Outdoorsupply.co.uk Avis 

271
TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 2 sur 5 étoiles

I ordered to the UK over a month ago, and twice they couldn't provide the correct details to get through customs. In the end, they told me the package had been lost... and issued a refund. Who knows.... Voir plus

Noté 4 sur 5 étoiles

Purchased three items from website, 2 days later receive an email saying two of them not actually in stock. Dealt with very politely and refunded quickly, so can't fault the customer service at all,... Voir plus

Noté 3 sur 5 étoiles

The website ships from the Netherlands, this is only mentioned at checkout & if like me you miss the warning, you get stung with ridiculously high import charges. So technically my own fault for not s... Voir plus

Noté 4 sur 5 étoiles

Happy with the ordering process and quality of bags ordered. Point lost due to use of UPS who seem to rival Evri for delivery uselessness. Email said delivery on Tuesday, then Wednesday before settlin... Voir plus

3,1

Moyen

TrustScore 3 sur 5

271 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 14 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,1

Tous les avis

(271)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Hunter boots purchase

Great company!!I was a bit dubious as I hadn’t heard of the company before but all went well, very fast secure postage and the Hunter boots are the envy of all my friends. They add a lovely splash of colour when out dog walking in the muddy fields! I’ve now bought three pairs and the service is exemplary, would recommend to anyone who wants a fab pair of boots from a great company. Thank you to all. Xx

2 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Quick delivery

I was quite surprised how quick it was delivered 3 working days to be precise .Well worth buying the product would use this company again.

30 octobre 2020
Avis spontané
Noté 1 sur 5 étoiles

Poor delivery service

I haven't even received my delivery as the courier wasn't given my number or email to notify me that the order was on it's way so someone was home to accept.
The order is probably on it's way back to the store as the customer service representative wasnt that bothered that my order was not delivered.

26 octobre 2020
Avis spontané
Logo de Outdoorsupply.co.uk

Réponse de Outdoorsupply.co.uk

Dear Ami Woollas,

Thank you for your review of Outdoorsupply.co.uk. We are very sorry to hear that your experience with us has not been positive. Our sincere apologies for this.

We see that our carrier had some trouble making a successful delivery, but on the tracking we see that the parcel has since been delivered. We hope your order has reached you. If it has not yet reached you, please let us know so that we can look into this for you.

If there is anything else we can do for you, please let us know.

Kind regards,
Etrias Customer Services

Noté 4 sur 5 étoiles

Easy

Easy to order, product arrived in 6 days, well packaged ad as described. Thanks

23 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Hanwag boots

I ordered a pair of hanwag boots on line Saturday afternoon and they arrived Wednesday morning, great service.

17 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Well priced and fast shipping

I knew the product I was buying was good quality because I’ve bought the AGU brand before. The price here was considerably better than elsewhere though (I saved about £15).
Delivery was fast which is a real bonus!

14 octobre 2020
Avis spontané
Noté 2 sur 5 étoiles

Wrong size received.

I ordered a pair of Oulkai flip flops in a UK size 11. Unfortunately the flip flops received were in a uk size 13.

They do just fit so am loathe to return them as I’m due to go on holiday in a few days time. Disappointed that a simple size selection could be so far out.

5 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Great company that I highly recommend

Outdoor supply . Co was the only company that held the walking boots that I was looking for.
I was a little worried about ordering a £300 pear of walking boots off a company that I haven’t heard of so I looked up “Outdoor supply” to find out there history and philosophy.
It was only then that I took the plunge in ordering the Hanwag walking boots that I had been looking for.
After the simple ordering took place they contacted me with tracking information to put my mind at rest,
The boots were of course just what I was looking for and so pleased when they came as promised,
I would now highly recommend Outdoor supply . Co and also the Hanwag boots that I bought.
Thank you Etrias

24 septembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Jumper of a really good quality

Ordered this jumper for my wife. Really good quality and has a nice slim fit. Ordered a size medium (fits well for a size 10/12).
Order arrived really quickly with good communication throughout. Wife is now tempted to order another one in a different colour.

13 septembre 2020
Avis spontané

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