Parkonomy Avis 174

Thank you for your reply Parkonomy. I am concerned about how you could use my credit card when I have no record of having given you the details. Can you please verify when I registered my current credit card with you and permitted you to use it? The 23rd May 2024 "Transaction"(which I did not complete or agree to) is the only one on my entire statement attributed to Parkonomy.

Really helpful with my query, thanks so much!

My son parked in Bridgend and couldn’t get the app to work. Moved car within 5 mins. Emailed parkonomy who admitted they were updating their services at the time but the other 2 ways of paying were working correctly. Are the customers expecting to wait in the rain to try all the systems. Surely it should be advertised if one is not working. So if updating system how are you sure the other ways was working. Really annoyed as I said moved car and get issued with fine.

Fraud Alert ! - Parkonomy bill for SMS messages even if they are turned off in the settings in the app (iOS). I have enagged their helpdesk twice without any luck. I recorded my screen while doing my last two bookings clearly showing the settings switched off and then being charged and sent SMS's. I will further be enagaging with Apple to get their app pulled from the app store.

Effin ripoff! We and several other people parked here, paid a reasonable rate BUT when we returned, the car park was closed! It is not obvious when you park that the part of the carpark you are in is not 24hr. Searching round outside we found a bit that said closes at 7pm. One of the people didn't park up until 7 40!
£30 fee to get someone out to open up for us. In all cases the expiry time of our tickets was before the opening time the next morning!
The operator is Total Car Parks Ltd. ISKA Place Car park, Queen St, Exeter

Due to a serious family accident a vehicle had to be left on a Parkonomy site and we had no idea how much time had been paid for.
Parkonomy went above and beyond, resolving the issue with the car park owner and phoning me to provide reassurance.
Many thanks to Justin for your assistance at a difficult time.

Avoid Parkonomy car parks if you can. Neither the app nor the automated telephone service work properly. Full of bugs. And there is no Customer Service/Help number on display to ring when you need help.
I've used the same car park for some time. However the penultimate time I used the app it said 'Processing' and then reverted to home screen/start of parking session screen. I didn't subscribe to the SMS receipt message so had no idea whether it worked or not. In trepidation and at risk of a double charge I tried again. Same 'Processing' message. I wasn't about to try again in case of a triple charge against credit card. I subsequently got a penalty ticket; appealed due to app not working but appeal not upheld. What a bloody surprise.
A month later (today) I tried to park again; same thing happened; "Processing" . Tried to add a different credit card but it wouldn't let me. Said Not Available. If I was doing it wrong then that's the fault of the app design - it's NOT my fault. All apps must be foolproof. So then I tried the voice activated telephone number. It said my stored card was declined and to try another card. I tried two other valid credit cards and each one was supposedly Declined. I know this to be a lie. The credit card companies had no sign of the attempts on their system. So I paid with cash. Thank god there was a cash machine otherwise I would have another penalty for hanging around in their car park for longer than allowed.
I'm in IT for a credit card company. I know all 3 cards I used today were good. I suspect my original stored card was causing the bug in the app as the card was cancelled some time ago when I mislaid it. But of course who is going to admit they've got software bugs???? The App designers need shooting. Good job the banks do a better job of their banking apps. I shall write to the car park management and tell them to use Ringgo instead. I've had no trouble with that.

So thanks Parkonomy - you've cost me £60, as I see little point in appealing to the Independent Appeals Service. I would only lose and then have to pay £100.

Well thank you Parkonomy for replying. I'm well aware you own the app but not the car park. However it was your app failure that caused me to get a ticket, as I didn't know whether I'd paid or not. "Processing' followed by reversion to the home screen doesn't help in any way. 'Card declined, use another card' would be more appropriate. (Having said that I did try other cards via the IVR system and that didn't work either. It seems my Parkonomy account was stuck/in a loop. And I needed instant help in order to know whether I'd paid or not. Don't need 24 hr customer service. I looked on the car park info boards and couldn't see anyway of instantly talking to a human. Also I know very well that there was nothing wrong with any of my credit cards. All 3 from different banks couldn't go wrong at the same time. And I have thousands of £ of spare credit. I've got a triple A rated credit score. You need to investigate what your card processing system was doing and the interface between it and your app. Your acquirer will be able to tell you if they saw any authorisation requests come through to them or not. They keep an audit trail of everything - they're a bank, not the Post Office/Fujitsu. And your card system will also have an audit trail and store any reasons for card declines. Perhaps you ought to tell the car park owner that it was your fault they fined me and I'm damn well innocent. A £60 reimbursement wouldn't go amiss.

