OverBoard Avis 

Delivery came on the last possible day most companies now deliver well within the time scale

I've used OverBoard a few times over the years and have brought another one of their waterproof rucksacks, it's the only make I've found that is 100% waterproof, even over time! They may seem expensive to you but it is well worth the money 👍🏻

Very prompt and efficient service The cycle panniers i ordered were a very good price and I was delighted with the extra item I was offered as a reward with my purchase

Decent quality kit that seems well put together.

I sent an email asking a question and it was answered very clearly and quickly and also the dispatch and delivery

Great bag ... Not my first from them. good design and always well made.

Good response to order and prompt delivery

I am a long term user and have just made a repurchase of the yellow original 20 litre backpack. My previous one was used a lot over many years as a bike commuting bag in all weathers. Also handy for camping and kayaking. It has never let me down and is really comfortable to wear and carries a good load of gear and protects it. The old one just became a bit scruffy over time and slightly frayed at the opening but has been regifted as still works and nothing broke. I have a 30 litre similar bag from another company but it’s a too big for my main use.

Top-notch customer service. We received our bag, and it has a slight mark on it. We were offered a discount on the product or a replacement. We chose a replacement, and it was all sorted super quickly. Couldn't have asked for a more pleasant interaction and would definitely order again, knowing the customer service is exceptional.

Prompt shipping 3/3 of my orders, well-boxed and packaged.
I have two classic 17L waterproof panniers and a classic 35L waterproof backpack. I am very happy with their products' build quality and value for money. I expect they are very waterproof although I've only experienced medium rain for relatively short durations.

I’ve had two bags - the first was great. The second has fallen apart pretty quickly.

The side pocket and the netting on the strap failed in under 6 months. The handle on the top failed at less than a year and after two there’s a hole in the bottom.

I didn’t register it but when I look at the exclusions in the warranty I suspect it wouldn’t have been covered anyway.

Honestly I’m pretty gutted because the first bag lasted well.

Lastly the Feefo reviews seem great but when you look you have to have had a product recently to get a feedback request. Which is why the trust pilot review score is so low by comparison as there’s a bunch of people complaining about durability

UPDATE: After some initial confusion, a sincere effort to resolve the situation appears to be in the works. In response to a professional gesture and prompt, clear communication, I have gladly amended my feedback.

Appreciate the offer, but I would be pleased to pay for this product.

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This company seems unaware that the capital city of the NWT, Yellowknife, is fully served by Canada Post as well as a number of courier companies. They cancelled my order based on a vague, unclear rationale, and refused to respond to subsequent inquires for clarification. Very poor customer service, sadly. Would not recommend.

Ordered goods from Overboard and received confirmation invoice from them.
On arrival there was an item missing.
E-mailed sales at Overboard regarding this and have had no response.
Just wish I had read reviews on this company before ordering.
I do not like being treated with contempt, so I can't recommend this company.

I've had my trekdry 20l backpack for just over a year now, and my initial thoughts were that it was sturdy and waterproof to a great degree, however after a year of occasional use the product through up some issues.
The side pockets degrading fairly quickly, and with Overboard unable to provide a way to fix/repair these, they eventually became useless flappy things.
The general wear and tear of the bag itself, again degrading far too quickly for the price you paid for (£135) despite no more use than you would expect from an occasionally used outdoor rucksack. Buckles breaking, liner ripping, handle tearing. Ultimately it affected the waterproofing capabilities.

I will definitely be looking for alternatives with better durability, and although initially pleased, unfortunately left dissatisfied with the product.

I needed to find an appropriate waterproof backpack for my boating holiday quickly and was recommended OverBoard.

Not only is their website informative with clear descriptions of products and their key features, I just felt reassured that I was purchasing from a company that looked after it's customers. And sure enough, there was no delay in delivery as my 20L Waterproof Backpack arrived very quickly before my departure.

Just back from my trip, and I can confidently say that the backpack is of excellent quality compared to the cheaper gear I have used in the past bought on Ebay or Amazon – I will not hesitate to shop from OverBoard again.

There's no doubting the clever technology involved in the waterproof PVC roll-top backpacks but ... it is not tested for longevity and you will not see more than 18 months of use before it deteriorates.

Splitting and delamination occurs due to the regular temperature changes - down to -10 .. up to +25 - here in the UK. I wear my backpack 3 or 4 times a week, in all seasons. It is still less than 2 years old and has been patched 3 times now.

I would have given a glowing view of my backpack when new, but the Company will not honour their 'so called' 5 year warranty because they will - even with clear photographic evidence - ingore the fcats and put it down to "fair wear and tear".

A good idea .. a good product for a short time .. a complete waste of money in the longer term.

P.S. This is an UNCLAIMED profile, so do not expect anyone at Overboard to read it. That way they can sit back and languish in all the excellent paid Feefo reviews of their short term use products .. and ignore the reality.

Bought the pro-light backpack, used it once in boating in the UK and then put it in storage. Second time came to use it a few years later, while walking with it on my back, the back completely opened up, dropping all my gear including my expensive camera. Lucky I was not in the water when this happened. The glue/adhesive had completely come apart. The backapck is still in great condition other than the seam failure. Strangely nothing else was holding the bag together other than the glue, which seems like a very poor design. Would 100% avoid if you value your gear.

A 17 litre pannier bag..
The design of the clasps are not great, meaning one worked itself loose and fell off somewhere.
I contacted overboard hoping to buy a replacement clasp.
I received a reply telling me they do not have spares but would give me a 35% discount on a new bag ! That is around £36 for a 50p piece of plastic and a screw. Are you serious?
I will find another pannier bag company ( Altura probably) who have spare parts and therefore care for the environment. An Outrageous waste of the earths resources Overboard!