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Ordered ASUS laptop on komplett.ie due to it being out of stock on amazon and it came within stated time frame. Seen a lot of negative reviews of komplett.ie which made me worry my item would not arrive but I'm happy to say it arrived. This is only my experience so maybe I'm just one of the lucky ones I'd say order off amazon if you can but I was in desperate need of a laptop which was out of stock everywhere expect on komplett.ie.

After buying something it went on sale and I noticed the sale just before the order went into shipping. I contacted them to cancel my order so I could reorder for the new price. They didn't respond before the order arrived which was frustrating but when they did finally respond they asked for the order number and then I was refunded the price difference a couple of days later.

Long time for contact from support is a negative but other than that the service was pretty good.

Laptop keyboard has broken after just 5 months. I've moved over the border to UK so I need help from support but I can't get a response from customer service for a repair, replacement or refund. Really annoyed that I've wasted €950 on a product from here.

So I'd say if you're expecting everything to be fine, then go for it but consider that if you have any kind of issue which might need support, then steer clear and go with a more accessible company. I bought a replacement laptop directly from Dell and have my broken laptop from Komplett on the shelf.

This laptop was shipped from Europe with an Irish mains plug separate, and the keyboard layout is European and not UK/Ireland standard layout, which can be annoying.

It seems a bit dodgy and reminds me of buying from grey market. Not happy at all as many of us really can't afford this kind of thing.

I ordered a rather large item, which was promptly shipped but unfortunately lost due to the poor service of the local courier (I will avoid saying the name but everyone knows them). Nonetheless, the customer service reps and managers at komplett have been very helpful and sympathetic with the situation and provided me a solution. Just to name a few Niek, Paul, Glenn and everyone were great! As soon as another courier is available for the deliveries, I will not hesitate to order again!

Ordered a Samsung Watch 3. Arrived quickly only to find when I opened the Samsung box it had a crappy Casio watch inside.

I bought a CPU and cooler from Komplett.ie last week (June 2021). After paying for the items I realised I never carried out a bit of research so I googled them and found some very awful reviews on here. I immediately tried to cancel the items based on the reviews. An hour later I received a dispatch notice. Next morning I received an email regarding the cancellation, obviously they couldn’t cancel as items were dispatched an hour after ordering. The items arrived in five business days, they were well packaged and cheaper than Amazon.de. No complaints here. 5 ⭐️

Specific to IRL customers: Komplett are selling genuine product, but it's stock intended for The Netherlands market. Electrical devices will come with EU plugs, and if they remember to ship it, will include a free EU to UK/IRL plug adaptor - not so handy for a laptop intended to be portable. For my order the adaptor was forgotten, but was shipped for free after, taking another 4 working days for delivery. Keyboards will have the @ and # symbol above the numbers, no £ symbol, and the " beside the enter key, etc. Obviously when setting up the laptop you can choose the standard local layout, but the images on the keys will not match. Some of the included documentation (although not 100% necessary) is only provided in Dutch. NONE of the above is disclosed in advance on the website (as far as I saw when making my purchase, maybe there is some tiny print somewhere but the average consumer won't see it). I consider komplett a reputable seller, so was disappointed that they are not upfront about what you are getting. When buying form a .ie website, specifically selling to IRL only, I expect a product intended for the Irish market, conforming to expected local setup. When I initially received my purchase I did ask about returning for refund, and that was an option. However, I like the spec for the price, and I just don't have the time or energy to restart the search for a new laptop, so I have decided to keep my purchase. In future, if looking for a replacement laptop, or other electrical item with plug/keyboard, I will not include komplett on the list of places I search, though I would be willing to buy other 'plug free' things from them.

Ordered a laptop that showed an expected shipment 7 days in the future. Logged in online 8 days later to check on the progress of my order only to discover that the shipment receipt date had been pushed back 3 months! They didn't provide any notification of this but did take funds. I was not willing to wait 3 months for my laptop. I considered contacting one of their representatives on boards.ie but was put off by the lack of professionalism exhibited by their staff there. Instead, I emailed them directly in order to request a refund and cancel the order. I did have to send multiple emails before I got a response. The person who eventually responded was very efficient and professional. The whole process took about 3 weeks from the initial order to my receipt of refund. I don't see myself attempting to order from them again.

