringing you joy, and it’s always such a pleasure to hear from returning customers.
We love the fun and imagination of…
We love the fun and imagination of these puzzles and the great quality.
The artwork is beautiful and they give our family a lot of joy.
We’ve been customers for several years now and the puzzles keep getting better!
2 novembre 2025
Avis spontané
Réponse de Original Jigsaw Co
What an absolutely wonderful review, thank you so much Peter! It means the world to hear that our puzzles have brought your family so much joy over the years. We pour a lot of love into every design, so knowing they’ve become part of your family traditions really makes our day.
Thank you for sticking with us and for your lovely words!
I discovered the Original Jigsaw Co. by accident on Instagram and immediately found two perfect candidates for my wife's Christmas stocking. Great service from Ben - we shall definitely be back...
I discovered the Original
1 novembre 2025
Avis spontané
Réponse de Original Jigsaw Co
What a wonderful message to read - thank you so much for taking the time to share it Cliffe! I’m really glad you discovered us (thank you, Instagram!) and that you found the perfect puzzles for your wife’s stocking.
It was a real pleasure to help, and we’ll be so happy to welcome you back anytime.
Brilliant Customer service is for me the key to…
Brilliant customer service is the key to unlocking success in a small business venture. Original Jigsaws combine a perfect product with above average service. Our family feel we have become part of their story. We do the jigsaws here then send them in the practical bag across the water to our family to do them too and then on it goes. The illustrations from Rachael are astoundingly brilliant.
27 octobre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for this wonderful review Gill - it honestly means the world to us. We pour so much care into every part of what we do, so hearing that both our puzzles and our service have made such a difference really does make our day.
We absolutely love the thought of your puzzles travelling across the water and being enjoyed by your family - that’s exactly the kind of shared joy we hope they bring. And Rachael will be thrilled to know her illustrations have been so appreciated. Thank you again for being such a special part of our story!
Best jigsaw ever
I received the ‘people who changed the world’ as a gift. It is the best jigsaw we have ever done & we look forward to doing many more.
24 janvier 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for your lovely review Anne! We’re so happy to hear that People Who Changed the World has been such a hit - it’s one of our favourites too. Knowing you enjoyed it enough to want to do more really means a lot to us. We can’t wait for you to discover the rest of the collection!
5 stars for customer service
5 stars for customer service. Ben wrote to me on the day of my order to ensure I knew it was a pre-order and offered alternatives if I wasn’t happy with that including a refund. Cannot be faulted.
23 octobre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for your kind review Lindsay! It really means a lot that you took the time to share your experience. We always want our customers to feel fully informed and cared for from the moment they order, so I’m really glad to hear the communication helped. Your support truly makes a difference to our small team!
Amazing jigsaws and amazing customer service…
Amazing jigsaws and amazing customer service, would highly recommend.
21 octobre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for your lovely review Val, it really means a lot to us! We’re so happy to hear you’ve enjoyed both our puzzles and our customer service. Your support truly makes our day.
This brilliant Cimpzn company are brilliant - not only with the jigsaws they produce but with their customer care if something doesn’t go as planned. All parts of the service are brilliant. Thank you!
I got stuck paying for a jigsaw - the company got back to me within 24 hours and were most helpful. I find everything about the original jigsaw company brilliant!
9 octobre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for your lovely review - this truly made our day! We’re so glad that our customer care team could help when things didn’t go quite to plan. We always want to make sure every part of the experience feels friendly and fuss-free!
We really appreciate you taking the time to share such kind words, it means the world to our small team!
Awesome jigsaws
Awesome jigsaws. Detail is amazing and the additional information sheets show the amount of effort James, Rachel and the team put into their products. I have completed 7 of their puzzles and looking forward to the next 7.
19 septembre 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for taking the time to leave such a lovely review, Joan! We’re thrilled you’ve enjoyed our puzzles - seven completed is amazing! We really appreciate your support and can’t wait to share the next ones with you.
Wonderful jigsaws - very helpful staff…
These wonderful jigsaws are a real family favourite, great fun to do and excellent quality. Also staff replied to a query very quickly and were most helpful.
26 août 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for taking the time to leave such a lovely review! We’re so glad to hear your family enjoys our puzzles and that our team could help quickly - that really means a lot to us.
