PartsInMotion Avis 1 122

I experienced a slight problem which was entirely my fault and Parts in Motion were so very helpful by allowing me to return the item and then re-imbursing me for the full amount. I could not have asked for a kinder consideration because the staff were so helpgul during the process.

We had a defective part on one of our repairs that we purchased via Parts in Motions eBay shop. Charlie was quick to deal with our issue, and advised due to value of part and the disruption it has caused us to refund and ask us to dispose. We were refunded within 24 hours. Very easy and quick resolution. 5 Stars!

Excellent Service – Problem Resolved in 2 Days!
I recently had an issue with a defective part I purchased from Parts in Motion, and I’m genuinely impressed with how quickly and professionally Rico handled it. Within just two days, they turned everything around—diagnosed the issue, arranged a replacement, and ensured I was back up and running. Great communication and customer care throughout. Highly recommended!

Initial order was sent very fast, arriving next day. As can happen, a part was missing but this was dealt with by Holly super fast getting the missing part out the next day. Choice of courier - DHL - also very good.

My mechanic has recommended this company to me. Good brands of the car parts in the cheapest price I could find .Also, quick delivery service. Definitely come back in the future- once needed.

Online ordered brake pads, realised immediately that it showed brake shoes, cancelled the order within 60 seconds: result I have been sent a message that it is too late to cancel as being picked/packed/shipped
WHAT all in 60 seconds !!! are they serious ?? do they expect anyone to believe them !
Wow kids, so now we all have to go through the rigmarole of sending them back when they get here etc etc What a Waste of time, Gives me great confidence in this company.

I was recommended to get my parts from this company via my brother in law who fixes my car.

I was getting my parts from a local supplier, due to easy accessibility and same day collection. However, the prices are much more competitive here.

My only problem was putting reliance on delivery, with the car needing to have the repairs to pass its MOT. I placed my order before half 2 as advised and the parts were there the next day by 9:30. Excellent, I had ordered the front hoses instead of the required back ones, I realised before I have even opened them. Emailed customer services and had a response by the next working day, and swift return and refund arranged. The service was that good and strapped fot time i still ordered the correct hoses from these.

I cannot fault the company for anything, 100% recommend and I'll all ways use these going forward. Unlike alot of companies and even my local ones now they arent a rip off.

Keep up the great work! And I'll pass the recommendation on.

Ordered a set of wiper blades and brake shoes, ended up with 2 sets of each. I never placed 2 orders but Parts in Motion want me to pay to ship the duplicated order back!. They say its my fault for ordering twice, but I did not order twice!!!! They were the cheapest for a reason, never again.

Ordered on ebay some hydraulic lifters for the car .. done 2 ordered's one order 10 lifters and another 6 lifters . In the end got only 10 in total . And telling me all of them was delivered . Very poor customer service . Need to wait min 1 day for the answer about the problem . And now im stuck with striped engine and no parts .. tried to contact them directly by the phone nothing. Used where web site for chat option nothing.... The most useless customer support ever ..

A 5***** company to deal with providing an excellent customer service experiance with a special mention to Dan who went above and beyone to resolve my problem

Ordered a fan at £300 for next day delivery. When it didnt turn up I called them to be referred to the couriers website that told me nothing! After alot of messing about I finally went to the couriers depot to collect it a week later. Change your courier DX are totally useless!!

Can see this is a regular problem with parts in motion on there next day shipping. Paid for next day shipping (this time included a surcharge to my address) I ordered on the 1st of October before and recieved on the 2nd a different item with no surcharge? Explain this? Anyway I pay for shipping next day, i asked specifically to be sent royal mail 24 tracked and they send it dhl premier 72, this is a 3 working day service. Item expected to arrive October the 8th, do not provide a next working day shipping service if you cant meet the expectations, doubt i will recieve any kind of shipping refund. The shipping surcharge was dealth by Sasha.

I purchased a water pump for my jaguar it came in good shape, excellent quality, zero complaints..

This is a great company to buy from, I've used them many many times and they always deliver quickly, they stock all the quality branded parts and sell at very low prices and include free delivery if you want to wait a couple of days or faster options if that's what you need for just a few pounds extra. This is my go to place for most parts and I always recommend it to my friends. A big thank you to parts in motion for the fab service.

Quick speedy service. Parts were ordered Thursday evening. This was checked to ensure suitable for vehicle and parts were posted Friday and arrived Saturday morning. Prices were competitive. Could not ask for better service. Will certainly considering using again in the future when I next need parts for the car.

