I bought a small backpack for general use while on holiday. I admit I wasn't sure if the backpack I bought would work for me but am delighted to say I really love it. Never had a bucket type before bu... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The waterproof bum bag is just what I needed, for a short coastal holiday, on my own. I can swim without worrying, in a touristy village. I'll also use it to wear under loose shirts on dry land at m... Voir plus
L'entreprise a répondu
Website easy to navigate. Plenty of useful information about the product. The two waterproof backpacks arrived promptly and the design and quality are excellent. I returned one as in the end, one was... Voir plus
L'entreprise a répondu
Emailed Overboard to get a spare bungee strap replacement for rucksack as unable to find on website. Return email within a couple of hours, offered a free new bungee strap and only had to pay postage,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de sacs et de valises
- Sports d'aventure
- Magasin de matériel de camping
- Magasin d'équipements sportifs d'extérieur
À propos de OverBoard
Écrit par l'entreprise
Serious waterproof protection. Proven performance.
OverBoard creates rugged waterproof backpacks, dry bags, bags and tech cases built for watersports, travelling, commuting and the toughest outdoor adventures. Fully waterproof. Built to last. Trusted for 20+ years. #keepitdry
Coordonnées de contact
Unit 9 Sky Business Park, Eversley Way, TW20 8RF, Thorpe, Royaume-Uni
- 0345 208 5755
- support@overboard.com
- over-board.co.uk
4,6
Excellent
182 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I recently purchased a waterproof bag…
I recently purchased a waterproof bag from OverBoard and I’m really impressed with the quality. The material feels extremely durable and well-made, giving me confidence that it will stand up to plenty of use. Most importantly, it’s completely waterproof — I’ve used it in heavy rain and around water and everything inside stayed perfectly dry.
The roll-top seal is simple to use and creates a really secure closure, which is great for peace of mind when you’re outdoors. It’s also surprisingly comfortable to carry and has plenty of space for essentials without feeling bulky.
Overall, it’s a fantastic bag for anyone who spends time outdoors, whether that’s kayaking, boating, hiking, or just dealing with the unpredictable British weather. Highly recommend if you want a reliable waterproof bag that does exactly what it promises.
13 mars 2026
Réponse de OverBoard
Thanks so much for taking the time to leave such a detailed review! We're really pleased to hear you're impressed with the quality and durability of your bag, and that it's keeping everything dry even in heavy rain. It's great to know the roll-top seal and comfort are working well for you too.
We really appreciate the recommendation and hope the bag continues to serve you well on many more outdoor adventures.
Love OverBoard products
Love OverBoard products - great quality and excellent customer service.
10 février 2026
Réponse de OverBoard
Thanks so much for the great feedback! We're really glad to hear you're happy with the quality of our products and the service you received. We really appreciate your support.
I’m a big lad and I can barely get the…
I’m a big lad and I can barely get the bag on, thought it would be bigger.
12 novembre 2025
Réponse de OverBoard
Thanks for your feedback. We're sorry to hear the bag wasn’t quite the size you expected. We do our best to provide clear sizing information on the product page, but we appreciate you highlighting this as it helps us improve.
If you'd like, feel free to reach out to our team and we’d be happy to see if there’s an option that might suit you better.
Great price and speedy delivery
2 mars 2026
Réponse de OverBoard
Thank you for your great review! We're really pleased to hear that you were happy with both the price and the speedy delivery. We truly appreciate your support and hope to serve you again soon.
What I wanted at a good price with free…
What I wanted at a good price with free delivery. Arrived as promised, as described, well made piece of kit. (30 litre dry flat bag). Will have a look at their other products.
2 mars 2026
Réponse de OverBoard
Thank you for your great review! We're really pleased to hear you're happy with the 30 litre dry flat bag and that it arrived as promised. It's great to know you found it good value, and we hope it serves you well. Thanks again for your support, and we hope you enjoy browsing our other products too!
Réponse de OverBoard
Thank you for your review! We're glad to hear you’re happy with the quality of our products, as well as the packaging and fast delivery. We really appreciate your support!
Do not buy, terrible product and customer service
Received an original overboard backpack for Christmas. First used at the rowing club in February. Coming back soaking wet from a rainy session to put on my dry clothes. I was appalled to find the entire contents of my bag floating in a pool of water. Even the contents of the inner pocket was soaking wet.
Wrote to customer services to request a full refund. They replied ‘no problem’ and details of the return process. There was no stipulation the refund was conditional.
After receiving the bag, overboard then emailed to say that they did not consider the bag to be faulty and now would not honour the refund, and have also not offered a credit note or exchange for a different product. So now Overboard have our money and the unwanted leaking and not waterproof bag. Having had roll top bags for many years, the suggestion it seems is I am at fault for allegedly not rolling their bag correctly…
Do not purchase from this company and terrible customer service. Looking at the volume of 1 and 2 star reviews my experience is far from alone.
Passed to credit card company to resolve.
5 mars 2026
Avis spontané
Réponse de OverBoard
We’re sorry to hear you were disappointed with your experience. When we were first contacted regarding the leak, a refund was requested under the product warranty. As no visible damage was reported, we asked for the bag to be returned so we could inspect and test it for any manufacturing fault to determine how water may have entered.