Brilliant all round
I absolutely love the jigsaws I’ve bought from the Original Jigsaw Co. as have my family, who have received them as gifts from me! I’ve had cause to use their customer service, and they were brilliant. I can’t recommend them enough.
14 juillet 2025
Avis spontané
Réponse de Original Jigsaw Co
It’s wonderful to hear that both you and your family have enjoyed our puzzles - and we’re so glad our team could help when needed. Thank you so much for taking the time to leave a review, Lynfa!
Great Jigsaws, Great Company, Great People
Absolutely love The Original Jigsaw Co - not only are their puzzles brilliant their service is also excellent - I missed the opportunity to buy the So Long 24 puzzle and even though their website said out of stock they went out of their way to find me one and supply it. I am really greatful and cannot recommend them highly enough!!! Thanks all!!
11 juillet 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you so much for your kind words, Ian! We’re so glad we could track one down for you - So Long 2024 was a special one. It means a lot that you took the time to share such a lovely review and your support really does make our day!
Overall, good quality
Puzzle is nicely made. It took months to receive it, long after they charged my card. There is no poster, which makes it hard for 3 or 4 people to work on it with only the little box picture as a guide.
5 juillet 2025
Avis spontané
Réponse de Original Jigsaw Co
Hi Cheryl, I think you may have mistakenly left a review regarding another business' product. Our jigsaws don't come in boxes and arrive with an A3 picture. We also don't have record of your order on our system. If I am incorrect regarding any of the above, please let me know and I would love to correct the issues you experienced here. Many thanks, James
Hours of absorbing fun
I have purchased a number of Original Jigsaw Co. Jigsaws and have had great pleasure in making them several times over. The detailed pictures ensure that there is always something new to see and the jigsaw itself is well made and locks together easily.
I am delighted to be able to support a small company.
23 mai 2025
Avis spontané
Réponse de Original Jigsaw Co
Thanks for your review, Sue! We're delighted you enjoyed our jigsaws, and thank you for supporting our small business! We look forward to seeing you again soon - more designs coming later in 2025!
Great puzzles and customer service
We love our puzzles from the Original Jigsaw Co. and they have brought a lot of family enjoyment. Unfortunately our family puppy has also enjoyed several pieces! Customer service has been fantastic in replacing missing pieces from a couple of puzzles and also missing picture sheets without any fuss and at speed. We look forward to buying and enjoying more of their puzzles ❤️
22 mai 2025
Avis spontané
Réponse de Original Jigsaw Co
Thanks so much for your review Julia! Glad you and puppy both enjoyed the jigsaws! There will be more designs coming later in 2025, we can't wait to share them with you!
Great jigsaws and even greater customer support
We already have several sets from these folks and completely loved both the quality and illustrations on them.
We had an issue with the puzzles only, and Ben from the customer support helped us resolve everything within a couple of days.
Couldn't recommend the brand more. 5/5
13 mars 2025
Avis spontané
Réponse de Original Jigsaw Co
Thank you Dima! Glad we could sort your enquiry - hopefully we'll see you again soon!
Brilliant jigsaws and excellent…
Brilliant jigsaws and excellent customer service. I have several of these jigsaws, they are great as they come in a handy bag rather than a bulky box. They are great fun and good quality. I lost a piece of one of my jigsaws and emailed them and was sent out a new piece immediately so that I could complete the puzzle. Would highly recommend.
31 octobre 2024
Avis spontané
Réponse de Original Jigsaw Co
Thank you Zoe! We're so glad you enjoyed the jigsaws!
A fantastic quality puzzle.
A fantastic quality puzzle. When a puzzle piece was chewed up by a family pet, the customer services department, especially Ben Bracknell, was super helpful in sending me a replacement piece.
23 février 2025
Avis spontané
Réponse de Original Jigsaw Co
Thanks for your review Donna! Really happy you enjoyed the puzzle, even when you had to wait a bit longer to get that final piece!
Beautiful intricate puzzle
Daughter bought me 2 puzzles for Xmas.
Loved completing with all the attention to detail made it so very interesting.
As a puzzle enthusiast would highly rate.
Great customer service too.
Lovely company to buy from
8 février 2025
Avis spontané
Réponse de Original Jigsaw Co
That's great news, Steven, we're so glad we could please an avid puzzle aficionado! Thank you so much for your review!
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