Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tri... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I regularly purchase the Good Boy Large Chomp Sticks for my GSDs. They're pure hide so constitute a healthy treat which they love. These are a good price and delivery is quick.
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Voir plus
L'entreprise a répondu
Let me know they hadn't got the colour I ordered but within days it was all sorted
À propos de l'entreprise
Écrit par l'entreprise
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Coordonnées de contact
Unit G21, The Avenues, NE11 0NJ, Gateshead, Royaume-Uni
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,1
Bien
235 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Item arrived damaged in numerous places…
Item arrived damaged in numerous places , emailed the company to advise and ask about returns policy and the response I initially received was appalling.
No apologies and no ownership taken .
I was told that damage in transit was “impossible” due to the way they package the item inside itself, but we had damaged accessories , bent bars , and cracks on plastic panels which had never been built and some were not even unpackaged . In no way did I blame the company for the damage it is likely transit damage but to be met with hostility right off the bat for something that wasn’t my fault wasn’t pleasant.
I was then told I was expected to pay postage costs to return the item , after arguing my point I was sent a returns label . Fine I thought and this was appreciated . Sent the item back in its original packaging the next day using the label .
However when I received my refund they deducted the postage label costs off it still! I couldn’t even be bothered going back to deal with their “customer service” department so I just took the hit but I would certainly never recommend this company .
I have given 2 stars instead of 1 only because the item was itself reasonably priced and would have been lovely had it not been damaged . The rest I’m afraid was more than disappointing.
28 novembre 2023
Réponse de Package Pets
Hi Fiona,
So sorry to hear you have had this expereince with us. The agent who originally dealt with your query did not know the correct procedure of sending a prepaid returns label for damaged items as outlined in our returns policy. Sadly, postage is non refundable for items that arrive as the service that was paid for was carried out but we take responsbility for the damage to the item which is why a returns label was sent.
Regards,
Package Pets
Réponse de Package Pets
Hi Daniel,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy the rest of your week!
Good value and quick delivery
24 novembre 2023
Réponse de Package Pets
Hi there,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy the rest of your week!
Straight forward
Honest, straight forward and a speedy delivery. What more could you ask? Most grateful.
30 novembre 2023
Réponse de Package Pets
Hi Alan,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy the rest of your week!
Just what needed and Timely too!
Delivery was super quick and the kitten has already adjusted to first proper adult litter tray and seems rather happy and comfortable with it. Was just what I wanted and came fairly quickly! Would buy from them again!
28 novembre 2023
Réponse de Package Pets
Hi Louise,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you have a good expereince when shopping with us!
Enjoy the rest of your week!
Very quick delivery as promised
28 novembre 2023
Réponse de Package Pets
Hi Jackie,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your order arrived as quick as expected!
Enjoy the rest of your week!
Delivered in good time
27 novembre 2023
Réponse de Package Pets
Hi Gary,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you're order was delivered in good time!
Enjoy the rest of your week!
My son was happy with his canary bird…
My son was happy with his canary bird cages very happy with them ,very good quality ,be getting more things from package pets
4 décembre 2023
Réponse de Package Pets
Hi Tracey,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your son is happy with our canary cages!
Enjoy the rest of your week!
Réponse de Package Pets
Hi Debbie,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you're happy with our prices and delivery speed.
Enjoy the rest of your week!
Highly recommended!
Excellent range of items and at the best prices. Highly recommended.
2 novembre 2023
Réponse de Package Pets
Hi Andrew,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you're happy with our prices and product range.
Enjoy the rest of your week!
Réponse de Package Pets
Hi Fiona,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you're order arrived in good time.
Enjoy the rest of your week!
Réponse de Package Pets
Hi there,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Enjoy the rest of your week!
Good prices, good delivery
Products as ordered
Good prices
Delivery pretty quick compared to others
31 octobre 2023
Réponse de Package Pets
Hi Joseph,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you're happy with our prices and delivery speed.
Enjoy the rest of your week!
Easy site to navigate
Easy site to navigate, ordering and checkout a cinch, delivery swift
31 octobre 2023
Réponse de Package Pets
Hi Jan,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you found our website easy to navigate and order arrived swiftly.
Enjoy the rest of your week!
Still waiting for the delivery
30 octobre 2023
Réponse de Package Pets
Hi Mike,
So sorry to hear your order has not arrived. We emailed you this morning to confirm it has been lost in transit and we have issued an immediate refund.
Regards,
Package Pets
Réponse de Package Pets
Hi Simpson,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your order arrived in good time and condition.
Enjoy the rest of your week!
Excellent Service
30 octobre 2023
Réponse de Package Pets
Hi David,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Enjoy the rest of your week!
Great quality …
Well packed as described good quality litter tray my cats took straight to it and absolutely love the scratch board and cat nip !!!
27 octobre 2023
Réponse de Package Pets
Hi Gabrielle,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your cats are enjoying their new scratchboard and catnip :)
Enjoy the rest of your week!
Réponse de Package Pets
Hi Barbara,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Enjoy the rest of your week!
Would recommend,very satisfied.
2 octobre 2023
Réponse de Package Pets
Hi Norman,
Thank you so much for taking time out of your day to leave us a review we really appreciate this.
Have a great day!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.