After thorough checks, we were unable to find any manufacturing fault or damage with the bag. As the bag had been used and was not in a resalable condition, we were unfortunately unable to offer a refund or exchange. We remain happy to return the bag to you if you contact our team via our email communication.
We take all customer feedback seriously and always aim to provide clear guidance on product use, warranties, and returns.
Straight forward ordering, amazing price
Straight forward ordering. Amazing price (due to 20th Anniversary discount) on the 90L OverBoard Duffle I bought, yet to give as a Birthday gift.
With 5 Year warranty and write up on the product, I am confident that the recipient will love it.
25 février 2026
Réponse de OverBoard
Thank you for your review! We're glad you found the ordering process straightforward and could take advantage of our 20th Anniversary discount. We hope the 90L OverBoard Duffle makes a fantastic birthday gift!
Réponse de OverBoard
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team. Your support means the world to us, and we look forward to serving you again soon!
The pack is great
The pack is great ! Just what I have been looking for . Perfect for carrying essentials on a walk in the wind and rain . Delivered with no hassle and quickly !
23 février 2026
Réponse de OverBoard
Thank you for the great feedback! We’re so pleased to hear the pack is exactly what you were looking for and that delivery was quick and hassle-free.
We really appreciate you taking the time to share your experience.
Really good quality items
Really good quality items. Fast posting/delivery. Good communication about dispatch and delivery. Like the warranty of 5 years. No one else in this industry does that.
20 février 2026
Réponse de OverBoard
Thank you so much for your great review!
We’re delighted you’re happy with the quality, fast delivery, and our communication throughout. It’s especially lovely to hear your feedback on our 5-year warranty — we’re proud to offer that extra peace of mind.
Thanks again for your support!
Awesome Customer service from Luke
I had a problem with my classic 30 backpack as the shoulder strapped failed and Luke was quick responding to my warranty enquiry and provide me with a new backpack. We use overboard a lot in our organisation as we work in most remote locations in UK and bags travel a lot with us. from our ships to our helicopters. Great customer service Luke 10/10
26 février 2026
Avis spontané
Réponse de OverBoard
Thank you for the great review! We're delighted Luke was able to resolve your warranty issue quickly and get a replacement Classic 30L Backpack to you.
It’s fantastic to hear our bags are supporting your work in remote locations across the UK — from ships to helicopters is a real test!
We really appreciate your continued support.
good value product
19 février 2026
Réponse de OverBoard
Thank you for your positive feedback! We're delighted to hear you’re happy with the value of your purchase. We appreciate you taking the time to share your experience.
Excellent all round experience
We asked some questions on the chat before or purchase and they were all answered. We had a couple more when we received our order and again they were answered quickly and satisfactorily. The quality of the products is excellent and it is so refreshing to deal with a company that really seems to care. Very fast delivery too. Excellent all round!
19 février 2026
Réponse de OverBoard
Thank you so much for your fantastic review! We’re thrilled to hear our team could answer all your questions and that you’re happy with the product quality and fast delivery. It’s wonderful to know our care and service made a difference — thanks again for your support!
Great products and fantastic customer service!
First purchased from this company in 2021, the item I purchased was a large waterproof phone case. It stood up to all sorts of use, I took it on holiday, I used it on my paddle board and also used it on poolside. The best thing about this product is that OverBoard offer a 5 year extended warranty. I had an issue with the case after 4 years and 10 months.....I contacted customer services and they honoured the 5 year warranty! I can't fault this company, their products are fantastic and their customer service is amazing. Thank you:-)
14 février 2026
Avis spontané
Réponse de OverBoard
Thank you so much for your amazing review and for being a loyal customer since 2021! We’re delighted to hear your waterproof phone case has been such a reliable companion on all your adventures.
It’s especially great to know our extended warranty and customer service team were able to support you when you needed it — that’s exactly what we’re here for. Thanks again for your kind words and continued support
Réponse de OverBoard
Thank you so much for the fantastic review! We’re thrilled to hear you’re happy with the products and fast delivery. Your support means a lot to us — thanks again!
Excellent service and fantastic…
Excellent service and fantastic product. Delivered promptly with great communication.
17 février 2026
Réponse de OverBoard
Thank you so much for your wonderful review! We’re delighted to hear you were pleased with the service, communication, and prompt delivery. It means a lot to know you’re happy with your product — thanks again for your support!
Rugged bag with plenty of room inside…
Rugged bag with plenty of room inside for all my camping gear. Fits on the back seat of my motorcycle. All good.
17 février 2026
Réponse de OverBoard
Thank you so much for your great review! We’re thrilled to hear the bag has plenty of room for your camping gear and fits perfectly on your motorcycle. Sounds like it’s ready for some amazing adventures — enjoy the ride!
Réponse de OverBoard
Thank you so much for your kind review! We’re delighted to hear you found the bag useful for travelling — that’s exactly what it’s designed for. We hope it joins you on many more adventures!
Réponse de OverBoard
Thanks for the fantastic review! It’s great to hear that you were happy with the value, fast turnaround, and quality of your purchase. Your support means a lot to our team, and we can’t wait to help you again.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.