Royal Mail Avis 5 567

TRACKING NUMBER FP228057601GB ELLAND,ADDRESS CLEARLY STATES TOTAL ENERGIES (PETROL STATION) SO WHY DID YOU LEAVE SOMETHING VALUED AT OVER £150.00 DUMPED ON A DOORSTEP IN FULL VIEW OF STREET OVER 300 YARDS FROM WHERE IT SHOULD HAVE BEEN DELIVERED!! ONLY GOOD LUCK THAT WE RETREIVED SAID PARCEL!! IS A PETROL STATION TOO SMALL FOR YOUR PERIPHARAL VISION.
WHAT A DISGRACE...

Tracking photo shows the wrong parcel, delivered to an unknown post box in an unknown street. Not one thing is correct. Only option was to log a complaint which apparently can take ten days. 15 minute wait on a phone-call to log the complaint. High postage cost for 24hour tracked 'service' and a ridiculous amount if I wanted to guarantee the parcel would actually be correctly delivered.

Royal mail is a joke. The don’t care

I would love Royal Mail to give more accurate times instead of messaging saying between 13.15 and 19.15 then coming after that as folk has things to do instead of sitting around waiting for them. Why is it most companies can give a 1 or 2 hour slot but not Parcel force but apart from that they are Rubish company and don’t know why companies use them. Let’s see what time they rock up

Was expecting a parcel today but the tracking came up with unable to deliver due to inaccessible. No royal mail had been at all, cctv showed no royal mail either. Not the 1st time and seems to always be on a friday, not hard to guess why.

Another great British institution has fallen and sold off to the highest bidder.
I could write paragraphs regarding dozens of problematic deliveries in the last the few months along with poor service, tracking, posting etc..
But my time has been wasted enough so I'll conclude,
SOMETHING NEEDS TO CHANGE.
Disappointing isn't even the word to use. Very sad state of affairs...

It’s a funny old world.
Bought an item and paid more for 48 hour delivery with parcel force, although this isn’t guaranteed????? Didn’t I just pay for 48hour.
Anyway, got an email telling me my package will be delivered between 13:00 and 17:50 today. Followed by a little star, which, as you go down the page, states, this doesn’t mean it will be delivered today????????? What on earth. It wasn’t, but why even bother sending an email that says that. And they wonder why they’re not doing so well nowadays.

Royal mail is a joke.
There service for letters is pathetic, it seems they are concentrating on parcels to make more money.

Royal mail nèver deliver on time and ǰust recently are losing more parcels than they deliver.
Im now not ordering anything online that uses royal mail as there courier.

NO STARS.do not use royal mail .total shambles .posted documents to dvla 4 weeks .lost in post .? important documents. waiting for 48hr delivery .put in collection locker 7 days ago .still not been. collected .government needs to do something about them

Royal Mail should have the title Royal taken away from the company as it casts a negative dispersion upon the Royal family of this country. After sending a birthday card 1st class giving a week to arrive at its destination it took two sadly missing the reciprocates birthday. A shocking service, if they could be transparent and give a realistic timeline of their expected delivery that might be a foot forward.

Royal Mail has deteriorated considerably for many years and they have tried to catch up with the competition but failed drastically.

I recently purchased two items, one being delivered by EVRI and the second by Royal Mail. The EVRI parcel can be tracked right up to the 2 hour window of delivery but Royal Mail, can’t even get that bit right.

The Royal Mail app tells me that they will inform me “When we attempt delivery”. To be brutally honest, what a load of tosh! I purchased an item, I paid for the packaging and the cost of delivery, yet Royal Mail can’t even allow me the courtesy to arrange my life and be home to accept the delivery.

If INPOST, EVRI, DPD, DPS can in 2026, why, oh why can’t the Royal Mail. Quite honestly I can sum it up in one word USELESS

OMG they damaged a parcel and I was send around the houses making a complaint with generic emails. Long waits on the phone and then they tried to tell me to recover damages from Ebay. I will endeavour to escalate but ParcelForce are an embarrassment, shocking leadership.

They appear to send their parcels back and forth from the hub to the wrong location. Try and talk to anyone and pre recorded junk warning you the lines close at 6.30 and you may be cut off and thats at 6.05
Called all our suppliers and advised them if the use royal mail we will look elsewhere for suppliers

Tuesday 26thmay 12 30pm still waiting for ever for a parcel from parcel force which was put in system before weekend supposed to be 48hr service what a whooping lie it's only coming from Gillingham not the other side of the world items from china get here quicker very very poor service UPDATE 26THMAY TUESDAY PARCEL DELIEVERED🚚 AT 13.30PM BRILL I WOULD LIKE TO THINK IT'S DOWN TO TRUSPILOT ?

Awful service! Had multiple parcels go missing and tracked 48 parcels taking multiple weeks with no updates. Avoid using them they are useless!!!

Said they tried to deliver but was in all day. Even saw a van in my road but it didn't come down to my end. The delivery instructions was to leave parcel on doorstep. But they couldn't do this because they didn't come to my door!

Definitely finding that lately due to the company cutting staff and other procedures - the speed and quality of service has vanished. Claims of failed deliveries - timings extending from 10:10-1:10 to 1:40-7:30pm and still don’t show. A lot of the issues are with the company not with the workers who are struggling and trying their best with the excessive orders and demands of an online order culture.

More staff are needed
Better communication
Less faff and lies

I received an email on 15/05/26 stating my order will be delivered on Friday 22/05/26……the order did not arrive. 24 hours later after spending hours trying to get hold or Royal Mail I finally am informed my order was lost and when they did find it it was damaged.
I was told I would get a full refund, but would need the world remit app. I couldn’t
register with this app because it wanted me to say where I was sending money. Every time I tried to download the app it muted the conversation…I was told I would need to put my loudspeaker on so he could hear me……..am I being thick. I honestly believe my phones loudspeaker would not do anything to the other end of the call.. an hour later I am still waiting for this refund. Royal Mail must really be in dire straits to employ such morons.
I may not be a computer genius but I am not an idiot.
Please grant me the sanity I am going to need to deal with these idiots