Parcelright Avis 

Customer Care Representative Scott was spot on with all communication involved, thank you

Scott Jala provided excellent communication and was very helpful.

A calendar which was sent from an address in the USA was not delivered due to an incorrect address on the parcel . The sender could not put a / in the address of Unit 4/58 so, delivery was attempted to 4158 which was not possible. I contacted DAI and spoke to Jay Hilaria and he organized the calendar to be sent to the correct address by Australia Post at no cost to sender or recipient . I was very happy to receive my calendar on 20 /01/2026.

I expected a delivery after it arrived at the depot on 6th Jan 26.
I chased it up after not receiving it and had a response on 18th saying it was at the depot. I needed to send a text to the depot the day before to collect. I did this and went to collect today 22nd.
The depot is impossible to find despite their directions. The single guy manning the depot was excellent (the reason I give 2 stars, not 1).
But, apparently the parcel was out being delivered. As the parcel wasn’t safe to leave, the driver called me and had me chase him from location to location to collect my parcel.
Customer service was rude and told me I didn’t collect quick enough (4 days!!). The driver was rude telling me he spent too much time on my job!
Overall, I think this organisation sucks but I did finally get my parcel.

ParcelRight offloads packages to Aramex quite often, which is commonly known as the most unreliable and crooked postage company in Australia.

Any business that operates with them is inherently unsafe to use.

Scott was very helpful, he tried to help me to correct the delivery address, kept me updated the progress of my delivery

Warren from DAI was so amazing. His help was first rate in the locating my parcel. It was such a pleasure dealing with someone who answered all my questions and reassured me at the same time.

The customer team was really responsive and solved my problem immediately as there were some issues with delivery of the parcel.

the parcel was going great guns from USA DHL...until it hit this delivery company, 26th December 2025 then not a single scan, numerous phone calls with nothing.. changed arrive dates twice then when pulled up took the dates down, they even went as far as screening my calls soon as i hid my ID they answered and yet once again nothing, my parcel was defiantly stolen from inside worker, they just give you BS.... stay clear of this mob at all costs

My parcel was going to arrive at a business address during the Christmas / New Year break. I reached out to DAI before the break and asked them to deliver the parcel after we are back to the office. The response was in time and the delivery took place on the next day after our office reopens.

Scott guided me through efficiently pleasantly and made it easy.

Salman

I had an issue with my parcel, when I called the delivery company Warren helped me through the phone, so happy with his service and patience. I was able to solve my problem right away in a very experienced way. You made my day

I wish to give a great shout out to Scott Jala for his diligent efforts to track down a missing parcel so close to Christmas.
Christmas can be quite stressful when gifts do not arrive on time, however once we contact Scott he worked and communicated to us tirelessly. He successfully resolved our issues within 2-3 days and for that we were very grateful.

It is wonderful to know that the provider (DAI Post) you are dealing with have a high priority in making customers satisfied and that was the way we felt once the the issues were resolved.

Thankyou Scott for all your support and for the way you went about it.

Excellent service. Scott replied promptly and gave clear instructions to ensure I got the parcel safely through customs.

I had to send a package to Australia, and there was a minor mixup at the recipient's building that made it seem like the package got lost somehow, which at first made me lose faith in the local delivery company DAI which I had never heard of before. But it turned out that it was not their fault and that the package was safe and sound where it was supposed to be placed after all, so I'm happy to report that DAI did a good job. Scott Jala from their customer support was particularly reassuring and diligent.

Scott from DAI was very helpful and quick to respond to emails regarding delivery issues. The company is fortunate to have such proactive, helpful staff, because the delivery service itself was slow with poor tracking, hence only 4 stars.

This company is the worst I strongly suggest never to use. I had a parcel that was meant to be delivered and it never did after weeks of calling every day to get answers (which they were terrible at giving) my item was a Christmas present very important. It clearly got stolen from a worker at the facility as it stopped getting scanned and they said after weeks and weeks they have lost it and pretty much bad luck closing case. So unprofessional

Non-existent customer service after failing to attempt to deliver a parcel. A nightmare to contact someone and get an answer on where my parcel is and how I can get it.

I had a parcel being handled by daipost/parcelright which was never delivered. This review is of my most recent experience with them (previous dealings have been the same). Multiple people were home on delivery day and no one rang the doorbell. The online tracking says delivery was attempted and it was "unsafe to leave". Throughout the whole mess I didn't receive a single email, call or text updating me on the status of my parcel when it was shipped, out for delivery, sent to collection point, sent to returns facility etc.

They promise a 24 hour enquiry response, I got no response to my query. Then after 45 minutes on hold trying to speak to somebody they told me they'd email me with an update - this never happened. I called again the next day and was told they need to get internal approval to release my parcel for pickup (I wanted to pick up because they never attempt delivery!). I'm currently waiting "24-48 hours" for a delivery update (including where their depot is for me to collect my parcel) and I'm sure they will never reply.

I tried to call both the customer and business enquiry lines for Parcel Right - these lines divert to the same useless foreign call centre that the DAI Global phone number diverts to.

Avoid these companies at all costs. If an item you want to buy will ship with them - cancel the order because you WILL NOT GET IT.

I also recommend lodging complaints with Fair Trading and the ACC. These companies should not be trading.

Geraldine provided excellent customer service support at DAI. The follow-up regarding my parcel issue was thorough and professional.

I ordered some supplements from America and because they where valued at over $1000 they had to be cleared through customs. This process was very frustrating and took 3 weeks. Scott from Parcelright was a pleasure to deal with. Very courteous and prompt in keeping me informed and promptly responding to my emails. Can highly recommend.