Royal Mail Avis 5 568

What's the point in having 24hr tracked service, say your gonna deliver between certain times then just not show up, no update on app nothing. So irratating.
You have one job and that's to deliver...
Seems you can't even do that right 🤦🏻‍♀️

What went wrong this time? Same as what went wrong countless other times! Parcels never arrive, they get lost in transit, there’s never anybody to speak to, the phones cut off just when you think there’s a slight chance that you can actually talk to someone, when you do manage to converse with someone their command of English is zilch … 😡
Ever sent anything via ParcelForce that’s mysteriously disappeared? I have on three separate occasions, again, couldn’t speak to anyone, had to send emails … ever tried to get your money back? It’d be easier to rob a bank! I’m owed two lots of courier costs with PF, they’re about as good as a glass eye in a fog, in fact I believe they are a glass eye in a fog. If you do phone in, and why waste your time? but the blurb at the start of the automated carousel states that it’s the King’s Royal Mail … well, the king would have a pink fit if he only knew the chaos and mayhem that he’s had his title attached to! Honestly, it’s all nonsense … and one of my latest parcels has been returned to Holland! Surely it’d have been far simpler just to deliver it to me? I’ve only been waiting a month … tracking was a pointless exercise too, kept going round in circles and didn’t actually tell me anything I wasn’t already aware of MY PARCEL HAS BEEN LOST YET AGAIN!!! 🤬 Furious of Norwich

Booked a collection and Parcel Force didn't turn up. Awful service.

Bunch of liars. Claiming I was out when he attempted delivery (in Whitby, North Yorkshire). I was the one who let him into the block of flats!!!!! Then he claims I was out? They are a bunch of lying lazy toads.

I bought an item on Friday, I paid an extra £4.00 for delivery for my item to be delivered 24 hour tracked, so the next day basically, which was going to be a Saturday. No delivery, no explanation, no updates, absolutely nothing. The delivery office is open for 2 hours each day, what good is that to people? This is a company serving themselves, not the customers. I tracked the item myself, the number issued from the company I bought off. The company sent the item, hours after I bought it, 'Royal' mail, and I use the term very very loosely, because there's absolutely nothing Royal about this company, have done absolutely nothing to deliver it, not even an attempted delivery, even though they word it as though they have, to make their figures look good. NO delivery or attempted delivery has been made, so it's sat in the delivery office somewhere, which isn't open, doing nothing, and I need it for an event. They just say on the tracking we were unable to delivery, what a complete load of sh1te, it's marked as pending. I also have cameras, 'Royal Mail' no where to be seen, complete laziness and coplacency with customers paid for items. They couldn't give a sh1te basically!!! But they're happy to take your money send pay extra fir a service they are not even providing, absolute Rob dogs!!! They should be called TOIL MAIL, because customers have to TOIL to find out where their parcels are. Absolute joke!!!

There isn’t any 0 or negative here and it’s quite clear that people would have chosen that. Licence if this company should be taken away as it’s a stigma to doing any business. Standard operating process of both Royal Mail and parcel force is that they just send you email that they attempted delivery and no one was at home. I have seen this everytine as my door monitor also has a log and they never come. I have decided that I will not collect the item form the post office going forward. That’s the only way suppliers will disassociate themselves from such unprofessional delivery partners.

Expensive and dreadful on line service. The bot is a waste of time

Royal mail has well and truly gone down hill.
Pretending to attempt to deliver parcels
Royal mail used to be a decent company to send parcels with, but I feel lately that they have gone down hill, as they cannot cope with demand.
Trying to "fake" meet quotas, by saying delivery attempted, is wrong in so many ways. When I was at home waiting for delivery, and nobody even knocks or leave a card.
Getting beyond a joke when you then get notimitations saying parcel delivery attempted. Get your act together Royal mail..it's ridiculous.

Priceless - they say can you print at home & when I ticked no, they sent me an email containing useless information and no label!!!!!!!!!!!!!!!!!!!

At a total lost why our great political friends sold off a piece of British heritage they have no shame only interested in themselves. Sent a parcel from Scotland to Derby rural area . The added they said was wrong when in fact 100 percent correct. Spoke with an agent this morning said it would be delivered today from the Nottingham hub never happened is being sent back to me . The Royal Mail is in a mess it needs serious attention there customer service is a shambles . Are the UK government just let this great service go the way of some of the dubious courier services run by companies outside the UK . Unbelievable.

Royal mail Tracked 24 to Leeds centre now a 3 working day post, tracked 48 has been between next day and 7 day delivery.

The service in the last 6 months has gone down hill so fast, I have now officially had enough and as of this morning i closed my account with you after 5 years.

I love the fact that the customer care number says we're very busy at the moment and thank you very much for being patient and kind to our members of staff as we have understaffed the call centre and your call will take 25 minutes or more please don't shout at anybody. If you're really upset by our choice of making money over providing good customer services we don't want to hear.

Terrible. Every time I use them or a company delivers with them there is an issue. The most reliably unreliable postal and package company inth UK. Often claim items are undeliverable on days I have not left the house. No missed delivery cards ever received in those instances. Just the worst. All other delivery companies seem capable of getting a package to us...

Awful service. Posting items 48hrs tracked and tracking is taking around a week to show any movement. Items are also being lost. Trying to contact someone on the website to query these problems is a waste of time as they aren't interested and you just get the same response that if it hasn't arrived within 10 days you can claim. I want a service i can trust and get the service i pay for but definitely not getting this from Royal Mail.

Really awful again. They lost the first order I placed and ignored my delivery instructions to leave the replacement order in a safe place. The tracking system isn’t fit for purpose.

I sent an item worth £350 and paid extra for compensation up to £750, just in case something went wrong during transit.

Unfortunately, my item was damaged. I immediately filed a claim, expecting the coverage I had paid for, but the company outright refused to compensate me.

Their customer service is a joke, and they don't honour their promises or the extra protection you pay for.

This is the worst experience I've had with a courier service. Do yourself a favour and stay clear of this Royal Mail!

They say they have tried to deliver however I have been in the whole day and then I have to collect it from the post office. I then arrive and they tell me I have to wait until midday, even though it’s stated I can collect the whole day. Also the customer service helpline is atrocious.

Postman admitted to me they are stockpiling letters and have been told by management to prioritise parcels over letters.

You’re paying for 1st Class post and you are NOT getting it !!

Every week is the same, we get no letters every day then 10 arrive on one day all at once with an elastic band around them. This is repeated every week to ten days.

Hospital appointments are being missed because of this and we get blamed by NHS!

Tracking information is the worst of all couriers. It’s not bad enough you only get a four hour window so you wait in. But they don’t turn up and don’t update tracking. Then they arrive tomorrow instead!

Shocking and fraudulent service. So expensive to send first class yet they keep them until they have a batch to give you. fraud !

They lie saying they couldn't deliver my parcel because the building was inaccessible while I was home and seen their van in my area. Happened good few times. It's tragic. They don't care.

My Dad was a postie all his working life back when the Post Office meant something. He was looked after, felt a comradarie, a sense of pride. He knew all his customers, would stop and chat to them in town. The model has changed. We don't get to know our postie anymore. They work longer hours. Our post is erratic..twice a week if that. I subscribe to The Radio Times, supposed to be delivered on a Tuesday but never received until the Saturday, so 4 days late. I get appointment letters too late. My Dad wouldn't recognise today's service and in fact he would be ashamed. I read a book called 'Dear Granny Smith', a memoir of a postie of my Dad's age lamenting the loss of a service he loved and was proud to be a part of but which had died along with many old posties, like my Dad