Ordered SSD Drive, the website said " In stock, expected delivery: 3 - 4 working days"
The item dispatched from NL on May 28th but was rejected in hand over between DHL-Fastway it seems on way to Ireland.
Customer Care when advised, told me this happens rarely and that I would have to wait for the part to go back to them, which could be up to two weeks!!.
No refund possible and no possibility of dispatching another until the original is received by them.
Management of couriers is their responsibility, they just blame them and take a passive approach.
Undoubtedly "Komplett" had some errors on the shipment paperwork that led to this issue.
When asked if they would express ship next drive to me, they just ignored my question. Thought this would a minimum courtisey for the poor service, but no. It's now June 12th still no update on the new drive.

My advice, don't buy anything from this crowd.
Once they have your money, they don't care.
In my case, they have my money and part.
I cant go elsewhere until this crap gets resolved.

got all my pc parts from here, great service had a problem with my motherboard but they got it sorted in a week and the customer service was excellent

I bought Samsung A71 here. Very good price. Shops either don't sell this phone or are overpriced. I bought it for €360. Littlewoods was €570, currys €500. Mind-blowing.

Ordered Wednesday evening, arrived Tuesday evening. No damage, works fine.

Why one star down? Neither phone or package were damaged, but considering that technology are delicate I wished if they wrapped it in bubble wrap. Especially after the many negative reviews here about damaged packaging. Another thing, when I turned on phone it was in Polish. I mean nice guess but no. If I order from .ie I want the English version. This is also EU model not UK. Therefore no UK samsung plug, BUT adapter was provided for free.

Other than that fully satisfied, especilly biting my teeth while waiting for my order after reading reviews online. Recomended.

Second time (in five years) I have bought from Komplett, I ordered a laptop Wednesday evening, it arrived Monday afternoon, it is perfect and a very good price, I will have no hesitation to use them again.

Bought a few components through Komplett and I realized I needed a PSU with a higher wattage. I ended up chatting to Peter who was incredibly helpful. Really good customer services with fast replies that were helpful! Couldn't recommend any more!

I was looking to buy a gaming pc for a while now, and i came across Komplett.ie and i am glad i did. With Brexit it was really hard to get anything to Ireland as we had to pay import charges. So i gave Komplett an email in relation to the PC i wanted, i got a replay back off Peter, and if it wasn't for his help i don't think i would have been brave enough to make the purchase, any questions i had he answered. I ended up ordering the PC and it arrived in under a week, with all tracking info and times. I had a really good experience and would definitely order again.

Bought a Wacom drawing tablet online Tuesday night. Delivered to Ireland Sat am, as expected. Goods perfect. Price 70 euro cheaper than Irish suppliers. After ordering, saw poor reviews. Writing this as my experience, communication & delivery was excellent.

I placed an expensive order for computer components. A week later, I got an email from Fastway, their courier saying that the delivery was made. They can't provide proof that the delivery was made. There were two people in the house and the doorbell works. There was no delivery made at the time stated by their courier.
In the past year, since courier conditions have changed, we have had numerous deliveries to our address. Some have been for expensive items, ie, over €500, as was this one. In all cases:
- I have had to sign electronically
- Confirm that the addressee lived in the house and would sign for a package on their behalf
- Face to face confirmation from the courier and no signature
None of these examples happened on Monday 22nd, March.
Since then, despite numerous emails and phone calls, I haven't received any contact from Komplett, apart from their saying that the matter is "under investigation."
I am taking legal advice for NON DELIVERY of goods.

Just a scam tried to purchase a monitor realised was taking a while then found out that the delivery was rescheduled to 2044 like are you kidding me

I purchased a Euro 1,300 Laptop from Komplett on the 11th March21 with a 19 day lead time, on the 19th day I received an email saying there was a delay and it will be shipped on the 20th day, on the 24th day I called them to find out where my laptop was, I was informed that it was still going to take ANOTHER 2 MONTHS!!, requested a refund, avoid at all costs

I was quite concerned after reading reviews on Trustpilot, but there was absolutely no problem with my order. Got confirmation immediately, shipped next day and arrived few days after. Price for laptop was much, much lower than anywhere else and they offer additional warranty year after Lenovo warranty expires.

Update:
Few days after my order, they had a sale for the laptop I bought. I sent them an email, more out of a joke, if they can do my order at discounted price and they actually did. Saved me 100€ which they really didn't have to - I can't describe how positively suprised I am with that and the way they do their business.

Package was in bits when it got to me. Had to email them 2 different times asking when my product would be sent out and then got very slow reply’s , delivery times are not as they are posted on the website. Probably won’t be ordering again