Parkatairport Avis 

I wish I'd read the reviews before we used. Clearly a dodgy set up and they didn't collect us from the airport so now chasing a refund for the taxi we had to get. DO NOT USE, BOOK THROUGH AIRPORT DIRECTLY.

AVOID THIS "COMPANY" !!!!!!!!!!

I booked airport parking through parkatairport.co.uk and had one of the worst experiences ever. After booking, they sent me an address but when I arrived, there was no sign of the company or a car park. I called them, and they told me I was at the “wrong location.” A staff member then texted me a different address, about 8 minutes away, which turned out to be a dodgy-looking car park with no office, no signage, and a couple of men waiting in a car.

They asked me to leave my car key “in case of fire,” which made no sense nobody should be moving cars during a fire, and my insurance would cover that anyway. When I returned from my trip, I discovered that they had moved my car without permission. When I questioned it, they admitted it was because “we have two more car parks, this one is overflow.” If the car park is full, they shouldn’t keep accepting bookings.

They also offer an “airport transfer,” but it’s completely unreliable. You’re told to call 30 minutes before, which I did — and we still ended up waiting over an hour for a driver to show up. The staff were rude, dismissive, and lied repeatedly, saying “5 more minutes” when clearly it wasn’t true.

Another major red flag: they tell you to remove any GPS, SatNav, or AirTag devices from your car. After seeing how they secretly move cars between locations (up to 20 miles away by their own admission), it’s obvious why. They don’t want you tracking your vehicle. And of course, they won’t cover the petrol they use while driving it.

This company is unprofessional, unregulated, and extremely dodgy. They move customers’ vehicles without consent, lie about locations, and treat customers with zero respect. I strongly advise avoiding Park At Airport Ltd or parkatairport.co.uk entirely.

DO NOT USE THIS COMPANY.
Absolutely shocking service. I left my car with Park At Airport Ltd (who work out of the back of a van in a Holiday Inn car park, crammed full of cars bumper to bumper) while I was away, only to come back and find a parking fine issued during that time — at a different address to their car park. This means they had been using my car without permission. Completely unprofessional, dishonest, and a total breach of trust. Avoid this company at all costs.
I have reached out to them twice regarding this matter and have received no response. I am currently in the process of pursuing this further.

Do not use this company.
We dropped our car off in a packed bay of the Holiday Inn carpark where men were trying to manoeuvre cars in and out where there really wasn’t enough room. The company operates out the back of a van in the carpark. We left our key and car hoping it would be safe. Our mini bus transfer was shared with another couple who had returned from the airport but their car was not in the Holiday Inn bay. The mini bus than drove us to a deserted, baron looking compound with no security to go get their car. This in itself made us worried about the safety of our car because of the lack of secure parking. It also meant that we were delayed being transported to the terminal but the driver couldn’t have cared less and got out of the bus to continue his telephone conversation for another 5 minutes. On return the pick up time was around 30 minutes with no specific instructions on where exactly we’d be collected. On return to the carpark we were relieved our car was there and intact. However, we have since received a parking ticket from a parking company as the car had been at the Holiday inn carpark for too long on the day of collection despite me putting on the booking form the time we would return. Having contacted Park at Airport they gave me a number to call which was answered by “Jay” - he wouldn’t give his surname or the company he worked for but said he was the landlord of the carpark so he was able to cancel the parking fine. Let’s just hope it has been cancelled and that we won’t receive any further demands for money. All in all this whole operation is shoddy, scammy, not safe and I would not recommend to anyone

🚨 WARNING – AVOID THIS COMPANY AT ALL COSTS 🚨

Our car was stolen while in the care of Park At Airport Ltd and their behaviour since has been nothing short of disgraceful.

When we returned to Heathrow, we spent hours trying to contact them. Between 22:00 and 23:30 we made over 40 calls, most of which were cancelled by the company. When we finally got through, we were given a series of inconsistent stories – first that our car was locked in a unit they didn’t have keys for, then that they had lost our car key. The following morning, the manager told us the car “hadn’t been stolen” but that they didn’t want to “ruin our holiday” by telling us the truth. Hours later, they suddenly changed their story and claimed the car had been stolen.

Since then, their response has been appalling:

No response for weeks to our calls and emails.

Refusal to provide insurance details.

Incredibly rude behaviour – my wife was laughed at down the phone when asking for help.

Completely untrustworthy – their accounts keep changing and they have shown zero accountability.

On top of this, it is clear their reputation is artificially inflated. Their high ratings on comparison sites are padded with fake reviews – our experience shows the reality is very different.

This is not just poor service – it is a company that should never be trusted with your vehicle. If you value your car, your money, and your peace of mind, do not use Park At Airport Ltd.

I have just received a fine for £100 as my car was parked by this company in a carpark that needed a permit. I have appealed it and hoping I won’t need to pay.
I am beyond words.

When we dropped the car I was concerned when I saw them working out the back of a van. No office.
We then got into the minibus to take us to the airport and they clearly had one more person in the bus than they legally should.
On arrival back at Heathrow we waited for over an hour to be collected and no one showed. I kept calling and the company kept saying the bus was stuck at another terminal. In the end we had to order a uber back to the Holiday Inn to retrieve our car. We were told that we would be refunded the uber fare which I have never received. There was also a hidden £6 transfer cost either way added on the parking costs.
I think the way they do it is that they probably don't collect anyone and so everyone has to get a taxi/uber.
Holiday Inn should be ashamed to have these con artists in their car park and so should Compare the Market and Heathrow.
Don't use them. Awful experience.

