PartsInMotion Avis 1 121

So close but ultimately a let down. No phone numbers anywhere just autobots and zendesk. Communication was really hard work.

Based on the reply below it's evident I have been a numpty and there is a contact number. Sorry! Zendesk email exchange was heavily delayed and hard work. Apologies I missed the number.

I was recommended to Parts in Motion and so impressed by easy use of their website, great prices and amazing delivery (I chose to pay for next day which was incredibly efficient!). One track rod end was left out of my order which was absolutely no problem as it arrived next day having reported the missing item.
Great prices and great service...very impressed!

Was looking to buy a Fuel pump for my Mondeo Mk4 and needed to enquire about the specific design of the pump to ensure its components matched the Ford OEM part. Being an online car parts company and not being able to check parts over the counter I ended up phoning the company and spoke to a nice lady called Shannon from the Customer Service Team who was very helpful and requested the warehouse team to take pictures of the pump I intended to purchase. After sending the requested pictures back to me I made my purchase. I would like to thank Shannon and the warehouse team for their support. Will purchase from this company again.

Ryan got back immediately and resolved issue with delivery issue with battery to Northern Ireland. Communication is important to customers.

Am genuinely impressed with the service i received i bought some parts in 3/5/25. had a issue with the parts i bought on 30/10/25. needed the car back on the road so i bought the parts locally at a higher cost that online the price you pay when you cant wait a few days i suppose,

i got InTouch with parts in motion to say i had a issue with parts (i was expecting the wear and tear or we need a mechanics report before we take the parts back line) Not only did Rosie reply quickly she told me what i needed to do fill in a form online and they would get back to me.

next person to message was Dan who informed me that i needed to send the parts back to be inspected before any warranty replacement is covered.
no issue on me sending the parts back the it was good to see that I was not being asked to cover the cost on postage, not many others would do this as its up to the end user to cover the return costs.
i sent the parts back and got a message from Dan a few days later to say the parts were checked and they would refund the money back in my account this was done in a few hours.

I have had issues before when other company's would rather wash their hands and not cover the warranty and say its user error or wear and tear or drag their hands on not doing anything. i was surprised to see it was not the case with Parts in Motion they were amazing from start to finish hope others take notes.

parts in motion is a company i have no issues using again or recommending for parts as the service they offer is one of the best i have used and they would be the next choice for any car parts i require.

Big thank you to Rosie and Dan

Great company.

I bought a car battery and it arrived cracked. Obvious dissapointment aside they quickly despatched another.

There was a mix up with the courier and they failed to deliver.

Now...P.I.M did not chase me when the package was returned to them but i put this down to them being busy. Not complaining.

So, when i got in touch they despatched again, same day, and it arrived safely next morning.

Price, customer service and quality are all on point.

Buy with confidence.

Have just had a excellent customer service experience from this company to the standard I wish all others would replicate. Special thanks go to Grace in customer service who tended to my requirements very quickly and efficiently also more than fairly.
I had purchased a battery for a large cc v twin unfortunately the battery supplied failed to start the bike, i contacted customer service thru an online auction site and my enquiry was delt with very quickly with no questions asked
Again excellent service thank you Grace and Parts in motion

Recently had to return a part under warranty, and I have to say that the whole process from start to finish has been up there with some of the best customer service I have ever experienced. The team definitely deserves credit!

Requiring several parts for the same vehicle, I email the Sales dept. Less than 24hrs later, Holly had replied with several options for the parts required.
The order was placed and paid. Within 48 hours of sending the initial enquiry, parts were received. Excellent service indeed.
Many thanks

I've been buying parts for over 3 years from them, not once had the wrong part sent to me. Strongly recommend. I've had probably 2 or 3 situations when the parcels were lost in transit or delayed, but that is not in their control, and every time I've contacted them it was a generous and reliable experience.

Great supplier lots of brands to choose from, very helpful communication from all the team and delivery options idea many thanks for all help 1000%

Ryan in sales was excellent helping me sort a problem then supply front brake discs Hyundai i40 ( non standard size ) - wish I had used this supplier first time round

I ordered the wrong part but Chris contacted me to say it wouldn't fit my car and recommended the correct part plus he cancelled my original order. It saved me time and the hassle of returning something I didn't need. Will use again!

Very good customer service, good responsible, got a quick refund for a car parts under warranty, bought two years ago , will deal with business again.

I have purchased many parts from Parts in Motion. I have always been super happy with their quality and selection of parts, superior support and communication. I thoroughly recommend this company for your car part supplier.

I recently purchased a clutch kit and DMF from these guys. Unfortunately the clutch kit was missing the slave cylinder. A new CSC was sent out which I thought was great service!

I was provided with a very competitively priced part which, after purchase, I no longer needed. I returned it but it was after their 30 days return window. Despite this, they still offered me a refund which was great customer service.

Excellent

Good company to deal with even when I had to return the items

Having a query about a part I wished to order, I left my enquiry about it and within minutes received a very helpful response from Roxy ... promising to verify the part was compatible with my vehicle, and also to refund in full with paid-for return if I had any reservations about it when received and compared to the original fitted part. This is good old-fashioned, first class, customer first service, that many other businesses and individuals could do well to adopt. Well done Roxy and Car Parts in Motion ... I am very pleased to give you the highest praise, and I fully recommend that others should take note and come to you for their car parts without hesitation.

I experienced a slight problem which was entirely my fault and Parts in Motion were so very helpful by allowing me to return the item and then re-imbursing me for the full amount. I could not have asked for a kinder consideration because the staff were so helpgul during the process.