Tried to cancel my order several times they ignored me. I’ve emailed them at least 6 times contacted them on their site. I had one email back asking for order number which I had already gave them. Tri... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I regularly purchase the Good Boy Large Chomp Sticks for my GSDs. They're pure hide so constitute a healthy treat which they love. These are a good price and delivery is quick.
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surpr... Voir plus
L'entreprise a répondu
Let me know they hadn't got the colour I ordered but within days it was all sorted
À propos de l'entreprise
Écrit par l'entreprise
Package Pets have been trading for over 25 years and have a wealth of experience within the industry, priding ourselves on our knowledge and experience with all types of animals. We sell a wide range of leading high street brands such as Goodboy, Rosewood, Johnsons, Supreme, Beaphar, Trixie and much more!
Coordonnées de contact
Unit G21, The Avenues, NE11 0NJ, Gateshead, Royaume-Uni
- Freephone: 0800 028 3880
- sales@packagepets.com
- packagepets.com
4,1
Bien
235 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service….
4 juin 2023
Réponse de Package Pets
Hi Anne,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great week!
Fast and fair
Really like this company. They seem to have products that I can't find other places and they are very reasonably priced. Look here before you buy from experience retailers
4 juin 2023
Réponse de Package Pets
Hi Helen,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear you like our product range and find our pricing is fair!
Have a great week!
Réponse de Package Pets
Hi Kalli,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your hamster is enjoying their new wheel
Have a great week!
The order came on time my budgies love…
The order came on time my budgies love your seed I would recommend to friends and family I would definitely buy again
31 mai 2023
Réponse de Package Pets
Hi there,
Thank you so much for taking time out of your day to leave us a review we really appreciate this. Glad to hear your budgies are liking their new seed!
Have a great week!
Réponse de Package Pets
Hi Vanessa,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great week!
Fast despatch and receipt of goods,and…
Fast despatch and receipt of goods,and received in good condition
30 mai 2023
Réponse de Package Pets
Hi Val,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
Réponse de Package Pets
Hi Alex,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
My dog really loves them.🐶😊
24 avril 2023
Réponse de Package Pets
Hi Paula,
Thank you so much for taking time out of your day to leave us a review we really appreciate this! Glad to hear your dog is enjoying their choc mice 😊
Have a great week!
Good choice of teats and are exactly…
Good choice of teats and are exactly what is described on the website. Quick delivery
23 avril 2023
Réponse de Package Pets
Hi David,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
Always excellent service and such a…
Always excellent service and such a hige choice of products
27 avril 2023
Réponse de Package Pets
Hi Melissa,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
Réponse de Package Pets
Hi Craig,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great day!
Quick next day delivery
Quick next day delivery, quality products. My gerbils were very pleased with their toys.
24 avril 2023
Réponse de Package Pets
Hi Crystal,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great day!
Réponse de Package Pets
Hi Robert,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great weekend!
Fast and efficient delivery
Fast and efficient delivery. Ordered on the 4th and came on the 6th.
6 février 2023
Réponse de Package Pets
Hi Rach,
Thank you so much for taking time out of your day to leave us a review we really appreciate this!
Have a great day!
Réponse de Package Pets
Hi Eleanor,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!
Best regards,
David
Excellent service and prices
Excellent service and prices
Will use this company again
25 janvier 2023
Avis spontané
Réponse de Package Pets
Hi Denise,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!
Best regards,
David
Nice mix of dog food
Nice mix of dog food, treats and biscuits on this site. This delivery was well packed, although I did have a few broken dog biscuits which could have been down to delivery. Would order again of course. This is just one of many packages I have had from this company.
31 janvier 2023
Réponse de Package Pets
Hi Michelle
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!
We will certainly look into more robust packaging for our dog biscuits but with them being biscuits I think there is always a chance of some breaking in the postage system.
Best regards,
David
Unbeatable value gets Package Pets 5…
Unbeatable value gets Package Pets 5 stars. If I have a complaint it is that there is usually at least one thing I want to purchase out of stock but with such competition beating prices it isn’t surprising. Always my first port of call when I need to stock up on hamster supplies.
31 janvier 2023
Réponse de Package Pets
Hi Becky,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this.
We recently changed our stock management system and it has been a nightmare for stock levels being wrong but we are working hard to improve with out of stocks.
Best regards,
David
DO NOT DEAL WITH THIS COMPANY
DO NOT DEAL WITH THIS COMPANY! Not only did they send me the incorrect items I ordered, unlike any other company who would quickly send you the correct items. They made me go through lots hassle of sending three little packages rabbit through back, and then waited a week to wait my reply if I still wanted my original order.
I have now been waiting nearly a month for extra food for my rabbits, which would have been very much appreciated in the freezing weather we have had.
3 décembre 2022
Avis spontané
Réponse de Package Pets
Hi Kate,
We accept fault for sending you the wrong item's initially we take full responsibility for this. We fell way below our standards and we apologize profusely. We can see a refund was issued upon your request.
Regards,
David
I order treats for my rabbits on a…
I order treats for my rabbits on a monthly basis from package pets and have never had a bad experience
Cheapest I have found for the treats I buy and nice quick delivery
11 novembre 2022
Avis spontané
Réponse de Package Pets
Hi there,
Wow! Thank you so much for taking the time to leave us a review on trust pilot we really appreciate this!
Best regards,
David
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.