Came across this company searching for a clutch kit for my mother-in-laws car and they had the kit I needed. They had all of the technical specifications as well, so I matched the kit I needed and ordered it at a great price as well. It turned up the next day. Faultless service and I've now saved there company on my phone

My go to car parts store! Super fast free delivery excellent prices and range! Many thanks !

The human touch makes the difference, in this case, Claire who was a gem.
I had a few issues with the order coming from a Scottish Island.
She sorted it and her communication was first class.

Have used PIM for a number of years and for service and prices and the fact you can speak to someone, they deserve every star of the 5 I have given on this occasion.

I’ve used PartsInMotion a good few times - usually very good, especially for quick turn around. My last order had some issues which I thought are worth sharing here.

To get to the point - I strongly suggest that if you need to return an unused item from PartsInMotion, that you do the following:
- Take several picture of the entire package (preferably before you even open the shipping plastic bag) - photograph specifically any damage to the outer box
- Do not open any sealed boxes to inspect items yet. If there are no seals, inspect items thoroughly and photograph, repacking exactly as they arrived (ie orientation of part in box)
- Contact support. Share photos and ask them explicitly (do it via email for a paper trail):
— Whether you should open any sealed packages to inspect items (bearing in mind their terms and conditions say seals must be intact for returns to be accepted - so how can you inspect?)
— How the item should be packed for return (ie let them say just send it back in the packaging it came or advice extra packaging material be used)
- Follow any reasonable instructions they give on packaging
- Take photographs of the item packaged ready for return. Weigh it if you have the option
- Don’t use dodgy corner shops etc - take it to a Post Office or Royal Mail depot (reduces risk of someone replacing your expensive part with a bottle of water while it sits in the shop’s back room for a day awaiting collection)
- Obtain proof of postage

Here is why you should do this -

I ordered an alternator and another item from PartsInMotion. I ordered around 12 PM and paid for next day delivery. At 6AM the following day, DHL informed me they could not deliver the next day due to an ‘unforeseen issue’ (I suspect this was due to the barcode on the postage label being unreadable due to very faded printing).

I advised PartsInMotion before the item arrived that it was no longer required as I needed it that day. I got a positive response inviting me to return the item with a paid-for Royal Mail label. All very simple so far…

When the alternator arrived I was surprised to see it had just been shipped in its box wrapped in grey plastic. Anyone who has purchased any car part will know they come in a box with a bit of packing paper - not really suitable to survive rolling around in the van, but I guess ‘most’ parts arrive OK so they are presumably comfortable with it. As instructed, I just put the Royal Mail label on and returned it. I didn’t unseal the item (their terms and conditions explicitly state seals must be intact for the return to be accepted).

PartsInMotion contacted me a few days later to say the alternator’s connector was damaged and provided photographs showing this. No photos were taken of the item before it was unsealed or showing the state of the box. They said they would not issue a refund and said I should have inspected the item. I would have to collect the item within 7 days (from Exeter - an 8 hour round trip).

I contacted customer services who were initially resistant to assisting me (I guess they get lots trying it on, returning old/broken parts), but upon reviewing the ticket and hearing my account, decided to refund me on this occasion. My interpretation is that everyone acted in good faith and it’s just an unfortunate instance that the company stands a much better chance of resolving with their couriers and suppliers than I would…

My advice to PartsInMotion:
1) Review packaging - heavy parts with plastic connectors such as alternators are obviously going to get broken in a courier’s van. Put packing chips in the box and/or put the box into a stronger box if it’s a bit ropey (alternator boxes are designed to store the items in a stock room, not last mile shipping)
2) Ensure your label printers aren’t printing faded or distorted barcodes
3) Review your internal return procedure, T&Cs and returns policy. If you require customers to inspect unwanted items before returning, tell them explicitly what this inspection entails in any tickets. You must remove the requirement for seals to be intact otherwise your T&Cs are unfair as the part cannot be meaningfully inspected. Since you provide the return label, you are the shipper so you have to handle any damage caused Royal Mail - your customer cannot complain in these circumstances to RM.
4) Perhaps your RMA workflow could include having the customer take pictures and have an agent approve them before returns are accepted? You have a baseline to judge damage against then
5) Take photographs of incoming returns before unwrapping them for transparency. Inspect immediately after and take photos of any damage (so photo metadata can be relied upon for any complaints)

Ordered a water pump, which arrived next day. It was defective, informed the company and they dealt with the matter appropriately and speedily. Well done (Ryan).