Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tri... Voir plus
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Lisez les avis des autres
I regularly purchase the Good Boy Large Chomp Sticks for my GSDs. They're pure hide so constitute a healthy treat which they love. These are a good price and delivery is quick.
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Voir plus
L'entreprise a répondu
Let me know they hadn't got the colour I ordered but within days it was all sorted
À propos de l'entreprise
Écrit par l'entreprise
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Coordonnées de contact
Unit G21, The Avenues, NE11 0NJ, Gateshead, Royaume-Uni
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,1
Bien
235 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good shopping experience
Great selection , easy to use web site and the fastest delivery ever
31 octobre 2024
Absolutely horrendous company
Absolutely horrendous company! Avoid!!!! They messed up the postage,I emailed to cancel and they lied saying it was posted even though I checked delivery notifications and it hadnt. They ignored my request to cancel, sent it anyway (days after it should have arrived) They posted despite my request to cancel. Postage took a week to arrive and I had to buy a new cage etc elsewhere. Also, the cage they advertise for the hamster is too small! They agreed to pay return postage due to the cock up with delivery and then took back their gesture when they sent the wrong QR code and said I should pay it myself! Worst customer service team, you will speak to a different person each time and told different things! Avoid like the plague,it's cheap for a reason!
4 octobre 2024
Avis spontané
Great selection. Affordable prices.
Always a really good selection of products at a very affordable price. Packages are sent out within a couple of days and always arrive in good time. My pets are extremely happy with the choice they get, thanks to Package Pets affordability.
30 septembre 2024
its quick and easy to use
27 septembre 2024
All items nicely packed in a sturdy…
All items nicely packed in a sturdy box. Delivered really quickly and kept informed
27 août 2024
So easy to order and quick.
30 juillet 2024
Great Customer Care
First time shopping with this company. Reacted promptly to a query I had. Thank you for your help
26 juin 2024
Superb Product
Great service and great product,quality is second to none highly recommend
24 juin 2024
Very unhelpful and unprofessional customer service
Very unhelpful and very unprofessional customer service when goods received broken due to no packing placed in thin cardboard box with three bags of dog biscuits in. Won't be using again
3 juin 2024
Réponse de Package Pets
Hi John,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
good product which arrived quickly.
1 mai 2024
Réponse de Package Pets
Hi Dean,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
A bit later arriving than usual
A bit later arriving than usual, but I know there was a problem.
1 mai 2024
Réponse de Package Pets
Hi Alison,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Quality products great price and prompt…
Quality products great price and prompt delivery
26 avril 2024
Réponse de Package Pets
Hi Philip,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Easy to order and prompt delivery
25 avril 2024
Réponse de Package Pets
Hi Sharon,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy your weekend!
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