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Some context: I ordered a Scythe Fuma 2 CPU air cooler and am living in Dublin, Ireland.

I was a little weary after seeing some very negative reviews of the site but I am happy to report that I had a great experience using Komplett.

My order arrived within 5 days of ordering it (as they had advertised) and the customer service responded very promptly and in a professional manner when I emailed them about an issue with the shipping address (that was caused by me).

The price was also really good as the part I was looking for was significantly more expensive on competitor sites.

I know this may not reflect everyone experience with the site, but I have nothing negative to say about them and will for sure be using them again in the future.

I ordered a power supply on the 5th of july... Exactly a month ago. I wasn't told it was out of stock until 10days after ordering when I asked them why it still hadn't dispatched. I was told it was arriving to their warehouse on the 30th of july. Delivery is supposed to be 2 to 3 days but it still says it hasn't even dispatched yet... The first time around they responded fast but this time I haven't gotten a response in 3 days of emailing them
I would avoid shopping here

I purchased a power supply from Komplett which costed upwards of 110 euros. Four days after I placed my order, I noticed that the order had still not been dispatched. I therefore emailed customer service to see what was going on. I was only then informed that the item I purchased was not in stock. Note that this detail was not noted on the product's listing page, at checkout or on my order tracker. If it was delayed, I wouldn't mind, but taking money from someone for a product which is not in stock and not stating anywhere that the product is not in stock is unacceptable. I was then offered the option to wait for stock or pick another power supply. I chose an alternative power supply, but the customer service were that slow with their replies that by the time they got back to me the alternative power supply was also out of stock. Now I've wasted a week with no product, and also an extra 5 days to get the money back onto my account, so all in all nearly 2 weeks. Complete waste of time. The only reason I'm even rating this experience two stars is because the gentleman I spoke to on the phone was very helpful. Also, even though customer service were extremely slow with their email replies, the gentleman was also helpful.

You cant access their website unless you agree to them collecting cookies, there is no opt out choice. How are they allowed to do this.? Wake up "regulators".

Item received as presented in 4 days. Satisfied

Incompetence followed by more incompetence. I placed an order, it got lost during shipping but it took them over five and half weeks for them to confirm it was lost, with me having to constantly follow up with them. I was repeatedly fobbed off and lied to, with them blaming the courier, which is not my problem, they employ them! When the finally admitted that it was lost, I requested a full refund, and almost a week later they shipped another device that I don't want and still won't give me the refund until their courier brings it back to them! They're a complete joke, I'll certainly never give them another cent and recommend that no-one else does either.

*** AVOID AVAOID AVOID ***

They are NOT an irish company, they are from the Netherlands.

I have purchased items nearly 3 weeks and they are no longer available.

I now have had to open a dispute on PayPal to try and get my money back.

*** AVOID AVAOID AVOID ***

Overall, shopping from this website was a great experience. They have great deals on power supplies, selling them for far cheaper than the likes of amazon or Newegg. There delivery is incredibly quick, and their customer service is second to none, replying to emails within 15 minutes of them being sent.

Bought a monitor from them with true 3-4 day delivery, Needed a return due to product issues and a phone call was all it took to get it sorted with home collection. The associates were friendly, helpful, and able to sort out any of my problems and questions. Replacement was shipped out as soon as return was processed, but didn't receive any heads up or email about it. Not sure why the reviews are so negative, had a positive experience and would definitely purchase from again!

Not a great customer experience. I've spent over 1500euro with this company and have not been sent any confirmation email or receipt. I've had to contact customer support on multiple occasions as to the whereabouts of my orders as it's outside their delivery time frame. Some simple improvements to their website would reassure customers. I can no longer access my order request as there is a 404 error page in basic html. I'm worried my package has become lost in transit... *UPDATE* My packages arrived about 10 working days later but I'm satisfied that all of my items are there and in good condition.

Been buying from their site for a year now. Good prices, fast delivery.

I've bought a Laptop then i received the tracking number, but is not working.
I didn't receive any answer about my laptop, it's been over 20 days since purchase, that's a shame.

This website is awful only because they use fastway as their delivery service. They do not ship from within the country you are buying from its all from the netherlands. so dont plan on it arriving in a few days. My package was lost and it took them over 2 weeks to confirm from the time i put in the request to check which was already about a weak from the estimated delivery time. Shocking!
Dont waste your time with them. Use CCL they deliver within 2 days flat!

I was worried as I read some reviews here after I ordered a tablet.
But no true to thir promise the tablet arrived within 4 working days. Adaptor plug included. Haen't checked tablet function yet as a gift.
Maybe if I had an issue it might be a different story but as I say can't fault them this time.
Thye were the lowest prices apart from eglobalcentral.eu which you couldn't rely on time wise.

Where do I start!? Ordered a premium screen. Delivery usually 3-4 days it said. It took nearly 2 weeks to arrive DHL tracking was non existent. When it arrived the tracking said it was in Rotterdam since the 30th of April. I’ve opened the box, and the monitor was damaged on arrival. Contacted support, initially dismissive of my concerns then misplaced the photos I’ve sent then they weren’t suitable to claim from DHL. Cut a long story short they want me to send the screen (which I use to work) so they can see if they issue a replacement. They refused to do a hot replacement and will only refund or replace once they receive the item and is checked by them. Given the time it took to get this here it could be a month with my productivity hampered for not having a screen. I’ve posed the offer of them somewhat reducing the price at least the price of two postage charges me sending it there and them issuing a replacement and I’ll keep working on this. They refused it. So I’ll either take the full loss on the screen or the loss productivity. It’s a lose lose situation. Then these guys wonder why Amazon is taking over their market share.

Learn to provide service not just products. Anyone can sell a product but this day an age I can buy from millions of places. I’ll choose the ones that provide the product and the service.

Ive been using komplett for a long time. Never been dissapointed. Get service. Delivery is about 4/5 days.

Ordered a power bank and paid 10 euro for delivery, been one month and nothing.

Awful customer support. Waiting my second week for my Power Supply.
Will never order from them again. Two emails to Customer Support have not been replied to.

I decided to place the order with komplett.ie because of fast time of delivery (which is a big lie). I could choose company with almost 100 EUR cheaper product but with 1 month waiting time.
...It was 31st of March. I reported the situation to them 15th of April so after more than 2 weeks. 17th of April someone answered to my query:
"I have asked DHL to look into this. As soon as I have more information I will let you know.
Have a nice day"
No apologies, nothing.
Since then I did not receive any information where my order is. I sent them another message were I pointed how extremely important is to receive it before 24th of April. Nothing. No one is making any effort to inform me about PAID and probably lost parcel, no one is picking up the phone (trying daily at different times from last 5 working days),
I feel cheated. Extremely bad customer service.
And if you want to put it on COVID-19 you should inform about it straight away before placing the order that you have no clue if delivery will take 1 month or more and customer will never receive their money back and that you still gonna charge for delivery.

Good prices but hopeless customer service. Sold out, paid, sent? Not delivered? Is your problem and you must handle it yourself.