Parkatairport Avis 

I would give zero stars if it let me. Atrocious service. Waited 30 minutes for the bus to take us to the airport. Paid £20 return for the transfer and then literally held to ransom for a £20 late fee because my flight was delayed an hour. That's nearly £100 for 4 days parking in total. Use another company.
DO NOT USE!! WOULD NOT RECOMMEND.

Access to the site was poor, unlit narrow roads and site was totally disorganised.
Poor and rude customer service, unacceptable delay with being collected from the airport, the collecting minibus was dirty and possibly not even road worthy. Hidden costs and demands for random amounts of money.
Definitely not worth taking the risk....whole operation seems dodgy and unauthorised.
Would not recommend!

Sorry to disagree with everyone but we thought the service was great and very affordable. Staff were friendly and dropped/collected us without any waiting. Very good value for money 👍

This parking provider is a scam do not use. Booked via 'Compare Your Parking' which doesn't let you know the name of the supplier until you book and then you find out its Park Pilot Ltd who will probably by damaged your car and you may not make the flight after reviewing them online. Then you get charged a cancellation fee when you try an cancel the booking an hr later. Scam, Scam, Scam do not use.

Tried to make a compliant via the website and the submit buttom doesn't work...no surprise!

To the Compliants Department,

Booking Reference: CYP-390595

You do not show the provider of the parking (Park Pilot Ltd ) until you've booked as you know they are not a reputable service parking provider as per a BBC article dated 29th July 2026.

Cancellation fees: Providers can only charge a fee if cancellation terms were clearly stated and agreed to in advance which you do not. You only have the mandatory tick box to force users to agree to your T&C forcing a £20 charge when they try to cancel the booking.

You service is a scam, your company is a scam and I will be reviewing you as such.

I hope your business folds soon,

Kind regards,

An unhappy ex customer

Do not use!! Transfer times can add an hour onto your trip (a girl on our bus had been waiting 2 hours for a transfer) we nearly missed our flight. They sting you for more money once you’re there too. There wasn’t enough seats on the mini bus so my kids had to sit on our laps. The cars were parked so close to each other they were literally touching.

ABSOLOUTLEY TERRIBLE COMPANY!

1) They don't include the shuttle costs (which they charge per person). £20

2) They charged us an extra £20 for collecting the car one day early.

£40 extra, it would have been cheaper to park at Stansted.

Please be aware one of the directors of park pilot terae eusebe is a convicted criminal who was sent to prison for 28 months for conspiracy to burgle, he was also arrested for the murder of a Lithuanian man in Hendon in 2014 Google his name

DO NOT BOOK WITH THIS COMPANY

I was lucky enough to catch all of the 1* reviews the day before I was due to leave my car with this company so chose not to. Compare the Parking are recommending this completely fraudulent parking company with awful ratings which include car theft, damage and missed flights. Those who book are having to book Ubers to and from the airport, are having miles wracked up on their cars and parking/driving fines registered against their cars.

AWFUL Service. DO Not Park there (customer service operates from India with wrong information to the customers, zero communication skills). Miserable park and coach service. My car has lots of scratches all over the car after 1 week of being parked there while I was on holidays with my family.

One of the worst airport parking experiences I've ever had. I strongly recommend avoiding this company.

When we arrived, we were left waiting around 40 minutes for the shuttle to take us to the airport. There are virtually no customer facilities – no proper indoor waiting area or shelter. It was raining, yet we were expected to stand outside the whole time.

Unfortunately, the return journey was even worse. We called as soon as we landed, only to be told the shuttle would take another 40 minutes to collect us. Standing on the street at midnight with a small child for that long after a flight is completely unacceptable. An airport parking service should make travelling easier, not add unnecessary stress.

The pricing was also misleading. There was no clear indication of an additional £20 transfer fee when we made the booking. We only received an email informing us about this extra charge after we had already paid, which felt like a hidden cost.

The whole experience was disorganised, inconvenient, and showed very little consideration for customers. Long waits, poor communication, inadequate facilities, and unexpected charges are not what anyone expects when paying for airport parking. There are plenty of better-run companies offering the same service. Save yourself the frustration and book elsewhere.

This business operates under several names, including Stansted Cheap Park & Ride, New Farm Parking and Park Pilot Ltd. Companies House records show that Park Pilot Ltd was originally incorporated as Stansted Road Parking Ltd before changing its name to Park Pilot Ltd in May 2025.

I booked through Compare Airport Parkings because the advertised price of £59.94 appeared significantly cheaper than the established airport parking companies.

When I arrived, I was told I had to pay a mandatory £20 per passenger (£10 each way) before they would even accept my vehicle. The booking page merely stated “Airport Levy charges not included”. It did not explain that this was a compulsory per-person charge, nor what the amount would be.

In my opinion, this pricing model makes the headline price appear much cheaper than the amount many customers will actually end up paying. Several other customers arriving at the same time were equally shocked and frustrated after being asked to pay the same unexpected charge.

On my return, I called for collection and was told I could be waiting up to an hour. Fortunately, another airport parking company kindly gave me a lift back to my car. Other passengers were still waiting for the shuttle and were visibly frustrated.

