Jess, who dealt with my queries, was exceptionally helpful. Firstly, I was concerned when two of the emails related to the sale of a Ranger Crossbody, which I bought recently,showed an incom... Voir plus
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Orla Kiely has great handbags and excellent customer service! I ordered a shoulder bag online and when it arrived, the placement of the print was different than the photos. This is understandable, as... Voir plus
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What a complete an utter disappointment. After waiting over a month for delivery the 'bag' arrived. Poorly sewn together with loose threads from one of the tabs. Looks like a cheap bit of imitation... Voir plus
I don’t usually write reviews, but just had to highlight customer service representative Jess. I mistakenly place wrong address on an item posted to USA and her patience, support and efficiency stood... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Orla Kiely, OBE is an Irish fashion designer based in London.
Coordonnées de contact
17 Prescott Place, SW4 6BS, London, Royaume-Uni
- customerservice@orlakiely.com
- orlakiely.com
4,1
Bien
112 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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We ordered a good amount of furniture…
We ordered a good amount of furniture through a retailer in Norwich a sofa two chairs a footstool and a few cushions etc We ordered this on 28th November last year and of course was informed that there would be a long lead time. However we have now missed the original date ,was then told the 14th April no delivery then the 29th April no delivery all dates set by yourselves very disappointing if you can’t meet your own deadlines what’s the point in setting them
2 mai 2022
Avis spontané
Poor returns procedure/Customer service
If you haven’t seen the item in person, don’t bother ordering online….because in the event it isn’t what you were hoping for and you need to return, you will have a headache.
Returned my item almost a month ago now. No acknowledgment email as you’d get with other companies (even though Royal Mail tracking service confirms that it has been delivered) no reply to my email to customer services a week ago. No reply to my social media message.
Really poor customer service and I won’t be purchasing from here again.
21 mars 2022
Avis spontané
Réponse de Orla Kiely
Hi Le-Ann,
Thank you for your review and we are sorry that, at the time of writing, you had not yet received your refund.
I can confirm that we have now resolved your issue and processed your refund. My colleague's reply to your initial email had got lost in your junk box.
Please let us know if we can assist you with anything else and please mark our email as ‘not junk’ to ensure any future messages do not get lost.
Thank you and best wishes,
Rory
NO RAISED LIP ON THIS MUG TO STOP SPILLAGE AND OVERFLOW
Steer clear of Orla Kiely bamboo coffee travel mug. Very expensive product. The design on the lid is so flawed the coffee literally poured down my top and getting rid of coffee stains is not easy. If you place it in the drivers cup holder it will spill over as the hole is level with the lid and not raised.
15 février 2022
Avis spontané
Rude customer service assistant
I had been waiting for my sofa and snuggler for over 6 months. Every time the production date was postponed I received an e-mail with a new date. This week I received another cancellation e-mail but this time there was no new date given, no explanation or an apology. I rang their customer service just to Find out when the new production date would be. Unfortunately, I was not given any update and the person I spoke to was unprofessional, dismissive and rude. She kept interupting me and wouldn’t let me explain what my enquiry was about. It was the person’s attitude that made me cancel my order.
7 décembre 2021
Avis spontané
Expensive purchasing mistake
Disappointed with this furniture. We bought a sofa earlier in the year and ordered the snuggler which finally arrived after many delays.
The seats are made from very soft foam and are losing their shape after just a few weeks. In furniture that cost almost two thousand pound for the pair, it’s very poor value.
I would advise anyone considering buying this furniture to check that the foam is of reasonable quality.
The seats are becoming uncomfortable already.
4 décembre 2021
Avis spontané
UK7255 Stained bag
UK7255 Stained bag.
I recently purchased an across body bag from Orla Kiely and after wearing it for just one evening it was heavily stained from my jeans. The company's aware this staining happens, why then don't they coat the bags differently? This has never happened with a Radley bag.
2 décembre 2021
Avis spontané
Réponse de Orla Kiely
Hi Sharon,
Thank you for taking the time to post a review. Your feedback is invaluable to helping us improve our product and our customer experience with Orla Kiely.
I am sorry to hear your bag has been stained. We do advise on our website and on the swing tag that comes with the bag that fabrics like denim will rub off their colour on our bags and especially noticeable on lighter or cream bags.
I have passed on your feedback to our design and production team to see if there is anything that can be done.
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
The website promises next day delivery…
The website promises next day delivery but no communication after a week & no reply from customer service.
