OvenGleamers Avis 

ovengleamers fitted me in asap the phone staff were very help full. when the man came to do the clean on my oven, he was very polite and told me how he would do the job, he made my oven look brand new, the price was good to. I will tell all my friends and family about how pleased i am with ovengleamers 10/10
thank you

The delightful Graham came to clean our embarrassingly mucky oven. He tackled the job with a great attitude and confidence. The result was outstanding. Oven looks brand new. Dividing the fee by the time spent by the cleaner is per hour, exceptional value for money.

!!PLEASE AVOID THIS COMPANY!!

I had my range cooker cleaned just over a week ago. The operative started to take everything out of my oven to be cleaned including two George Wilkinson baking sheet trays that have always lived in there.

When he had finished I proceeded to take some photos of my oven as I'm selling it (hence the deep clean).

I noticed immediately that my trays were missing and assumed he mistakenly forgot to put them back in.
I tried contacting immediately but as it was Saturday the office was closed. I left an email but didn't get a response. I phoned the office to tell them what had happened and was assured they would look into it. I was the one who had to keep chasing it up as they never got back to me until recently.

I was told that the operative had no memory of the trays and that he clears his van out each evening. He had a job after mine so I suggested that perhaps he thought they were there's and they had them. Apparently he checked with them and they said they didn't have them. I was then told nothing else could be done. It's my word against the operative and I have no evidence or proof.

I said I have just paid £200 for my oven to be cleaned, the guy didn't even know how my hob went back together, basic stuff. I was told that this guy was a perfectionist but my warming drawer was still very dusty at the back and he hadn't cleaned the crevices around the edge of my hob.

I asked for £30 (the price I paid for my trays) but they refused. So apparently I must forget about my trays. I told them that if they did not sort their mistake out I would give them a bad review. They accused me of being threatening.

I use them the trays a lot for baking cookies with my daughter and for the school. I shouldn't have to buy two new ones.

I have always kept them in my oven as it's the only place they fit. I saw him take them out.

I am appalled and disgusted at their customer support. Please avoid this company at all costs. They also ask for full payment before they come out. Wish I hadn't chosen

Do not, under any circumstances work for this absolute shower of a company. The owners are so toxic that they cannot keep any office staff. I hope they go bankrupt! They do not deserve any business, don’t care about their customers and are ambivalent in employment laws. Avoid at all costs.

From the very start of the enquiry I received excellent customer service the booking was simple and handled well.I was updated with arrival details. Darren did an absolutely fantastic job. My oven is sparkling again as is my gas hob and extractor. I will definitely be a regular customer from now on .
What’s so refreshing is the excellent customer service, pride in the work done with thorough attention to detail. Professional with care and nothing too much trouble.
We wholeheartedly recommend Darren at Oven Gleamers Beverly. Thank you

Peter visited our Norwich apartment to attend to our new oven and did a fantastic job, never seen it in such a pristine condition. The guy was very thorough, dedicated and had a great passion for his job in which immediately showed. Just a very decent guy all round.
The finished product even left my girlfriend in a state of speechlessness....a first time for everything of course. A notable shout out to the bubbly and personable Sarah over the phone who dealt with me in the opening stages (keep up the great work).
Highly recommended, thank you again!

So impressed.
The whole process was easy to get a quote and book with a really helpful lady.
Chris was my oven cleaner and was personable, tidied and cleaned up after himself and brought my duel fuel rangemaster back to beautiful condition. I could not be happier and would highly recommend.

The young chap that came to ours today (3/3/23) was friendly and very courteous.
Best of all he did a terrific job in cleaning our oven (which was in desperate need of attention!) and also the hob/extractor fan.
SO impressed.
Thank you Ovengleamers!

Super easy to deal with. Had my AGA cleaned by OvenGleamers again and as usual it came up looking like new. Their OvenGleamer was polite, professional and did an excellent job. Loved the communication from the office team from start to follow up. Thanks Guys will keep using you and recommending you to all my friends.

Do not use them.
I was recommended to use this company by Everhot. Since recommending them and since having used them I understand from Everhot they are no longer recommending them.
You would expect the operative who came from the Calne branch to bring his own sheets to protect the area around the Everhot and to place the oven doors on which are removed in the cleaning process. The operative removed my hand towel hanging on the Everhot rail and put this on top of the work unit and put both oven doors on this.
He used a Brillo pad to clean the Everhot which at will he then placed on top of my incredibly expensive granite work top. It looks like marble and had it been would have now been left with a pink stain on it.
The operative spent more time telling me what he couldn’t clean than what he could clean.
It took two hours.
The first thing I noticed were fine scratches on the stainless steel that surrounds the top of the Everhot which I assume were done by the Brillo pad.
The brass rings at the back of the hot plate were still dirty as were both aluminium oven shelves. I used my mail to push off the grease left. I videoed this and sent it to Ovengleamers so there could be no dispute.
I contacted Everhot who told me these should have been cleaned thoroughly. The hinged part of the hot plate lid was also left yellowish. Everhot again told me this should have been properly cleaned.
I called Ovengleamers immediately. The only help they have offered is to send another operative back. Having told me I had already had their best operative out who has scratched my 7 month old Everhot why would I want that. I am disappointed by Ovengleamers lack of responsibility for £209 of so say cleaning and I wouldn’t say Everhot have done themselves any favours either in resolving this situation.
I had an amazing chap James who cleaned my Miele ovens prior to the arrival of the Everhot. He was from Ovencleaners and will now work with him and hopefully with some advice from Everhot to clean my new oven as well as he used to clean the old Miele.