To add insult to injury, my BMW was returned covered in dried mud, despite being clean when I left it.

Between the unexpected compulsory charges, the long wait, the confusing branding and the condition my car was returned in, this was one of the worst airport parking experiences I’ve had. I will never use this business again.

Do not book unless you want to spend hours waiting for a pick up from the airport. They provide a number to call but they kept saying 10 minuets with the bus not turning up after charging you extra for the transfer not included in the booking fee

Absolute scam company, operating under 3 names; Stanstead park & ride, New Farm Parking and PARK PILOT LTD. We booked through comparetheairportparking.com, selecting Stansted Park & Ride but the service was actually operated by New Farm Parking. We were charged an additional £20 on arrival, waited over an hour for collection after landing, staff were rude and confrontational, and our vehicle was returned covered in mud.

How is this company allowed to operate, total scammers. Not until booked and paid does it say there is a transfer charge of £10, not until you arrive do they tell you it's per person, to add insult, they don't even drop you off at the terminal, so the transfer charge is a fraudulent charge. On pick up, waited over an hour when they said 5 minutes , had to walk to pick up location, hotel again. They need serious investigation. Requested to see the following insurance certificates, liability cover, CPC cards or log books, they couldn't produce any , their transfer fees are not clear

Awful. Paid extra to be able to cancel then saw it’s an extra £20 pp for the travel to airport so tried to cancel and even with paying extra there is a £20 cancellation fee

It’s pretty much a scam. They charge you extra for airport transfers and they don’t even bother to collect you on time. If you want hidden extra charges that you must pay on site after you’ve booked and if you fancy waiting 90+ minutes for your transfer then this is for you, otherwise stay away. Your vehicle will be in a muddy field as well and you have to leave your keys! Avoid. In the end you will not save a penny.

Avoid this car park at all costs.

Despite charging an extra £20 for airport drop-off, they don't even take you to the terminal entrance. Instead, you're dropped off near a hotel and left to make your own way to the airport.

The car park itself was a muddy mess. What really concerned me was watching the driver take my car away. He was revving the engine, stalling repeatedly, and honestly looked like someone who had barely driven before. While waiting, I also saw several customers dealing with vehicle damage that had allegedly occurred while their cars were in the company's care.

The key handover kiosk was complete chaos, with poor organisation and long waits.

When I collected my car, it was absolutely filthy. The exterior, including the roof, was covered in mud. Even worse, the interior had mud smeared throughout, including on the seats. The passenger side was particularly dirty, making it obvious that other people had been using my vehicle while it was parked. To add to the mystery, I found Turkish coins left inside the car, which certainly weren't mine.

If I needed to contact the company, that would have been impossible anyway, as the phone number provided on the voucher doesn't exist. There appears to be no way to speak to anyone.

From start to finish, this was a horror show. Poor service, poor vehicle care, poor communication, and absolutely not worth the money.

On Monday 18th May I attended County Court having lodged a civil complaint against Park at Airport.
The CEO Mr Mohammed failed to attend court despite being given due notice and the County Court Judge awarded in my favour.
Mr Mohammed was given 2 weeks to compensate me which he has failed to do. I am therefore now pursuing the matter through the court system. I suggest anyone with a complaint to do the same.

Hidden charges when booking
Car left parked in a field!
Unsafe, fast drive to airport
Refused to collect me from airport until I paid extra
No organisation
Scratches on car on arrival
DO NOT USE!!

Just don’t book here!!!!
Where to start?
1) I paid for the parking online, then in my email confirmation it stated that there may be a levy to pay. On arrival I was charged an additional £20 (this is a per person charge) to cover the cost of getting you by bus to the airport and back. Surely everyone who parks here will need transportation to the airport so why isn’t this added to the cost at time of purchase? This is unfair commercial practice!!
2) I rang in advance, as instructed, from my mobile number and from this they confirmed my reg number. When I arrived, they said I hadn’t called! When they took my car reg they said my car had already been dropped off? What had happened is they had put a different car on the key fob meant for my car. Utter shambles.
3) I then had to wait 35 minutes for the bus to leave for Stansted because they wanted a full bus before departing. This way they made more money!
4) the driver of the bus spent around 5 minutes searching for a different pair of glasses in her bag, swapped over her glasses and put the first pair in a case that the replacement pair had come out of and put them back in her bag all WHILE DRIVING!! She was sitting in the bus for 35 minutes before we left so could have easily done this while stationary!
5) you are not dropped off outside departures but outside the Radisson Blu Hotel, which is a 5 minute walk from departures.
6) when I returned to Stansted, I tried ringing them 7 times to tell them I had arrived and was walking to the collection point. On the 8th time (33 minutes after my first attempt) they answered. The person I was talking to spoke next to no English, was impossible to understand and then he hung up. I was beginning to wonder if I will ever see my car again!
7) after an hour and 15 minutes, the bus arrived. They were clearly waiting until they had a full bus! Without exception, everyone on the bus was complaining and one person said their car app had confirmed that while they were away, their car had been driven four miles!!
9) when we arrived at New Farm I was told I would have to wait because I didn’t call!!!!
I will NEVER use this company again and will be reporting them to trading standards!!