Paradigit Avis 

Ordered a laptop with 4-5 days delivery date, 4 weeks later and three calls to a very unhelpful customer service desk and still no sign of it. All I was told was "we are expecting delivery". After 4 weeks I requested a refund and was then told it would be in "our warehouse in Dublin the next day" I received a dispatch email and when I looked at the track and trace it has been in a distribution centre for three days in the Netherlands. Very disappointed and won't return any custom to them.

I ordered a g7 monitor 5 days ago to be delivered to Ireland (only 3.95 euro) post. I received my monitor this morning..Apart from great value Iam impressed with the speed of delivery..
Won't go anywhere else for gaming stuff from now on....100% recommend

Ordered a monitor from Paradigit, which subsequently was lost by DHL. Contacted customer service and once they followed up with DHL (which took quite some time, but I assume this was on DHLs side and not the store) they decided to offer me either a refund or a new monitor, of which I chose the latter. It was shipped out the same day, and included their optional buyer guarantee for piece of mind. This is a great shop for prices and very helpful customer service. Will most definitely be my first stop for any PC related products!

Paradigit are absolute scam artists. I had to send back a damaged monitor and they blamed me for the damage. I need to find a way to get my money back and I will. After already spent €2500 having just discovered them this year I will never buy anything from them again because they can’t be trusted.

Absolute disaster missing camera mount broken seal on box never again

Bought a CPU from them. Sent me a faulty one. Which is fine, it happens sometimes, however they denied my return request and refuse to respond to my emails. So I'm left 300 euro in the hole plus a further 150 euro repair.

Avoid Paradigit.ie to build any custom desktop!!!
They are just sellers, not professional people!!!
For Ryzen 7950x3d they don't want ad recommend by AMD liquid cooler, beacouse they have agreement with supplier to burnt of your CPU!!!!!
No guarantee!!!!!!

Please stop using DHL to deliver items, they love taking the scenic route when delivering packages.

I would give 0 star if I could.
The costumer service representative Nicola (if this is her actual name) was so unhelpful and when I told her to transfer a manager (which I know it’s an option, since I was already talking with a manager earlier on) she refused, I asked why numerous times, answers were this: he’s not available at the moment, he’s refusing to talk with you, I’m refusing to transfer him etc etc. she couldn’t even get a straight answer to me. Couldn’t answer any of my questions, just kept repeating “my options” how is this costumer service when you can’t answer a simple question? I have ordered a huge order on the 14th of December. Do you think it has arrived? Nope.. 2nd of January and there’s no update on it whatsoever.

So Nicola was so high and mighty she thought she will get away with everything, and just kept refusing to get me a manager (which just so you’re aware, I had a question about my order, she had to put me on hold to ask for the manager what’s the answer) so I told her I know the manager is there is he refusing to take the call? Yes she said. 2 minutes later she said she’s refusing to transfer the phone. Earlier she was saying he’s not available on the phone at all. I told her it’s not true since I was talking with him. Then she corrected herself that he’s not available at the moment. She kept lying to me but unfortunately she doesn’t know how to do it… kept making different excuses, at least stick to one of them and don’t like so obviously.
Terrible costumer service, if you don’t want drama then you should avoid this company and it’s costumer service “help line” at all cost. And I’m sure this wouldn’t be the first complaint about her seeing how she couldn’t be less interested in my original problem…

Awful experience -I ordered a laptop and printer for Christmas presents - and took the funds; then they cancelled the order with no notification. I emailed to check the order status, but I am still waiting for a reply.

After three days, I called them, and they said they thought the order was from outside of Ireland (Irish delivery/billing address and payment method) - the money is not back with me, and I have minimal time to buy new Santa / Christmas gifts - with out the money.

They just said it is unfortunate.

ordered a prebuilt computer, nearly 3500 euro, of which arrived not in working order. The current ordeal of unhelpful customer service, emails getting lost and such, i would recommend anyone looking to buy any computer parts or otherwise to avoid this company completely

The actual prices very good, but the ordering process and support is a disaster.
Ordered an item, looked for option to make delivery address different from billing address but no such option. Assumed must be option post order. Support said to contact them so immediately sent Chat message. Also called them, spoke to a guy who said he had amended the address. I made it clear that the original address CANNOT receive deliveries and he assured me no problem.
Next email I received confirmed the item was winging its way to… the original address !!
A further frantic reach out received the response that it was out of their hands, to wait till delivery refused then they can resend. I have zero confidence that I am ever going to receive this item now, and utterly disappointed with this company. Never any such issues with multiple orders when it was Komplett, sadly I will think twice before ordering from Paradigm.

Purchased (or, at least tried to purchase) a video card from this site on the 11th of July. The item was out of stock for 3 weeks, with my order page stating the shipping date as on the day new stock was expected, on the 31st. The day came and went, and not only did my order not ship, but store page listed the item as unavailable. Not wanting to wait any longer, I requested a cancellation/refund of my order on the night of the 31st, and received a reply the following morning informing me that my order was cancelled and could expect a refund within 3-5 days. Surprisingly, I received the funds in my account the very next day! So yeah, disappointing experience - but the process of getting a refund was quick and painless.

I have ordered from them many times. It's hard to judge an online shop until something goes wrong, and so far I haven't had the misfortune of dealing with customer service.

However, I just had to deal with a faulty item in another shop: I bought something worth 1k €, it failed after a few weeks, and only after 6 months, returning the item twice, and a lot of drama did I end up getting my money back.

So that puts a few reviews here in perspective :-/

Again, I've ordered from komplett/paradigit a few times over the years, the items always arrive well packaged and in perfect condition. The only problem is that shipping usually takes more than a week (6-8 work days) in reality, so be prepared for that.

great item, great price, just customers who are buying on Irish Paradigit website are not informed, that delivery will be from.....Holland. It took 8 days to arrive (we all know how DHL is...) Overall positive experience. Recommended

I bought an Outlet All in One desktop from Paradigit. It arrived on time and everything worked perfectly and I was soooo happy about it. After one year and 2 months the desktop broke down. When I brought it to repair the shop said there was nothing to do. It was an hardware problem and it is very difficult and impossible to fix it in All in One desktop.
Of course my One year warranty didn't cover for a replacement. And when I wrote (many times) to Paradigit they couldn't do anything.
So I understand it is an outlet and the warranty was expired and I would have accepted it if I was the one to break it but the computer broke on its own . All of a sudden one afternoon the monitor started flickering and that was it. I had to buy another computer the day after. Not even a little refund or some help in replacing it.

Now...would I trust again Paradigit and buy another desktop from them? I don't think so.

Saw security cameras on Paradigit.ie site for €450 which beat other online sites and Irish store prices. Was worried when I read negative reviews and also that price seemed too good. Phoned their number and talked to representative who said company was in Holland. Took a chance and ordered late on a Wednesday. Was kept up to date by email about tracking. Cameras arrived by post (€3.95 total) the following Monday. Really pleased with price, speed of delivery and quality of cameras.

Terrible customer service I bought two products from them on the 25 th of December 2022 for well over 100 euros The package stopped updating on the tracker tried to get in contact with them I sent over 10 emails not one reply from them it is now the 19 of January and still know word it is absolutely ridiculous

Ordered a Ryzen 9 5950X, got updates on the order often, and delivered well and on time.

Customer service extremely lacking. I had a problem with a faulty product and told three different versions of how they process their returns, each version totally different. Will not be shopping with them again