So disappointed with this company, I booked an oven clean about three weeks ago for 9:00am however by 9:20am no representative had arrived, I telephoned the person who was due to come and the phone went straight to voicemail. By 11:00am still no call back and no one had arrived to clean my oven. I rang the central booking number and was told I would need to be called back by the person who deals with my area, after about twenty minutes I was called back and when I asked where my oven cleaner was I was told nothing had been booked out in the diary. There was no mention of sorry for your inconvenience or any phone call at all from the representative I left the message with at 9:20am, needless to say I shall not be booking a reappointment with this unprofessional company.

What is there to say apart from please please do not use this business!! Granted there are some glowing reviews which I wish I had ignored! They are the lucky ones as God forbid if anything goes wrong, such as the engineer breaking your oven door! Don’t expect that they will go out of their way to resolve a problem of their making. Not only was an apology lacking, there was no suggestion of a refund or goodwill gesture. Offering a second-hand replacement without any kind of warranty or reassurance that the item would meet industry regulations, and you can forget taking away the broken oven, that’s definitely not their problem! Hard lesson to learn that you should never pay the full cost upfront before receiving any service, as you’ll be lucky to see your money again. And if you think this sounds bad, please also factor in that I arranged this service for my elderly father who’s almost 90 and who does not need the hassle or stress that this has caused! Shameful isn’t it? Suggesting that he make a claim for the broken oven on his household insurance, really? Correct me if I’m wrong, household policies do not cover damage caused by a third party so this would be tantamount to being dishonest and illegal. Although we have taken some advice from Citizens Advice in terms of what consumers are entitled to according to the Consumer Rights Act, OvenGleamers are very good at claiming that they are fulfilling their legal obligations but how is that right if you’re left out of pocket with a broken oven! After much to’ing and fro’ing, we have at least managed to get the original cleaning fee refunded but my father is still left with a broken and unsafe oven. Our only option is to purchase a brand new one. I’ve dealt with lots of businesses over the years and can honestly say this is one of the worst experiences I have ever had. I wouldn’t go near this business again with a barge pole and if you want to save yourself any hassle and money, I wouldn’t recommend you do either.

Employing people like michael Antonio who is very hardworking and polite

I hadn’t cleaned my oven for many months but Dean wasn’t daunted! He arrived on time, stayed for several hours cleaning my double oven until it looked like new. He was polite, friendly and extremely professional. I was really impressed- this is the second time I’ve used this company and thoroughly recommend them without reservation

Didn't turn up on time.
Didn't manage expectations.
Phoned up to be told rep would be VERY late.
Rep eventually phoned me to say he would be an hour.
Two hours later he phoned to say he's not coming, as he can't be bothered.
Then got an email saying Your OvenGleamer has arrived!
Thank goodness I refused to pay in advance!!!
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UPDATE 24/2/2023
1. Informed by Trustpilot that if I don't respond, my comment will be DELETED in 2 days - without my consent!

2. Not sure what else there is to discuss. My area code is EX34 9SA. The chap who was going to come and do the oven clean complained that admin had organized his workload so that there was too much driving involved to get from the job prior to mine. But this was only part of our 3rd brief conversation.

I lost interest at this point. Not my problem but it was made into my problem, as I'd been waiting most of the day for him to turn up!

A very professional job,without the use of really hazardous products.

Thanks to Josh Fabulous job, quick efficient, tidy and friendly, highly recommend Oven Gleamers

Arrived on time, did an excellent job for a very reasonable price. Was impressed how they took the oven apart and have cleaned it to such a point that it literally does look like new. I was a little concerned about any chemical fumes affecting my partners budgies but you wouldn't have noticed a thing.

After completion, I was asked to check I was happy with it before signing, and I was more than happy. It's so clean, I don't want to use it. They also left my kitchen spotless - you wouldn't even know they had been.

I highly recommend them and WILL be using them again.

Thank you so much to Ron for an outstanding, professional service. I had both ovens and an extractor fan cleaned and I am delighted with the outcome. Everything looks like new. Ron worked in a Covid safe way and cleaned up thoroughly afterwards. I was also thrilled that all the cleaning products were organic and eco friendly and nothing went down my drains. I will be using them again.

Jason has brought my Zanussi double oven back to new condition. Very pleased with the results. Just have to keep it in this condition now!