PS. I've tried to add a new card to my account today but it says "Currently Not Available' That's not a useful message. WHEN is it available?? Is it next time I try to park? Not helpful. Why can't I add a card whenever I want to? All YOU have to do is to validate the card but not charge it. Nowadays I believe there is a special card transaction code you can use to validate cards but not charge the account. I'm behind the times having retired, but available for consultancy.
Google the following and read it
'Visa payment account validation'

I think that advice is worth more than £60.

Got a new car no way to change reg number so can't use app...have emailed no reply of course!

Location 2460. Terrible. In site ticket machine broken. No secondary ticket machine. Expensive. Parkonomy not on Google Play Store. Wasted time googling Parkonomy to register etc. I only used site 2460 because all safe local free disabled parking spaces full. Parkonomy no respect for the disabled. Parkonomy sending SMS assuming you were going to over stay. Completely disrespectful to customers. Oh! Parkonomy charging for every SMS they send. 10p when SMS cost Parkonomy less 0.5 pence. Greed!

Worst parking app by miles. When trying to register your bank details you get a message saying “ not recognised as card not yet used to make a payment “ so how can you register the card if it won’t let you register it ? Useless app.

There is no APP on the play store for Android which makes it more frustrating. If there is one which one. I click on the link takes me to the play store and cannot see one.

Never really have an issue with the app for parking in Ipswich, whenever I have had a problem support has always been helpful.

I dont want to give them any star. They are trying to get £59.99 on my account which I don't understand why. There is nowhere to contact them. My bank advised to email them to cancel payment but I can't even find any contact. Please help. Any one knows how to contact them?

I'm new to parking apps and while I initially found this particular one slightly confusing on first use, upon enquiring I was given clear and concise advice which made it all make sense.

Simple, fast and easy to pay via their app. Confirmation and reminder arrived promptly. Would recommend with confidence.

Very poor indeed!! I parked in Bridgend, by the soft play. The App to pay was not working. Couldn't get thru to them at all. Then they stuck a fine on my windscreen. Several different drivers, had the same problem that day. Bloody disgusting 😡😡😡. You still issue parking fines, even tho, the problem is quite obviously at your end!!! Can't find a way of Contacting Parkonomy either. I'm. Totally disgusted 😡😡😡😡😡

100% I made a payment for parking, I didn't leave the car park till I was sure its all paid and rushed to train after! 5 days later I've got parking charge notice in my post! What a scam! Please do not use the app, Scam, Scam, Scam

Utterly ridiculous - virtually non existent - customer service. For some weird (technical?) reason all my cards are being declined. The last time I was charged twice. I had no reply to my email, complaining about it. There is no customer service number and no webchat facility. It means that I have to park elsewhere and walk - come rain or shine - in order to enjoy a night out in Bridgend/South Wales. There are no payment machines - (expensive) SMS bookings or smartphone bookings are the only option. I am equally cross with Bridgend Council for outsourcing their car parking management to such a ludicrous company.

Charged twice for the same booking, contacted Parkonomy straight away through there online portal but received no acknowledgement. I have subsequently sent 3 further requests for help/refund with no response from them at all.
Customer service is shocking and they keep your money!! Should be ashamed.....

Parked in Rochdale Rd, Manchester M44JA.
Total nightmare, many drivers were struggling to navigate the poor online and text system. I eventually managed to pay, but the payment was not allocated against my vehicle. I have appealed without joy, but did get the penalty reduced to £20 as they say it was my fault. TOTAL SCAM avoid using Parkonomy. The online system for processing is full of bugs, or built that way to cause confusion and create fines.