Royal Mail Avis 5 567

Does anybody know the life cycle
of a package from collection to delivery ? Had a package being sent from Newcastle. Tracking reads as follows:
20/05-Cllct'd Aylesbury Vale delivery office
21/05-Rec'd Midlands super hub
21/05-Rec'd Peterborough mail centre
22/05-Rec'd Clitheroe delivery office
TODAY-Delivered North West super hub
NORTH WEST !! That's where it began it's life 🙈🙈🙈🙈

We are extremely disappointed with the service from Royal Mail. We paid for a 48-hour collection service, yet after 3 days no collection has been made and there has been absolutely no proper update provided.

What is even more frustrating is that the tracking system falsely shows that a collection attempt was made, which is completely untrue. Our customers were available and waiting, but nobody arrived. This inaccurate tracking information is unacceptable and creates serious issues for our business and customers.

We rely on timely collections and deliveries, and this level of service is very poor. Delays are one thing, but false collection attempt updates and no communication for days is very unprofessional.

We sincerely hope Royal Mail improves its collection reliability and customer support because this experience has been extremely frustrating.

You guys suck. When I was a kid. I remember coming downstairs and there were letters in the post box first thing in the morning. Now I’m lucky if I get anything within 2 weeks. You suck chode

I received an email stating my parcel was delivered on Wednesday 20th May 2026. I contacted thd company who sent it and they told me they will investigate this matter , I also called RM on 3 occasions to raise my complaint,unfortunately after waiting 30 mins the call ended. Since RM went public the service is an absolute disgrace.

Typically Royal Mail have been good to me but after moving to a new address, I've been having problems with delayed mail and mail that never arrives, despite retailers telling me that they have sent the parcel tracked. Also, I should have received a voter package instructing me where and when to vote but that arrived 2 days late. Another problem I've encountered tonight is that one of my customers has told me that his parcel hasn't arrived, even though I sent it 2nd class tracked. The Royal Mail website is saying that there will only be an update when the parcel is delivered. Royal Mail tell you that your parcel should arrive in 3 or 4 days if sent 2nd Class, but it's been over 2 weeks! Had to make yet another claim for a parcel that still appears to be circulating in the Royal Mail network. Privatisation has been a disaster for this company, whose loyalty should be to customers and not to greedy shareholders.

Wouldnt really call them royal mail anymore, they have been privatised and its clear to see.
They are clearly holding off my letters for days on end until its deemed worth it to deliver. I always receive all my letters at once.
I also sent a birthday card first class 6 days ago. Still not arrived at the address.

Joke of a company and another great example of why nothing good comes from privatisation apart from shareholders lining their pockets.

They are simply unfit for purpose. Wont be long till they go under or get sold off again. Ill give it a few years.

How the crown can still associate itself with this brand is beyond me. They could not be any more useless if they tried.

Get out of being a postal service
Once again let down either mail or delivery

Absolutely a third world service in every respect its gone from Hero to 0. I will not purchase any products for delivery if the carrier is RM it's unreliable inefficient and careless it should be wound up. Absolutely 24K Garbage Service.

Royal Mail, should be Royal Fail
I was sent a parcel after a purchase (a birthday present) from eBay via the 48 hour Tracked service. I need the item to arrive quickly so the 2-3 days service should of been adequate.
The 48 hour service turned into a 144 hour service with a 400 mile detour, The tracking showed that the parcel went from Romford to Blackpool via Edinburgh.
What are you playing at Royal Mail, you used to be a trusted market leader, get your act together, provide the service you are offering. People rely on you to provide good service, what has happened, I wont be using you in the future

Not for the first, second or even third time I'm unable to track a parcel that was confirmed sent three days ago. Royal mail are massively behind in their standing with their competitors in my experience. They appear to offer a tracking service, but it's actually unavailable. Poor

Extremely terrible services.
Told me they’d deliver the package today and they didn’t. No communication whatsoever

If 0 stars was optional I would select it. The post office is London Victoria Docks Delivery Office is the worst!!!! Their Redelivery process is a joke. They’ve had 1 of my items sitting in their deport for 1 week with no update. Another item due to be re delivered today and no update.

Sent a parcel on the 11th May, 48hr Tracked with an ebay Simple Delivery label. Has the information printed clearly on the label, address, sender details, tracking number, barcode.
Today, tracking states it's still at the Parcel Shop. Parcel shop staff say its been collected and sent to the Gateshead Hub on the 11th.
I rang Customer Services, (52 minutes on hold) before chatting to a Rep, they say it's impossible to track. Nonsense, Ring Gateshead Hub, speak to a manager, ask who was responsible for collection on that day at that Parcel shop on the 11th, there has to be a log somewhere. Speak to the driver. Search the Gateshead facility as someone there isn't doing their job properly and scanning the barcode.
An email reply from them within 24 hours, it's been 4 days so far and still nothing, no reply, just a generic automated email reply which is no good to anyone.
Pathetic, inept, unprofessional, incompetent, inadequate, inferior organisation which should be overhauled.
Another parcel I sent on the 2nd March, travelled all over London, returned to Gateshead on the 18th March and believe it or not, is still there to this date, it hasn't been returned to me. Tried to make a claim and the item is not eligible as Gateshead have it.
Unfortunately I have to give one star, but would have preferred zero.

Worst delivery provider available.

I live in Plympton, a suburb of Plymouth and the deliver drivers are the laziest available.

I have always provide an alternative address should I not be in, which is only 100metres from my address. Time and time again they ignore the instruction and don’t deliver. On one occasion rather than go the extra 100m the driver signed for the parcel themselves abs just put it in my wheelie bin.

If I could choose not to use this delivery service I would not, but often there isn’t an alternative when ordering.

If you have the choice AVOID parcel force.

Constant problems with Royal Mail. I had a parcel delivered to the wrong house, the ‘proof of delivery’ picture was just the posties feet walking on a path. I struggled to get a refund from the retailer as Royal Mail were confirming it had been delivered.

Recurring issue with them also when I book a collection. They don’t turn up (confirmed by my doorbell camera) and then send me invocation that I wasn’t in.

There seems to be no sensible way of highlighting these issues and a complaint I did make got lost.

Useless service they've had my package for two week now and still not delivered even though it was promised that it would take 1-3 days, you'd have more success with a carrier pigeon

Ordered something from overseas. Arrived in the UK 3 weeks ago, with no movement. I desperately need it to arrive in the next few days and Royal Mail make it impossible to speak to a person. I was on hold for a combined 3 hours before the phone line cut off saying 'I'm sorry, our phone lines are now closed'.

Atrocious service that obviously does not care about its customers at all.

It's 1900 and ParcelForce 'Tracking' app still tells me to expect my delivery between 0935 and 1235! Utterly useless - I've no idea where my package is or when to expect it.

i have had enough of that useless company as i have now been waiting after being promised that my delivery would be between 6.30pm and 7.30 pm on 14th 15th and 16th i have had messages saying unable to deliver item and others saying it will be with you later today it has taken me a 1hour and 30 mins to get a answer on phone its about time the goverment took over royal mail and kicked out all the money grabbing office boys and put responsible people in charge i would not recommend using them as couriers are more reliable unfortunately it gives the seller a bad name and its not his fault i actually visited
royal mail and they said my parcel is coming from a depot 60 miles away why i ask is it not sent to local depot perhaps thats too difficult for them anyway end of moan lets see if it arrives before xmas i forgot to mention when its sent 48 tracked according to a white collar worker its the name of a service and does not mean it will be deliver in 48 hours now you know what sort of idiots we are dealing with totally incompetent no wonder there voted no 1 for worst service in uk