Outlight Avis 95

Didnt received the product for the last two months (still has not arrived) but keep getting emails on how satisfied I was with the product

I absolutely love the lamp I purchased. It is so beautiful in my living room. I received it in just a few days, it was very easy to set up, is made with quality materials, and it looks even more stunning in person. I have already received so many compliments on the lamp and have shared the Outlight website with several friends who had to know where I bought the lamp. I can't recommend enough!

My experience with Outlight has not been good. I was told my purchase would include a special gift, the gift never came. I contacted customer service several times and never heard back. The light fixtures that I purchased do not cover the standard size electrical boxes and I was disappointed that the lights can’t be dimmed.

Ordered on a Sunday figuring I'd wait all week. Wednesday it was at my door. No fuss, no tracking anxiety — it just showed up. Would've given 5 stars but the packaging was a little beat up on arrival. Everything inside was fine though.

Third time ordering now. Shipping took about a week, which tracks with my last experience. No surprises, just showed up. Exactly what you want.

Bought it as a gift — shipping was shockingly quick. My partner's face when it arrived early said everything.

What they don’t tell you is conventional US device boxes, octagon or square don’t work with some of the euro styles they sell. Ask your electrician first before purchasing- they won’t accept product back.

Chose Outlight over others just on vibe — month later, my partner's face said it all. The space looks transformed. Minus a star for slow email replies.

Emailed Outlight a bit over a month ago stuck between two wall-mounted options — similar price point, similar form factor, and I couldn't work out which would suit my space better from specs alone. What I got back wasn't a generic 'both are great!' reply. The person who responded actually asked about my wall finish and the dominant light direction in the room before giving a recommendation. That kind of thinking — understanding how ambient and directional light interact with surfaces — told me immediately they know their product deeply. Short wait for the reply, maybe 36 hours. The guidance was specific, confident, and correct. That's rare.

Ordered during a hectic week and honestly forgot about it. Then it arrived right on the estimated date — no chasing, no delays. Packaging was sturdy and actually reusable, which I appreciated. Simple experience, done properly.

Fira by the reading chair = perfect.

Ordered a few pieces for a client staging project and shipping was refreshingly straightforward. Label showed Los Angeles origin, arrived to my Connecticut studio in 5 business days. Box was properly packed — no damage, no dents in the packaging. When you're working on tight staging timelines, predictable delivery matters more than people realize. Already recommended to two colleagues.

Ordered about six weeks ago and they gave me a 5-day delivery window. It arrived on day 3. As a mom juggling a million things, I cannot tell you how much I appreciate a company that just does what they say. No surprise delays, no vague tracking. Refreshing honestly.

Needed something for the vanity that wasn't boring chrome. The Gray arrived and that concrete base just *sits* there looking serious. Assembly instructions were a bit vague but figured it out. Two weeks in, the whole bathroom feels intentional now.

Needed something for the den that wasn't another boring torchiere. The Aven looked great online — that burlywood finish, the wood base. In person it's genuinely pretty. But a week in, the dimmer feels finicky and the neutral setting reads cooler than expected.

I have not received my order yet. I received an email from someone at outlight with a tracking link. When I hit on it, it did not go to tracking. I am very frustrated. If I do not receive tracking info this week. I will request my order be cancelled.

Cheap cheap cheap made product. They say they make to order ship 4 to 6 weeks then arrives from China

Had the Solda before, loved it. Came back for the Keria and it fits my bedroom perfectly — warm glow, beautiful shape. Dimmer doesn't go super low but honestly a small gripe.

Outlight is an absolute scam. Their pictures do not reflect a cheap quality we paid for and received a lamp that had stains all over it and then sent them a message indicating such with all the photos they responded back with “no problem you qualify for not needing to send back the lamp for exchange.” then suing eight weeks resulted in their responses telling us that now we need to send the item back but refuse to give us return labels or even a return address. Use caution when dealing with this vendor in fact avoid them completely the quality in photos do not match what the end product that’s delivered to you look for more reputable firms. Here’s the actual output from Google:
Outlight.us (a modern lighting retailer) has significant negative reviews, with customers reporting long shipping delays (often 5-6 weeks or more), poor customer service, and low-quality, "cheap" materials that do not match online photos. Many users on platforms like Reddit and Trustpilot advise against purchasing, claiming the products are overpriced, and allege that the company deletes negative reviews.
Reddit
Reddit
+4
Key Findings on Outlight.us (outlight.us):
Quality Issues: Customers frequently report that products, specifically the Fira and Aven lamps, are made of cheap plastic rather than the premium materials advertised.
Shipping & Service: Multiple reports of 2+ month delays, poor customer service, and difficult return processes, with some customers resorting to credit card chargebacks.
Marketing Concerns: Several reviews state that the company's Instagram and website pictures are misleading, with some users suspecting AI-generated or edited images that misrepresent the final product.
Contradictory Positive Reviews: While the company's site claims 4.7-star reviews, independent review platforms contain numerous 1-star complaints, with users warning that negative feedback is removed.
Reddit
Reddit
+6
Important Distinction:
Be aware that Outlight (lighting fixtures, outlight.us) is different from Outlite (a brand known for budget-friendly flashlights and LED gloves), which generally has positive reviews for its price point.
YouTube
YouTube
+3
Recommendations:
Given the high number of complaints, consumers are advised to approach outlight.us with caution.
Note: This review summary is based on third-party user experiences and not a direct product test.

The Elm looks beautiful in our baby's room. Solid wood, warm glow — worth every penny. Only wish there were more color options!