Otter Windows Avis 

Paul changed our front and back door.
He was very efficient and reliable.
We wouldn't hesitate to use otter windows again.
Thank you.

Great service and quality. Mark came to fit our porch door and did a great job.

We had 7 windows replaced by Otter Windows. The consultation was informative and our fitters Bob and Terry were efficient, helpful and friendly. A great job done. Thoroughly recommend

Andy gave good advice on the window, Debbie was great at communications and Mark did a very good job fitting the window and then coming back to finish the outside of the window as weather conditions were not suitable for rendering
Overall, very happy with the job

This company have just supplied and fitted a new composite front door and we couldn’t be happier with the result. I would highly recommend otter windows

Mark arrived at the time arranged. He was very clear what he was doing and how long he would take. The installation was brilliant, he cleaned everything up, and left no mess. My new door looks fabulous. If I am honest I was expecting there to be some cosmetic touching up to do, but was really surprised there wasn't. FANTASTIC JOB

Good service from start to finish. One window fitted in bedroom.

Great consultation with Andy - really helpful in ensuring we got the right front door and was a great point of contact whilst waiting for delivery.
Fitting by Mark was quick, cleanly and to a great standard.
Would recommend.

The original house doors, windows, facias, conservatory was fitted out by Select Windows. I had a run in with them many years ago so would not ever use them again. However, the salesman from there (John) had moved on to Otter Windows so I decided to use John & Otter. John gave me a good price to fit out a new porch and downstairs cloakroom. I was then introduced to Steve the surveyor and that all went well. Along the way I met Debbie who runs the office and she kept me in the loop as to what was going on. I was given a date for the fitting which suited what I wanted to do and on the day, Mark turned up and within the morning had fitted all four windows. A nice neat and tidy job was the conclusion and my wife and I are very pleased with the results. I would recommend Otter Windows for both price and workmanship. Many thanks

2 windows. Hi on arrival Mark told us what he was going to do, covered the carpet to both rooms so there was no mess and proceeded with his work pleasent quick and efficient no problems.
Very pleased with end results thanks again Mark
Thankyou otter windows and staff🙂

Punctual, professional and quick.

Great friendly guys came to fit our windows - great fit and neat and clean finish, made the house look amazing again

A seamless and professional service from beginning to end. I highly recommend Otter Windows, their installers, their surveyor and the person who coordinated the whole project, Debbie Green. Faultless!

No hesitation in recommending - we had 10 windows, patio doors and 3 external doors done. Great team who did exactly what they said they would do when they said they would do it with minimal fuss and mess. House is transformed. Special mention to Bob and Terry the fitters who were very entertaining but polite and respectful of our home. Top marks all round.

High quality windows, excellent finish, installation fitter did a great job, recommended.

Extremely happy with the service received from this company from the speedy response to our initial email enquiry to the final expert fitting of our lovely new door. A visit from Andy was quickly arranged - no hard sell just a careful explanation of our options and the process. Andy created a design there and then along with us and gave us his best offer on price. We followed this up with a visit to the local showroom in Honiton where we met Steve and were able to try out some doors. Their quote was the cheapest of three but we would have gone with Otter Windows anyway as we preferred the composition of their doors. Having placed our order Steve then visited to undertake the detailed measurements and a few weeks later the lovely Ian arrived to remove the old door and fit the new. It was a pleasure having him here and he did a brilliant job removing the old and fitting the new door. Debbie in the local office was helpful throughout and the phased payment process was efficient and easy to use. We are absolutely delighted with our new door which looks great, feels solid and works well. We are looking forward to a winter without a cold wind blowing through the front door! Very happy to recommend Otter Windows .

Local firm ruined by new owner.

Long story, choose Otter Windows as like to support local business. PLEASE note this is no longer a local business and it is Britannia Windows as they bought.

Simple job, install French doors, remove some brickwork, and our builder would tidy up.

First visit, measure up, agree on what we want, and receive a price and agree.

Second visit, surveyor visits, second measure, and they order glass/doors etc.

Third visit they come to fit, take down bricks etc and then measure what materials they came with. They don't fit, and either the surveyor or the manufacturer made them incorrectly. The fitters were not local and didn't care, rude to me and the builder when the builder explained what Otter had agreed to do. The fitter stood smoking in the garden with zero respect or interest. Left with wooden board, no daylight and mess in garden.

They leave, had to go to Bristol to get materials, that is another day and then someone arrives with glass but forgot the handles/keys.

Finally, a local fitter is used (great guy), worked all Saturday, but they sent him with the wrong trim, he has to drive for an hour to get it (but can't get all of it), and then works to correct all original brickwork errors and refits the door as work is so poor. Due to the orignal work being poor, lots of brick dust so another full clean of kitchen needed (not this fitters fault as did great work to correct initial mess).

We then wait another week, and the trim arrives and is fitted. There were numerous calls and emails, and the project took 5 weeks from start to finish.

This is a small job and not complex. After a long delay and shocking work, we received the final invoice. No offer of reduction, registered a complaint, and offered £145 off if accepted within 7 days. I think around 2.5% reduction, they make you pay nearly all costs upfront.

Does the management team call? Of course not, we received great support from the local office throughout, but they get left to deal with customers when management makes mistakes.

I run a business, and when things go wrong (they do!), I will call my customers and discuss a resolution and say the magic word sorry.

100% would avoid at all costs, my local window fitter came this week to adjust patio doors at a different property and explained he is currently fixing lots of Otter Window issues.

Always sad when a local firm with an excellent reputation is ruined by a larger corporate company.

As unable to reply, I would point out you have sent a long reply but not called.

16 weeks is a joke, the initial guidance from Otter was 1.5 days! Enjoy hiding behind T&C.

Management should call as they get the £, I doubt Debbie is getting the profit. The owner of Britannia is based in Jersey and enjoying the £. Someone should call and make a sensible offer. The job was a disaster and Britannia are taking the money and clearly nobody really cares.

The £145 is more of an insult. The company employs local people but is no longer local, it is owned by the elite in Jersey and the customer care comes after profit.

I will be advising all to avoid the company and suggest that someone in senior leadership learns how to use a phone (after the job is finally completed).

Ian and Chris , understanding of the work and our needs and showed professionalism

My windows were fitted late last year. I had no problems with any part of the service, the quality of the products, the price or anythnig. Until I got home to find that they had fitted a large fillet around all my reveals including the cill, without discussing this with me first. This meant that my blinds no longer fitted and need replacing at a cost of over £1000. The cills now look ridiculous as the are not flat and cannot be used to place anything on. (They offered to replace them at a cost to me.)
I was told repeatedly that when replacing sash windows with casement that they ALWAYS do this as it's standard because of the gap left. I argued that in that case they should have discussed this with me first to give me the opportunity to do something different, which I absolutely would have. They failed again and again to acknowledge this which is disgusting.
I am left with a bill for probably 2k to get new blinds, fix the cills on all three windows and still have stupid fillets ruining the look of my period window revelas. So upset by all of this.

Paul turned up on time and was meticulous fitting my replacement door. He was very friendly and showed me the mechanisms and was very tidy clearing up