Royal Mail Avis 5 567

Royal Mail is an absolute disgrace of a company. Is it any wonder they lose so much money. I order off Amazon it arrives next day and sometimes same day. This is these clowns in glorious INCOMPETENT action.

Ordered a pair of Li Ning basketball trainers as my son had trials for a well known team. Realised once on the site we were not going to get them in time as shipped from China and they don't currently do expediated delivery to UK.

Ordered anyway as he needed new shoes and contacted Way of Wade to see if it was possible to pay expediated postage.

The wonderful service manager Chloe responded immediately and stated as per website that they don't currently do this service to the UK. She said however she would contact their courier to see if they could prioritise getting this parcel delivered faster.
With only a week until trial I didn't expect to receive but appreciated the wonderful customer service. She updated me all of the way with what she had done.

Couldn't believe when tracking it was with Royal Mail in Sheffield on Wednesday on 48hr guaranteed delivery due to arrive Friday, day before the trials. My son was over the moon.

ENTER ROYAL MAIL
Sheffield to Manchester = 40 miles.

They send to Doncaster - 10 Miles. Manage to f*** up scanning and send from Doncaster to Preston - 93 miles. I called on the Friday to find out why they were in Preston on the day they were due to be delivered. The useless operator said they'd messed up but would sort and and even try and get them delivered to Manchester and me on the Friday.

Preston - Manchester 32 Miles so ok, shouldn't be difficult.

No show so ring up Saturday morning (Trials early evening) as still showing in Preston not Manchester and I thought I'll pick them up as wouldn't trust these to arrange a piss up in a brewery.

Another useless operator I really struggled to understand. They are not in Preston. They've sent them back to a Doncaster -93 miles.

So 72 hours after receiving for 48hr guaranteed delivery they have travelled 200 miles to be back where they started and will now not have them for the trials.

You want to know why you bleed money. Because you are INCOMPETENT.

Red Ed wants to get omissions down. Close this joke of a company. This 1 parcel has so far travelled 200 miles on a 40 mile journey just to end up back at the start.

Absolutely dreadful service. As others have said, the service used to be good. In our rural area, when we had a regular 'postie' he knew who to contact, or where to leave a parcel. Two attempts to deliver a very small package, but still getting a message 'we missed you'.
This was a tracked delivery, so what hope is ther for untracked items?

Yet again email stating there was no one in. 2 so called attempts to deliver, totally untrue. No indication of what they've done with my package. I note Trustpilot reviews are all negative! Who do we complain to? Why is there no accountability?

I had an attempted delivery notification when I was in. I complaint to Royal mail, I did redelivery and the parcel with my name and address was delivered to another address. I notified the sender and complaint to Royal Mail that apologised and said they are investigating. Unfortunately, deliveries are not up to the same standards as before. Not always the same delivery person. Letters and parcels to different addresses are left in the building on regular basis.

If I could give Royal Mail a half or zero star I would. From the other overwhelmingly terrible reviews, you won’t be surprised to hear that I am utterly disappointed with the Royal Mail track 48 service. Especially so because Royal Mail lie, using the excuse of ‘address inaccessible’ because they either don’t have the staff or can’t be bothered to deliver tracked items. Have been waiting all week for an important parcel. Stayed home waiting all day, tracking says ‘20 stops away’ then ‘50 stops away’ then says ‘nobody was home’ even though I am waiting here all day and there is no sound of a ring! Same thing next day and their excuse is ‘address inaccessible’. Will definitely use another service for parcels in future. Awful service!

Once again let down..absolute shite service..was expecting a parcel delivered today..no show..still waiting for my delivery
This service gets worse and worse yet costs go up..I wouldn't even rate it a second class service..it's pathetic ..

Refused an item so they could go home early. Literally had this item in transit for days. I got told it's coming to them today. And then nope. They refused to take it.

meaning they had no work so they could then call it a day and leave early. a joke honestly. Pathetic

I see by the rating that Royal Mail are consistently bad and I’m going to add to that , they actually lie ! They didn’t deliver because the property was “ inaccessible “ ???? My house must have surrounded itself with a moat for the day !! Such ridiculous nonsense . Classic blaming the customer for their sloppiness

Extremely late every time something is to be delivered

Delivery-man refused to wheel three water softener block salt boxes off his trolley into our garage rather than being left on our doorstep - "too late" being his words. No, just plain lazy, actually.

Could not give 0 stars.
Worst company in the whole world.

I would give zero stars if I could
They lose your parcel, and then can't help you find it.
You waste two hours on the phone to be put through to a congenital idiot who is worse than useless in that they won't help and just waste even more of your time.
I will never ever use or recommend this service ever again.

I just want to share the sentiment others have here. I detest Royal Mail, the word royal being in the name is laughable. They’re the laziest, most useless, unreliable, sneaky and downright dirty company on the planet. Absolutely despise them and everything about the grifters and their shoddy little system.

Ordered items valuable clothing for birthday. Went to Midlands hub as i live in Birmingham. then got message sorry your parcel got sent to stockton on tees in error. Fine. waiting for delivery date - parcel left in my safe place outside my front door. why not knock on door?also no card left. not sure if now worse than Evri?

I posted a pocket watch valued at £40 into a Royal Mail parcel force drop off locker at my local supermarket.
I scan the parcel and entered my email address for a receipt.
A door opened on the locker and I put the parcel in. That was the last time I saw it and I never received an email receipt and the parcel has never been delivered. I have tried to log a complaint and a claim but Royal Mail just tie you up in nots so they make it impossible to claim. Please do NOT use them if you want your parcel delivered.

Absolute joke. I have TWO SEPERATE DELIVERIES in a single week, which have BOTH failed to deliver. First package was delayed by 3 days (24hr tracked apparently) and sent to the wrong address and through someone else's letterbox, and I cannot recover it. RM will "investigate" and retrieve the item back, but realistically is impossible.

So I decided to reorder the item that THEY lost.

Second package, they said they "attempted" to deliver, but no knock, doorbell ring or even the attempted delivery card. They decided that they could not leave it in a letterbox, and now I have to wait another day for a 24hr tracked package. Two times in a week, where RM failed to do its job.

Tracked 48. I thought the 48 meant hours, not days!!!

5 days after arriving at the Swindon depot my laptop is now back in Swindon. Now my eBay buyer is upset since he was expecting the laptop days ago.

Purchased items which were sent to me by Royal Mail special delivery which is by 1pm next day, items due yesterday, got email to say they would be delivered that day, didn’t arrive, no update or movement on the tracking, contacting them by phone you’ve at least a half hour on hold, day 2, email to say they would be delivered 10.10-1.10 although special delivery stated by 1pm, another no show, finally showed up at 2.15, 2 friends sent me cards by 1st class which took a week to arrive, nice postman but the service from Royal Mail is absolutely shocking !!

If i could give a 0 star rating i would. I was left a missed delivery card, even though i was home. I ran downstairs and waited by the postvan for 15mins, but the postperson didn't come back. I left a not saying that i was actually home, but its been almost 2hours and even though the van is there still my parcels have not been delivered! On a different day, with a different postperson, my parcels would have been popped outside my front door or left in foyer. But now i have to hope tomorrows postperson will leave the parcels as i won't be here to receive them. The service is inconsistent and in some cases non existent. Shame on you royal mail

What's the point in having 24hr tracked service, say your gonna deliver between certain times then just not show up, no update on app nothing. So irratating.
You have one job and that's to deliver...
Seems you can't even do that right 🤦🏻‍♀️