Orla KielyAvis 

I purchased a bag a few months ago.
I love the designs and own four Orla Kiely purses. The strap broke on my most recent purchase. I contacted customer service to see if they could replace the strap. They responded immediately. As the bag is no longer in production, the syrap could not be replaced. So, they refunded the
entire cost of my purchase. That is truly amazing customer service and shows a great deal of integrity.
Amazing is my just conclusion!!
Thank you Orla Kiely.

BELOW WAS MY ORIGINAL REVIEW BUT ORLA KIELY CUSTOMER SERVICES DEALT WITH MY COMPLAINT WITH THE UTMOST PROFESSIONALISM AND OFFERED ME A FULL REFUND. I HAVE CHANGED MY REVIEW FROM ONE STAR TO FIVE BECAUSE OF THEIR AMAZING RESPONSE. THANK YOU

I bought a duvet cover from them (stem) the quality is appalling - the pattern is printed on - a bit like a transfer, and I am awaiting a response from them. I wish I had ordered through John Lewis' because I know I can easily return unwanted items BUT Orla Kiely do not accept returns of bedding. Exorbitant postage prices.

My order hadn't arrived after a fortnight so I contacted customer services who promptly replied. They contacted the courrier, discovered that my order had been misplaced and generated a new order for me.
My order arrived within 24 hours.

Jess was so responsive and went above and beyond to get an update about my delivery. Then, she emailed me today to let me know my new AMAZING ORLA BAG IS COMING TODAY! I loved that she closed the loop like that. Well done!

I love my choice of fabric on my small ivy sofa and it looks fabulous in my lounge with the contrasting chairs and foot stool. The set was purchased from barker and stone house.
However, i have bought one of those sofas that has a seat cushion that creeps forward and needs to be lifted and replaced several times a day.
Thinking this was a fault barker and stonehouse promptly sent a technician who carefully checked the upholstery and all is well. The suggestion given that i should put a towel under the cushion to stop the creep. Obviously the last thing you want to do with a brand new sofa. But we have done so and it still creeps. We have also tried rug backing to no avail. The technician fell short of agreeing it was a design problem, but pointed out the cushions are not wrapped in a reversable fabric but have a cheaper base fabric that might cause the slide. Disappointed took the shine off.
Give 4 stars because i love it still and barker and stone house came out promptly. But it wasnt fast fashion price i want it to last... what to do!?

£14 postage cost to cover delivery of 3 towels?
Website says usual postage £7.
Was surprised.
Reached out to Orla Kiely who refunded the extra the next day. Much more like it

Very happy with my beautiful baking tins and gorgeous backpack. Items were packed so carefully for shipping; and delivery was super quick.

Seamless service and responsive.

Sadly the pocket zipper broke on my Axis Backpack.
I sent an email to customer services and within a couple of hours received a very friendly response from Karen confirming that a replacement bag would be despatched. This was indeed received the very next day. Fabulous!
Thank you very much for your kind help Karen.
Absolutely outstanding customer service.
Sue Ward

My early Christmas shipment was lost. I emailed OK and they responded same day. Karen refunded me one of my orders because it had been discontinued and quickly resent the other order to me. She also credited me my shipping and handled it all within in a matter of minutes. Great customer service. THANK YOU!

The Orla Kiely shopping bag is a triumph. Best shopping bag I've ever had. Well made, strong and capacious...and extremely good to look at! I would highly recommend.a

Visited an Orla Kiely pop-up in London - really enjoyed the overall experience, lovely & friendly service. Good location and good opening hours.

For years I have loved the Orla Kiely brand and cherish my beautiful bags and wallets. My most recent purchase developed unusual manufacture defects, and so I decided to reach out to Customer Service. Jess could not have been more obliging and she made it her immediate and utmost priority to resolve my issues to my complete satisfaction. I was so delighted that a replacement bag was offered to me and shipped right away. For me, top quality and professional integrity set the Orla Kiely brand apart, and I am very happy to share my great experience and remain a loyal customer. Thank you.

I treated myself to the angle crossbody bag last month and it’s been a life saver! You can fit so much in and there are lots of compartments. I love the elastic key chain - I will never loose my keys again :)

Bought (another!) bag from this company and I’m thrilled with it! Staff are lovely and helpful, the zips on the bags don’t stick (very important as I only have the use of 1 hand) and the design is lovely. Thank you again!

Love my bedding from Orla Kiely! Stays bold and colourful wash after wash. Would highly recommend!

Exceptional customer service. In these days of infuriatingly poor communication channels this was a breath of fresh air; speedy reply to email by a named person (Karen😊) who dealt with my enquiry from start to finish. The service was personal, it felt like the customer really did matter and my problem was resolved beyond my expectation. Thank you.

The bags are fantastic, and delivery on time.

Great customer service, didn't have item in stock but sent me several links to where I could find it

Thank you ...for your immediate response....and fixing my query...excellent service...many thanks 😊 and will look forward to shopping in the near future...😊