Update - have now received my order but wrong item sent 😡
4 novembre 2021
Avis spontané
Réponse de Orla Kiely
Hi Jayne,
Thank you for taking the time post a review,
I am so sorry to hear about your experience ordering with us. Around sale periods, we do expect delivery times to take slightly longer than usual given increased volumes. (Even with increased capacity in our warehouse). We accept full responsibility for sending out the incorrect item to you. I can see we tried to resolve your query by sending out a replacement, but you decided to return the items in the end.
Please accept our sincerest apologies for the mishap with your orders. This is not the usual high standard we hold ourselves to and I have passed on feedback to the relevant teams for improvements to our service and speed in getting product out.
Please let us know if there is anything else we can do, the best place to reach us would be customerservice@orlakiely.com.
Thank you,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
I bought a sofa and there is 5cm gap…
I bought a sofa and there is 5cm gap between the cushions and the gap is getting bigger while somebody sitting on it. The quality of the fabrics is really bad.
8 septembre 2021
Avis spontané
Always been happy with high quality…
Always been happy with high quality products from Orla Kiely.
23 janvier 2021
Avis spontané
Réponse de Orla Kiely
Hi Caroline,
Thank you for taking the time to post a review.
We really appreciate any, and all, feedback but it is especially lovely to read positive feedback. Thank you!
Please email customerservice@orlakiely.com if you ever need to ask anything or require assistance,
Kind regards,
Rory
Absolute joke
Bought some tea caddies snd the rubber seal failed, you simply get ignored by them. Over priced tatt !
8 janvier 2021
Avis spontané
Réponse de Orla Kiely
Hi Sean,
Thank you for taking the time to post a review of our product. It is invaluable for us to have this feedback to ensure we are creating high quality product and providing the best service to our customers.
I understand how frustrating it can be to have a product not live up to expectations and am disappointed to read your review of our tea caddies. Please contact our customer service team, customerservice@orlakiely.com along with pictures of your product and we can investigate your issue further.
Please accept our sincerest apologies for not replying to your review earlier and hope we can help resolve your issue,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
Review of Orla Kiely's free face mask…
Received Orla Kiely's free face mask via the Daily mail offer after 6 weeks wait. Disappointed with the product. The mask was very small, made of thin material and certainly not even worthy of the postage I paid. Will I recommend the product, definitely NOT.
Veronica Chapman
11 octobre 2020
Avis spontané
Réponse de Orla Kiely
Hi Veronica,
Thank you for taking the time to post a review of our product. It is invaluable for us to have this feedback to ensure we are creating high quality product and providing the best service to our customers.
I understand how frustrating it can be to have a product not live up to expectations and am saddened to read your review of the free face masks we made in collaboration with Daily Mail. We have listened to your feedback and from other customers and have made new improvements to the latest masks we are now selling on our site. Including: a pleated face to allow more room and make them larger around the face, larger elastic ear loops, and thicker BCI cotton. I hope if you ever saw the new face masks you would see all of your issues have been addressed.
Although the item was free with the daily mail, we do not ever intend to make product that does not live up the high standards we hold ourselves too and want to thank you again for your feedback and helping us improve our product.
Thank you and please feel free to message our customer service team, customerservice@orlakiely.com, if you have any further concerns or feedback,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
ORLA KIELY face masks…
Ordered two ORLA KIELY face masks through an offer in a newspaper. They took a long time to arrive and I was expecting something special, even though I only had to pay for postage. However I am totally disappointed, the masks are too small, they don't have elastic ear loops and the loops are too short, so they pull my ears forward. They don't have nose wire, so they are loose around the nose. They are really thin. I wish I had saved my postage money.
11 septembre 2020
Avis spontané
Réponse de Orla Kiely
Hi George,
Thank you for taking the time to post a review of our product. It is invaluable for us to have this feedback to ensure we are creating high quality product and providing the best service to our customers.
I understand how frustrating it can be to have a product not live up to expectations and am saddened to read your review of the free face masks we made in collaboration with Daily Mail. We have listened to your feedback and from other customers and have made new improvements to the latest masks we are now selling on our site. Including: a pleated face to allow more room and make them larger around the face, larger elastic ear loops, and thicker BCI cotton.
Although the item was free with the daily mail, we do not ever intend to make product that does not live up the high standards we hold ourselves too and want to thank you again for your feedback and helping us improve our product.
Thank you and please feel free to message our customer service team, customerservice@orlakiely.com, if you have any further concerns or feedback,
Kind regards,
Rory
Trading & Operations Manager
Orla Kiely
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