I found the company via a comparision site.
I was very dubious when I turned up to drop my car off. I was stuck for time so I had no chance of changing the car parking. The email I received stated they were named Heathrow Park and Ride. I was dreading returning to my car. The email receipt stated to wait via level 4 car park and to ring 30 minutes prior to clearing customs. I rang the company and was told to wait outside departures in Heathrow terminal 2. I was not told any details. I rang 10 times and sent a text message asking for a registration plate. There were a lot of meet and greets with similiar looking vehicles. I ran around asking if the drivers were from Heathrow park and ride at the Holiday Inn. I waited an hour and a half. I decided to get a black cab back to the parking space. The service operates from a back of a van and houses all the keys to cars. The car park was rammed full of cars, parked on grass verges, paths. On arrival back at the car park, I overheard a customer stating the company had lost their car key. The company charge £12 drop off fee per person to be dropped off and picked up from the airport. My car is very old and messy inside anyway. My petrol guage was low when I got in the car. I did not take my mileage down when I left the car. The car park was chaotic leaving and I just wanted to get out of the place. I would not recommend this company as a neurodivergent person and to everyone. The company was set up in June 2025 via companies house. I have never had a problem with any airport parking. It seems there are a lot of complaints like this about similiar companies when doing research or on next door. I rang citizens advise bureau and was recommended to report to trading standards. I have a reference number and I will be adding to the report if anything else occurs. I would encourage anyone with a bad experience to do the same

had a hell of a time finding the place but when we returned from our trip after a 7 hour flight we had to wait over a half an hour to be picked up (they only answer about 1 in 8 phone calls) only to be found that they had stolen everything that was in my car including cheap and petty things like a fire lighter and packet of tissues they literally emptied all my pockets i found my wheel locking nut on the floor and the first aid kit opened on the seat they had left empty food wrappers in my car which tells me that they've been eating in my car they've also clocked over 50 miles!!! on my ODO and curbed my expensive alloys pretty bad and not to mention the mud on the inside and outside of the car when I spoke to them about it they didnt even engage in conversation with me.
theyve also gone throgh all of my papers like my insurance policy etc. which has some pretty sensitive personal info on it
I would pay triple the amount to avoid this company
p.s whilst I was there I witnessed a couple waiting for over 3 hours for their car but they were told that they dont know where their car is

Two hour wait to be collected only to get there and find police as keys were left in van. The van was broken into and keys and cars stolen

Avoid at all costs – car withheld, keys lost, and no communication

We had a terrible experience with this company at Heathrow. After a long flight, we waited over two hours for our car to be returned, only to be told they had lost the key. Later, after speaking with a "manager", we were informed that they had the key but had locked the car in a compound, claiming they had the wrong return date on file.

We were left stranded and had no option but to pay for a cab home. They promised the car would be returned the next morning, but we have since received no communication whatsoever. To make matters worse, the company has blocked our calls, and we are now considering involving the police to report the theft of our vehicle.

This is completely unacceptable, unprofessional, and distressing. Do not use this company under any circumstances.

Terrible service. Very poor communication and left us at the airport waiting for well over an hour!

DO NOT USE.
Same experience as the other reviews. No one arrived to pick us up after waiting 1.5 hours we booked an uber.
Got back to my car which was damaged. They didn’t care just told me to email a complaint. Awaiting a response from this.
DISGRACEFUL SERVICE DO NOT USE

DO NOT USE THIS COMPANY!!!! I left my washed and clean car with this company. On my return was told I need to wait 1+ hour for my car. When I did eventually get to my car, it had a half drunken Pepsi can left in it, every single car mat was filthy. (I had traveled alone and my car was freshly washed). People have been sitting and smoking in my car. The car stank of cigarettes and the whole interior from back to front was covered in cigarette ash. They have blocked my number and have not yet responded to any of my emails. Pay extra money and use a reliable trustable company not these unprofessional, rude, incompetent and inconsiderate people. This company is shambles, just a load of foreign men full of lies and not a care in the world. Would not recommend at all. Can not be trusted.

Do not use this Company. We rang to be collected as informed on the paperwork. They said to go to the collection point and they would be with us in 40-45 minutes and the driver would then ring us to tell us exactly which place to stand and meet him. Nobody rang. We kept ringing and the original phone we rang then kept going straight to answerphone we left messages as we were concerned our car had been stolen and still no one picked up the phone. After waiting for 1 hour 30mins with two ill people we managed to make our own way back to the Holiday Inn carpark (at our extra cost)at Heathrow (which they must rent for drop off) where we had dropped off the car. The men were there and thank god our car was too. They work out of the back of a van we told the man how terrible his service was and he really didn't care. We don't know where our car was parked probably a field as it came back covered in dirt. Also they add a charge of £6.00 for the dropping off and £6.00 for collection which you have to pay when you are dropped off.
They provide a disgraceful service and if you want to arrive on time to catch your plane or get home quickly after a day travelling do not use the Company.