I used EU express shipping & the shipping really was super fast: I received the package in 2 days! I ordered pointelle set (pants & t-shirt) and the raffia bag. All the pieces were beautiful and exact... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very nice scarf in cashmir from Annijor. The sweater from Annijor was far too big (medium), so sadly i had to return it to Denmark. It took more than 3 weeks to get the products, so the carrier mig... Voir plus
L'entreprise a répondu
I ordered a dress which I’m incredibly happy with! It was a bit larger than I expected it to be but that was actually a pleasant surprise as it is very comfortable. The fabric is super soft and the wh... Voir plus
L'entreprise a répondu
It was really good, since when I emailed Otay they responded, which was very cooperative of them, I have actually still not received my order but that was just due to some shipping issues. Overall, it... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Online universe with feminine clothing focusing on Affordable Luxury.
Coordonnées de contact
Vestergade 73 1 th, 5000, Odense, Danemark
- +45 2988 6486
- info@otay.eu
- otay.eu
4,4
Excellent
57 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am very happy with my order
I am very happy with my order , it was just as i expected . I will definitely order again.
12 février 2026
Avis spontané
Best quality sweaters
Best quality sweater and scarf i own is from Otay.
26 janvier 2026
Avis spontané
Réponse de O'TAY
Thank you so much for your kind words! We’re thrilled to hear that your O'TAY sweater and scarf are your favorites. It means so much to us!
Wishing you a lovely day,
Cecilie
I ordered so many things from O’tay in…
I ordered so many things from O’tay in the previous year, but in this order i was a little disappointed with the items i got. Not enough to bother to ship them back, but not love at first sight/first try either. I keep experiencing that the clothing runs small, and everything i order is always very short in length- even though they are supposed to look loose and longer on the model as stated in the description, and i buy my size according to the size chart.. I really wish they would expand their sizing a little, and when items are designed to be «oversized» or loose fitting, maybe adjust the sizing so that when I buy my size it will actually be oversized…
I will probably buy from them again, because i love the quality of the clothing, and the softness of the sweaters, but I’ll have to stick to certain specific models which is a bit boring. I also wish more items came in red and burgundy, and solid black.
16 janvier 2026
Avis spontané
Réponse de O'TAY
Thank you so much for your honest feedback! We’re sorry this order didn’t give you that “love at first sight” feeling, but we truly appreciate you sharing your thoughts.
We work carefully on developing our styles, and your comments about sizing, length, and color options will definitely be taken into consideration as we continue improving our collections.
We’re so happy to hear you love the quality and softness of our sweaters, and we can’t wait to offer more pieces that you’ll adore in the future!
Wishing you a lovely day,
Cecilie
Good, but slow carrier
Very nice scarf in cashmir from Annijor.
The sweater from Annijor was far too big (medium), so sadly i had to return it to Denmark.
It took more than 3 weeks to get the products, so the carrier might speed up a little?
10 janvier 2026
Avis spontané
Réponse de O'TAY
Thank you so much for your feedback! We’re glad to hear you love the scarf. We’re very sorry the sweater didn’t fit and that the delivery took longer than expected. For Norwegian orders, packages can take a little longer because they go through customs, and in your case, the delay was also due to a system outage with the carrier, which we sincerely apologize for. We truly appreciate your patience and understanding.
Wishing you a lovely day,
Cecilie
Réponse de O'TAY
Thank you so much for your kind words! We’re so happy to hear that you love the quality and the beautiful knit.
Wishing you a lovely day,
Cecilie
Réponse de O'TAY
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with the quality and fit of your item.
Wishing you a lovely day,
Cecilie
Die Präsentation der einzelnen Produkte…
Die Präsentation der einzelnen Produkte ist sehr ansprechend und der Stil gefällt mir sehr gut.
14 novembre 2025
Avis spontané
Réponse de O'TAY
Thank you so much for your kind words! We’re so happy to hear that you enjoy the style and presentation of our products—it really means a lot to us!
Wishing you a lovely day,
Cecilie
Racist to British customers
I would give this brand 0 stars if I could. They seem to have an issue with UK customers because when my PA asked on instagram if they ship to the UK, their response lacked professional or they just ignored her entirely (twice). When I raised the matter on tiktok, they quietly deleted my question without giving me any reason or apology for their rudeness. It's a shame I can't attach the screenshot of the interaction. Nevertheless, as far as I'm concerned, this brand has a personal racist issue against British people.
11 novembre 2025
Avis spontané
Réponse de O'TAY
We are very sorry to hear about your experience and appreciate you bringing this to our attention. We want to clarify that our brand does not discriminate against any customers based on nationality or background. We strive to provide helpful and professional service to all, including our UK customers.
We would be happy to review this situation further—please reach out to our customer service directly so we can resolve any misunderstanding and assist you with your questions about shipping.
Wishing you a lovely day,
Cecilie
Softest ever
The softest and most comfortable sweater that I have ever worn. Perfect for all occasions. I can dress it up or down. And a friendly customer care. All in all; great experience.
24 septembre 2025
Avis spontané
Réponse de O'TAY
Thank you so much for your lovely words! We’re so happy to hear your sweater is comfortable, versatile, and that you enjoyed our customer care. It makes us so happy knowing you had a great experience!
Wishing you a lovely day,
Cecilie
Sizes were smaller than expected
Sizes were smaller than expected, had to size up by two
28 août 2025
Avis spontané
Réponse de O'TAY
Thank you for your feedback! We’re sorry to hear the sizing wasn’t as expected. For future purchases, you can always check our size guide, which is available for all styles, to help find the perfect fit.
Wishing you a lovely day,
Cecilie
Lovely cardigan
Lovely cardigan, very accurate to all pictures! I have were it as thinjacket to dressed pants, and it is looking so nice to stressed jeans - I love my cardigan! ❤️
26 juillet 2025
Avis spontané
Réponse de O'TAY
Thank you so much for your wonderful feedback! We’re so glad your cardigan looks just as you expected and that you’re enjoying styling it in different ways. We’re thrilled you love it!
Wishing you a lovely day,
Cecilie
Fantastiske produkter!!
Fantastiske produkter og levert ihht lovet da jeg bestilte. Nydelig cashmere som jeg synes nupper mindre enn annen type cashmere. Veldig fornøyd!
12 mai 2025
Avis spontané
Réponse de O'TAY
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your cashmere and that it met your expectations. It means a lot to us that you’re so satisfied!
Wishing you a lovely day,
Cecilie
Vera Nice gardigan
Vera Nice gardigan. Your products are beautiful and onwil made advertisement for you ik dicovered in a Nice shop in Haarlem(Nederland). I hope you become a Good sale and let me know when their Nice new products
7 mai 2025
Avis spontané
Réponse de O'TAY
Thank you so much for your kind words! We’re delighted to hear you love the cardigan and discovered us in Haarlem. You can sign up to our newsletter and we’ll be sure to keep you updated when new products arrive!
Wishing you a lovely day,
Cecilie
It was good
It was really good, since when I emailed Otay they responded, which was very cooperative of them, I have actually still not received my order but that was just due to some shipping issues. Overall, it was quite good.
5 mai 2025
Avis spontané
Réponse de O'TAY
Thank you for your feedback! We’re glad our team was able to assist you and appreciate your patience with the shipping delay. We hope your order arrived shortly after, and that you enjoyed it.
Wishing you a lovely day,
Cecilie
Elegance
I really liked the items I purchased because of elegance and minimalism.
16 janvier 2025
Avis spontané
Réponse de O'TAY
Thank you for your lovely feedback! We’re so glad you appreciate the elegance and minimalism of your items.
Wishing you a lovely day,
Cecilie
Great service and the best quality!
14 décembre 2024
Avis spontané
Réponse de O'TAY
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service and quality.
Wishing you a lovely day,
Cecilie
Quick delivery
Quick delivery, even for me who lives in the north of Norway. Great product with high quality. Bought a cashmere cardigan. Very happy with my purchase!
2 décembre 2024
Avis spontané
Réponse de O'TAY
Thank you for your review! We’re thrilled your cashmere cardigan arrived quickly and that you’re happy with the quality. Enjoy your new favorite piece!
Wishing you the best day,
Cecilie
Absolutely love this brand
Absolutely love this brand! I’ve bought several beautiful pieces, and each one feels timeless and thoughtfully designed. The quality is top-notch, and I’m always impressed by the durability. Customer service has been excellent and responsive. Highly recommend for anyone looking for classic, high-quality additions to their wardrobe!
14 novembre 2024
Avis spontané
Réponse de O'TAY
Thank you so much for your kind words! We’re thrilled to hear that you love the timeless design and quality of our pieces, and that you’ve had a great experience with our customer service. We truly appreciate your recommendation and look forward to continuing to provide classic, durable favorites for your wardrobe!
Wishing you a lovely day,
Cecilie
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.